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BMW Of Columbia

Columbia, SC

4.6
1,216 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,216 reviews

September 22, 2024

I love my Columbia dealership and I am so happy that Demetris is there. He is very professional, knowledgeable and keeps you informed throughout your service experience. More

by jdmcgraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris
Sep 28, 2024 -

BMW Of Columbia responded

Hi, we're happy you found Demetris to be so supportive during your experience here at BMW of Columbia. We are always more than happy to assist you if anything else comes up. Take care!

September 19, 2024

I took my car in on Aug 30 Friday and did not receive it back until Sept 3 Tuesday. When I dropped off my car, I informed the BMW representative that I needed it by Monday. She assured me that someone would More

by Heather
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Sep 21, 2024 -

BMW Of Columbia responded

Heather, Thank you for your feedback about your negative service experience, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Sam Reynolds General Manager samreynolds@Group1Auto.com

September 16, 2024

Tony was outstanding! !! He got me in and out quickly. The service department is ALWAYS so friendly and professional! More

by ashleighrabon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, Service Department
Sep 20, 2024 -

BMW Of Columbia responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 15, 2024

I had a great experience. Got my first oil change and loaner. Everything was great More

by lloftis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Michael Brooks
Sep 16, 2024 -

BMW Of Columbia responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

September 13, 2024

Beautiful, sparkling clean dealership with very knowledgeable, hardworking, and nice people to help with your car’s needs. They go above and beyond in their service. My visit was for an oil change. More

by Qslinda
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 14, 2024 -

BMW Of Columbia responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

September 13, 2024

Excellent service and a clear understanding of what is happening with it. The customer is treated very well and the place is always clean and tidy More

by ttyler1649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, Service Department
Sep 15, 2024 -

BMW Of Columbia responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Columbia!

September 11, 2024

I had a good experience with the service department. They got me in and out in a timely manner for my oil change. Chuck my service manager was great. More

by Mkcii
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 13, 2024 -

BMW Of Columbia responded

Hi, thanks for your praise and kind comments about Chuck and team. Feel free to reach out to us if you need anything. Have a wonderful day.

September 10, 2024

Very thorough, very professional, and the customer service and technician were outstanding. I would highly recommend BMW of Columbia to all BMW owners. More

by shaunanthonysilas9378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Norris , Service Department
Sep 13, 2024 -

BMW Of Columbia responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 07, 2024

This dealership goes above and beyond for customers. I drive 100 miles just for them to do my maintenance. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 09, 2024 -

BMW Of Columbia responded

Hi Robert, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 05, 2024

None of my questions went unanswered. Mr. Tommy kept me updated with what was going on with my vehicle step by step as it was happening. Great service! More

by Cedricfortune1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommieo Middleton , Service Department
Sep 07, 2024 -

BMW Of Columbia responded

Hi, we're happy you found our staff Tommy to be so supportive during your experience here at BMW of Columbia. Feel free to reach out to us if you need anything. Have a wonderful day.

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