BMW Of Columbia

My service advisor, Tony, is the best! Great customer service which gives confidence of the quality and care! Great customer service which gives confidence of the quality and care! More

Very friendly and courteous treatment. Very clear about the car's mechanical issues. Highly recommend this place!! Very clear about the car's mechanical issues. Highly recommend this place!! More

Professional and affordable. Highly recommended BMW of Columbia service department is the best in the south. Highly recommended BMW of Columbia service department is the best in the south. More

I was very pleased with the level of exceptional service I received at BMW of Columbia. Mr. Tony was very kind and courteous. I received at BMW of Columbia. Mr. Tony was very kind and courteous. More

Great dealership. Very nice facilities and great people. I enjoyed working with everyone and highly recommend Very nice facilities and great people. I enjoyed working with everyone and highly recommend More

Demetrius stayed on top of my vehicle repairs and even the warranty company with issues the warranty company with issues More

We had an excellent experience with BMW of Columbia. We specifically appreciated the professionalism of Morgan during the leasing process. She was knowledgeable, patient, and organized. This made for a We specifically appreciated the professionalism of Morgan during the leasing process. She was knowledgeable, patient, and organized. This made for a smooth and stress free process. More

My experience was absolutely perfect. I was informed and I was very pleased with the results. I was informed and I was very pleased with the results. More

The service department lacks customer service skills. The lady at the service desk was too lazy to sign me in for my appointment and directed me to another service rep and that rep also didn't want to s The lady at the service desk was too lazy to sign me in for my appointment and directed me to another service rep and that rep also didn't want to sign me in and instructed me to leave my key in the drop box and to fill out what needed to be done even though I had a scheduled appointment for the repair. The service department lacks communication skills and doesn't update customers until they start complaining. They deflect and show no concern for your inconvenience. They don't value your time. It's very difficult to get someone and answers over the phone. The diagnosis took too long as well as the repair. Austin was the service rep who told me to fill out a drop slip and the lady who sits two desks down from Mark is who pushed me off to Austin because she was busy with no one in front of her. Your staff needs coaching. You charge too much to treat people like they don't matter. I also asked for the oil change service and three year special to be added to my car and didn't get it either because Austin didn't follow up on my verbal and text message requests for it. I even left a message with the secretary for him about it and still no response to that specific request. You will continue to lose customers and money because of things like that. More

Mr. Hernandez (Lionel) was extremely friendly and helpful. I went in for annual services, and they noticed that my thermostat was faulty. Luckily, it was still under warranty and everything was compl helpful. I went in for annual services, and they noticed that my thermostat was faulty. Luckily, it was still under warranty and everything was completed rather quickly. Excellent service. More