BMW Of Columbia

I would not recommend them. They don’t pay attention to detail when dealing with your vehicle. I took my car to be serviced to have a tire changed. I have the hazard wheel tire & package which covers you g detail when dealing with your vehicle. I took my car to be serviced to have a tire changed. I have the hazard wheel tire & package which covers you getting your rim & wheel replaced if damaged. I have all season roll flat tires on my car & they placed it with a regular tire on my car thinking I wouldn’t pay attention to it because I’m a woman. A black woman at that. This is the second occurrence of bad service I have received. I called this morning to speak with someone about it & instead of trying to rectify the matter today. They told me to call back on Monday. I asked to speak with a manager & he stated someone would call me back. I will never take my car there again after this for nothing. More

After having a bad experience with Doug, Mat did great!!! More

Had a blow-out and dealer got car in for the tire replacement the next day. Dealer also show me the wear on the other tire, which we also replaced. Nice job and completed in 2.5 hours with wash inclu replacement the next day. Dealer also show me the wear on the other tire, which we also replaced. Nice job and completed in 2.5 hours with wash included. More

Service consultant never called me back over a 4 week period after me leaving several messages. Had to go to manager to resolve my issue. Call good times also extremely long. Each time I called th period after me leaving several messages. Had to go to manager to resolve my issue. Call good times also extremely long. Each time I called the hold time was more than 30 minutes without any human acknowledgement. More

Even though we live 100 miles from Columbia, we choose to buy from this dealer for their excellence in all areas of a great purchase experience. We started our relationship in 2018 with Jeremy in sales for buy from this dealer for their excellence in all areas of a great purchase experience. We started our relationship in 2018 with Jeremy in sales for my wife's new 440i and were so pleased with him that we went back to him to buy my new M8 this week. As an 80 year old car guy, I have dealt with dealers from coast to coast but have never found a better person or dealer to purchase from on any brand and I have had them all, from Bentley to Ferrari to Audi to Jaguar to Porsche and others. These folks are wonderful and know how to run a dealership like the pros they are. I have never found a weakness in their store and, believe me, after running a division of a 635M dollar corporation for 18 years, I know how. I rate them and especially, Jeremy, 5 stars plus! Bud and Chyrel, Greenville, SC More

For the second time I feel like BMW of Columbia has shifted me! Long story short I initially purchased a 2015 X3 that I specifically asked to have certain features. I think the vehicle is defective onl shifted me! Long story short I initially purchased a 2015 X3 that I specifically asked to have certain features. I think the vehicle is defective only to find out that the features I asked for were never on the vehicle to start. I tried to resolve this by calling and speaking to my sales person only to find he was no longer there and was assigned a new rep. He was no help so I blasted them in a review online. I finally got the attention of the GM who at the time seemed to be appeasing. He placed me in a 2016 X3 that had what I asked for from the beginning. Well fast forward to Sept of 2020 and the car has electrical issues that the dealership can't seem to repair even though they kept my car well over a month. I get my car back Nov of 2020 and the only one repair was fixed. Dec 2020 I'm driving and the vehicle loses power without warning in traffic. I was lucky enough that I was not hit my traffic behind me. I take it to the dealership once again to be looked at and diagnosed and so far I've only been told what it COULD be, nothing definitive. So they kept the vehicle and here we are again, another MONTH and I STILL don't know exactly what's going with my vehicle. I am STILL required to make payments on what I believe to be is subpar nicely packed junk! I have call BMW corporate several times and still no resolve.. I say all of that to say... BUYER BEWARE!!!! If I knew what I know now I could've kept my perfectly fine Dodge Challenger, and remained brand loyal to great customer service and working products. More

Worst experience I've had. My service advisor wasn't there and another advisor gave me wrong attitude. I asked her what's the payment for because I didn't know about it. She raised her voice up and sa there and another advisor gave me wrong attitude. I asked her what's the payment for because I didn't know about it. She raised her voice up and said that i can leave the car there and come back another day to talk to my advisor. She said that she will not let me drive without paying. I was only asking about it and that's what she supposed to say?!? She was very rude. I can't believe that it's what advisor talked to customer when they only ask go clarify. I just paid and wanted to get out right away with her attitude. More

I now have my second BMW five series and both the sales and service department at BMW of Columbia have been wonderful. Thank you Matt in service for always taking the best care of your customers. and service department at BMW of Columbia have been wonderful. Thank you Matt in service for always taking the best care of your customers. More

Awesome service every time! The workers are always friendly and helpful. I love that the mechanics keep you informed about what they are doing to your vehicle during any type of service. friendly and helpful. I love that the mechanics keep you informed about what they are doing to your vehicle during any type of service. More

I am a happy customer. I always ask for Charles as my advisor for all my vehicles. Charles is responsive and keeps me abreast of everything going on with my car. I like servicing my car at this locatio advisor for all my vehicles. Charles is responsive and keeps me abreast of everything going on with my car. I like servicing my car at this location because I can trust my Advisor. More