BMW Of Columbia

Customer service was very good! They were quick to take my calls and when I had a problem, they immediately escalated it to a manager who then went above and beyond to handle my nee They were quick to take my calls and when I had a problem, they immediately escalated it to a manager who then went above and beyond to handle my needs and make sure the service work was done as fast as possible, working around my schedule. I won’t take my car anywhere else! More

I had my car break down for the third time in the past year from a reoccurring issue. I was jerked around with the dealership initially not wanting to honor the warranty then holding onto my car for almos year from a reoccurring issue. I was jerked around with the dealership initially not wanting to honor the warranty then holding onto my car for almost three weeks without ever providing any type of loaner in spite of the many promises to do so. They were not cooperative in working with the Charleston BMW service center to get previous work orders that had been performed on the car. Finally, they agreed to repair the water pump but left me with transporting the car on my own back to Charleston for the remainder of the repairs to be completed. More

Buying experience was great. Would’ve been nice if the service team had detailed it as well Would’ve been nice if the service team had detailed it as well More

The service department doesn’t respond to calls or the text message system the have and the service manager lies about things he will do to accommodate you. It’s a luxury brand that doesn’t provide loaner text message system the have and the service manager lies about things he will do to accommodate you. It’s a luxury brand that doesn’t provide loaners, doesn’t have sales people that will return your calls and is the sole reason why I won’t buy BMW again as they are the only dealership in town. More

Thank you Austin for providing such excellent customer service! I really appreciate how you kept me up to date on the status of my vehicle. If I could give you more than 5 stars I would! service! I really appreciate how you kept me up to date on the status of my vehicle. If I could give you more than 5 stars I would! More

Excellent service on short notice as my minimum oil level light came on while driving from GA. light came on while driving from GA. More

Service advisor Tony Cutrona provided excellent service when I was at BMW Columbia Feb 15th. Even to extent of using his own solvent to remove a small tree sap from hood. Also handled my wiper blade issue when I was at BMW Columbia Feb 15th. Even to extent of using his own solvent to remove a small tree sap from hood. Also handled my wiper blade issue successfully. And stayed in touch with me while car was there. More

The service was absolutely great! From the moment I walked through the doors, I was greeted with best service and upmost respect! From the moment I walked through the doors, I was greeted with best service and upmost respect! More

Great service. My advisor was very knowledgeable and communicated with me every step of the way. My advisor was very knowledgeable and communicated with me every step of the way. More

Great location, excellent service, my 1st time there and the receptionist kept me informed about everything concerning my vehicle the receptionist kept me informed about everything concerning my vehicle More