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BMW Of Columbia

Columbia, SC

4.6
1,341 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,341 reviews

September 02, 2025

Everyone was so helpful and nice and friendly. Great customer service. The work was quick. They even vacuumed my car for me as a courtesy. More

by cjuice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Sebastian and Katherine
Sep 07, 2025 -

BMW Of Columbia responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 29, 2025

Mr Pearson in service was an excellent person to deal with in the service department. The dealership was clean, comfortable and the employees are willing to listen and help each and everyone. More

by Postal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Pearson
Sep 01, 2025 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass your comments to Pearson here at BMW of Columbia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2025

Very respectful and courteous staff . Patient and explained services provided in detail. The wait was comfortable and not long. More

by Beverly J. Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Bene
Sep 02, 2025 -

BMW Of Columbia responded

Hi Beverly, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2025

I enjoyed working with Morgan . She was knowledgable and great to work with. She made the experience very easy . More

by Lakelife2.0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Laney
Aug 31, 2025 -

BMW Of Columbia responded

Hello, we're happy you found Morgan to be so supportive during your experience here at BMW of Columbia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2025

Gary did an excellent job at meeting all my requirements. I would recommend him to anyone looking in to a BMW vehicle. More

by Vcarswell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Harman
Aug 31, 2025 -

BMW Of Columbia responded

Hello, we're happy you found Gary to be so supportive during your experience here at BMW of Columbia. Thanks for the recommendation, and have an amazing day!

August 27, 2025

Dante in sales is amazing. He consistently ensures I have a positive experience.I will definitely only work with him for future purchases. Demetris in the service departmen More

by anone.hubbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte Lerma from Sales & Demetris from Service
Aug 31, 2025 -

BMW Of Columbia responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 27, 2025

The service was very professional and fast. Matt was knowledgeable and courteous. I'm very happy with the service. More

by marinaluster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris Pearson, Matt
Aug 31, 2025 -

BMW Of Columbia responded

Hello, we're happy you found Matt to be so supportive during your experience here at BMW of Columbia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2025

Wow! Five stars isn't enough for the incredible service I received at BMW of Columbia. A huge thank you to Morgan Laney for making my switch from a Lexus More

by patriceouten
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Laney, Tarrence Fanning, and Bryce Clifton
Aug 28, 2025 -

BMW Of Columbia responded

Hello, we're happy you found our staff Morgan to be so supportive during your experience here at BMW of Columbia. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2025

The advisors are welcoming and professional at what they do. Eventhough their services are backed up, they get you in and out. Wishes they could have a loaner but its great that they given uber instead. More

by vinh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Nortey
Sep 03, 2025 -

BMW Of Columbia responded

Thank you for your kind feedback. We’re glad to hear our advisors made you feel welcome and that your service experience was handled efficiently. We also appreciate your note about loaner availability and are pleased the Uber option was helpful in the meantime. We’re committed to improving your experience on your next visit we look forward to serving you again. BMW of Columbia service team, 803-691-8666

August 26, 2025

From the time we drove my car home in 2022 to now, we have had a sub-par experience with BMW of Columbia. I have owned 1 Honda, 2 Infintis, 3 Volvos and a Toyota before this car and have never experience More

by beckschwab
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles and Mark
Aug 29, 2025 -

BMW Of Columbia responded

Thank you for taking the time to share your feedback. We sincerely apologize that your experience with us has not met your expectations. While we’re glad to hear you’ve had positive interactions with our technicians, it’s clear that we fell short in delivering the overall level of customer care you deserve. We value your loyalty to BMW and would greatly appreciate the opportunity to learn more about your specific concerns so we can address them directly. Please reach out to me, Edwin Flores at Edwinflores@group1auto.com, and I would like to personally work with you to make this right. Your feedback is important, and we are committed to improving so that every customer feels welcomed and supported at our dealership. Edwin Flores, Service Manager BMW of Columbia | Edwinflores@group1auto.com

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