BMW Of Columbia

Great service! This is the best service department in the area, I wouldn’t take my BMW anywhere else. This is the best service department in the area, I wouldn’t take my BMW anywhere else. More

My service advisor was on it completely, he told me everything that was needed and took very good care of me and appreciate his service and his help everything that was needed and took very good care of me and appreciate his service and his help More

Courteous, professional, knowledgeable, prompt attention to my concerns, did what they said they would do, work done to my satisfaction to my concerns, did what they said they would do, work done to my satisfaction More

Outstanding service and support. Mark Dickson expertly guided the unusual repair to my car and provided up to date info on its progress. Will continue to use BMW of Columbia for my c Mark Dickson expertly guided the unusual repair to my car and provided up to date info on its progress. Will continue to use BMW of Columbia for my car repairs even though I live 50 miles away. More

Always informed by my service advisor Mark. My car is always cleaned. Dealership is super clean. My car is always cleaned. Dealership is super clean. More

Been doing business with Columbia BMW for 30 years and purchased 7 vehicles Always been a great experience Service has also been great Would highly recommend them for sales and service purchased 7 vehicles Always been a great experience Service has also been great Would highly recommend them for sales and service More

The sales person recommended getting all sensors to be changed without listening the reason why they were on. They were on because I had tires changed , it just needed resetting. Moreover, oil change pr changed without listening the reason why they were on. They were on because I had tires changed , it just needed resetting. Moreover, oil change price was supposed to be 59 $ to lure a customer during Black Friday. I ended being charged 99 plus tax. It’s a way to increase their revenue not help the customer. Very disappointing appointment. More

Excellent service in timely fashion. Service man so courteous! Car was washed and felt brand new! Service man so courteous! Car was washed and felt brand new! More

Worst Service Department: I will call the headquarters on Monday. I purchased a new car from BMW and something is wrong with the battery. I just returned from deployment. I requested a rental and the Service Monday. I purchased a new car from BMW and something is wrong with the battery. I just returned from deployment. I requested a rental and the Service Rep stated the best they could do was provide me an Uber. After spending over 80k with a dealership then he had the nerves to say other dealers don't offer a rental. Yes, Mercedes Benz does and that's where I should have made my purchase. BMW has the worst service customer service and now I am without a vehicle with only two weeks time home. More

Matthew my service advisor was wonderful. Yesterday when I went to pick up my vehicle he was off for the day. I walk in and there like six advisors and only one had a customer. I stood there Yesterday when I went to pick up my vehicle he was off for the day. I walk in and there like six advisors and only one had a customer. I stood there and waited for like ten minutes with not one person acknowledging that I was there. Finally when the guy that had a customer finished I asked for Matthew and then asked if he could help me. He got my last name and asked the guy beside him if he could help me and he looked like he was having a bad day. Finally a guy on the other end asked if he could help me and I can’t remember his name but he was super nice as well. I worked with the public for 40 years and if only take a second to acknowledge someone and et them know someone will be right with them, don’t sit there with your face glued to your computer screen. More