BMW Of Columbia

Service department lost my key, parts weren’t ordered together, car wa not washed, and communication about my vehicle was no prompt or non existent. together, car wa not washed, and communication about my vehicle was no prompt or non existent. More

The service department did an excellent job with my service and the staff was very helpful and friendly. service and the staff was very helpful and friendly. More

A decent dealer. The service department is slow and prices are above average for work. The service department is slow and prices are above average for work. More

Service department personel I spoke to or requested Information concerning my vehicle were very friendly, engaging and prompt. Service was completed correctly in a more than reasonable window if time. Information concerning my vehicle were very friendly, engaging and prompt. Service was completed correctly in a more than reasonable window if time. More

Service by Matt was very nice, the Reception by the additional Service Reps was extremely rude and unprofessional. This is the kind of thing that loses customers very quickly. When a customer walks additional Service Reps was extremely rude and unprofessional. This is the kind of thing that loses customers very quickly. When a customer walks in the door they should be greeted, at a minimum, with an acknowledgement. To be ignored says to me that I am not a valued client. I will find an alternative Service provider. More

Tony Cutrona was most helpful and kept me spruced of the situation. I wish however another person who originally helped me would have been more upfront as to the time required to put on two new tires and d situation. I wish however another person who originally helped me would have been more upfront as to the time required to put on two new tires and do an oil change. 5 hours is too long in my book. More

Great timely & flexible service No hassle no frustrations to replace/purchase new vehicle etc..love it!!! frustrations to replace/purchase new vehicle etc..love it!!! More

The vehicle was ready when we arrived. Paperwork was done quickly, efficiently and done with no errors. The sales person described the extras that were already on the vehicle. Every o Paperwork was done quickly, efficiently and done with no errors. The sales person described the extras that were already on the vehicle. Every one extremely nice and professional. They knew the history of the used vehicle. More

I won’t be going back for service anymore! A 3 hour wait for an oil change is absolutely unacceptable! A 3 hour wait for an oil change is absolutely unacceptable! More

Customer service was the best I had in a long time . The staff was very friendly and greeted me with a smile. The staff was very friendly and greeted me with a smile. More