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BMW Of Columbia

Columbia, SC

4.6
1,168 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,168 reviews

April 02, 2025

The dealership and staff were very welcoming and accommodating. Chance took great care of us while our car was getting an oil change. More

by jaysantiago94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
Apr 05, 2025 -

BMW Of Columbia responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 01, 2025

I got my car back in worse condition than before I took it to get it diagnosed and when I tried to inform the person that was handling my paperwork that the car is performing worse than it did before I too More

by Pete Neal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Apr 05, 2025 -

BMW Of Columbia responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Edwin Flores Service Manager BMW of Columbia Direct (803) 691-8633 edwinflores@Group1Auto.com

April 01, 2025

I appreciate the fact that the different items that were scheduled to be completed during the visit were done rather promptly. Additionally, questions that I had regarding cost associated with the repairs w More

by AFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommioe
Apr 05, 2025 -

BMW Of Columbia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 01, 2025

They were very professional and courteous. I got my car back on time like they said. More

by ctg0301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saint
Apr 05, 2025 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Columbia! We are always more than happy to assist you if anything else comes up. Take care!

March 31, 2025

Great people who make you feel like family when you walk in. Very thorough with exceptional service. Will be a lifelong customer! More

by Dustinmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saint.
Apr 01, 2025 -

BMW Of Columbia responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2025

Everyone at this BMW dealership in Columbia are excellent customer care people I love them to death. Shout out to Brent, Mr. Peterson and Mark they are always with me to rescue. Well, done guys More

by Jacqueline Whitney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Brent, Mr Peterson and Mark
Apr 01, 2025 -

BMW Of Columbia responded

Hi Jacqueline, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2025

This dealership provides excellent service. My Service Rep Charles kept me update on the status of my vehicle. More

by csgreen82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Apr 01, 2025 -

BMW Of Columbia responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 29, 2025

Everything went great! My car was serviced and cleaned. Everyone was very kind and professional. More

by Jamerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastin.
Mar 30, 2025 -

BMW Of Columbia responded

Hi Jamerson, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 29, 2025

Very clean and looks well equipped to handle all your car services. Nice break area. Friendly atmosphere. More

by WDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
"Chuck"
Mar 30, 2025 -

BMW Of Columbia responded

Hi, we are so happy to read such a great review about BMW of Columbia! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 29, 2025

Brought in vehicle for warranty services. One of the issues was a defective front grill. Front grill was replaced under warranty. During replacement paint on vehicle around grill was scratche More

by deno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase
Apr 01, 2025 -

BMW Of Columbia responded

We regret that your service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. Edwin Flores Service Manager BMW of Columbia (803) 691-8633 edwinflores@Group1Auto.com

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