BMW Of Columbia

Assistant Service Manager, Mark Dickson saved the day for us on August 11th. We were on our way from Charlotte to Charleston when we experienced a Drivetrain Malfunction on our 650 about 20 miles from Colum us on August 11th. We were on our way from Charlotte to Charleston when we experienced a Drivetrain Malfunction on our 650 about 20 miles from Columbia. We made it to the dealership and the 1st service advisor that I talked to said she couldn’t help me, that I would have to rent a car at Enterprise and leave my vehicle. Then, I spoke to Mark, who understood that we were having an emergency and sprung into action, making sure that our ignition coils were replaced and getting us back on the road. This all happened around 4:00 on. Friday afternoon, so I understand this was a horrible time to work us in. But it shows what real customer service and customer focus is all about. The first advisor should learn a lesson from this. Thank you Mark! More

Service personnel very informative and interested in educating me as a first time customer, Bravo! educating me as a first time customer, Bravo! More

BMW of Columbia is an outstanding dealership. Particularly in their service and parts department. My service advisor Mark Dickson. The outstanding service he gave me exceeded my exspectations! Particularly in their service and parts department. My service advisor Mark Dickson. The outstanding service he gave me exceeded my exspectations! More

Very nice people and good facilities. They do a complete inspection of vehicle and let you know if it needs any thing else. They do a complete inspection of vehicle and let you know if it needs any thing else. More

I had to have ALOT of parts replaced. Demetrius assisted me with finding a solution that helped to pay for my services. His customer service was IMPECCABLE! Demetrius assisted me with finding a solution that helped to pay for my services. His customer service was IMPECCABLE! More

Mark was my advisor today: He was very professional and he kept me informed of everything that was going on with my vehicle. I received my vehicle back in a reasonable timeframe. he kept me informed of everything that was going on with my vehicle. I received my vehicle back in a reasonable timeframe. More

Brett Bostic! !!!! Been purchasing BMWs from him since 2013 and will never purchase another BMW from anyone on the face of the earth but Brett! And I’m throwing Bry !!!! Been purchasing BMWs from him since 2013 and will never purchase another BMW from anyone on the face of the earth but Brett! And I’m throwing Bryce in there as well! Those two jokers always sending me out in these South Carolina streets with a new BMW. I just be trying to get the old ones serviced!!🤣Brett knows when I’m tired of one and it’s time to move on! More

Zeke did an amazing job of helping me build my new x5. He kept me updated throughout the whole process and was very transparent each step of the way! He kept me updated throughout the whole process and was very transparent each step of the way! More

I’ve been a customer for over 20yeas and have purchased 6 automobiles from this dealership. We have been disappointed in the service department the last few visits. automobiles from this dealership. We have been disappointed in the service department the last few visits. More

Service Representative was very professional and friendly, great customer service. My car was returned clean inside and out. friendly, great customer service. My car was returned clean inside and out. More