BMW Of Columbia

Prompt and courteous service- very good about keeping me informed of progress. It was a positive experience. informed of progress. It was a positive experience. More

Great and polite service department. Mark, my service advisor handled everything in a timely manner and made sure I was aware of what they were doing the whole time with videos. Nice wor Mark, my service advisor handled everything in a timely manner and made sure I was aware of what they were doing the whole time with videos. Nice work everyone, will be back to get my wife’s X3 serviced soon! More

I had a very good experience. Everyone was professional and my car was done quickly. Everyone was professional and my car was done quickly. More

There's always a line in the service department. The phone rings and rings. When someone answers, I have been on hold for over 8 minutes. Service does not return phone calls nor call you when your The phone rings and rings. When someone answers, I have been on hold for over 8 minutes. Service does not return phone calls nor call you when your car is ready. Left three messages for the service manager to call, yet never received a phone call. Love BMW cars but will never go to this dealership again. More

Quick and reliable service consistently. The dealer calls or texts when it’s time to come in. That is very convenient for me. The dealer calls or texts when it’s time to come in. That is very convenient for me. More

I was happy with the courteous, friendly service. Clean and inviting showroom and waiting area. Upbeat, Professional team. Clean and inviting showroom and waiting area. Upbeat, Professional team. More

Mark, my service advisor, works very hard to make sure that my servicing needs are met each time I service my car. He always provides outstanding customer service!! that my servicing needs are met each time I service my car. He always provides outstanding customer service!! More

Exceptional Service, Mike Liberatore made our experience very positive and we really enjoyed working with him. The process went very smoothly and we drove away with our new vehicle in just a few hours. very positive and we really enjoyed working with him. The process went very smoothly and we drove away with our new vehicle in just a few hours. The Loan officer efficiently processed the paperwork and was very professional. GREAT CUSTOMER SERVICE ! More

UNPROFESSIONAL, UNETHICAL AND ARROGANT – BMW of Columbia listed a 2022 CPO BMW X5 with 11,101 miles on it. After a “little negotiating” and by little I mean barely any skin of their nose especially after th listed a 2022 CPO BMW X5 with 11,101 miles on it. After a “little negotiating” and by little I mean barely any skin of their nose especially after their ridiculous add on for Resistall (Glorified Armor All). We placed a deposit on the SUV, they took down the online listing, a few days pass and I got a call from the finance manager, while we go through the numbers the mileage miraculously changed from 11,101 to 14,495?! A difference of 3,395 miles – that’s not a test drive, that’s a quarter of a year drive. BUYERS beware of their UNETHICAL practice. These guys are clueless and arrogant. Zero follow up from Scott Bibbs, this guy has absolutely no clue as to what he’s selling. Sam Reynolds after 25 years of car sales experience, one would expect better basic math skills. Take ownership of your mistakes instead of talking down to your clients. Just because we’re out of state doesn’t give this dealership the right to belittle buyers or pull the wool over their eyes. READERS: This isn’t the first time this dealership tried to BAIT AND SWITCH – Go read DealerRater.com July 2020 where Sam Reynolds is involved in another major mileage discrepancy sale. More

Absolute useless, don't answer the phone and keep you up to date on your car. Chris and Iasha are pathetic. to date on your car. Chris and Iasha are pathetic. More