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BMW Of Columbia

Columbia, SC

Overview
Reviews
4.6
1,485 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,485 reviews

December 08, 2023

Matt was very helpful and descriptive when communicating the issue of the car to the customer. He told us days he was off and kept promises. Matt made my experience more enjoyable then previous encounters. More

by Sally Mae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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December 08, 2023

Tony in the service department is always informative and friendly. I appreciate his honesty and willingness to listen and help. More

by MaryM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Dec 12, 2023 -

BMW Of Columbia responded

It's fantastic to hear that you had a great experience and that Tony provided informed and friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Representative was very pleasant, knowledgeable, willing to assist and caring. We received wonderful and Great service during our visit More

by singletonjoef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker
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Dec 12, 2023 -

BMW Of Columbia responded

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Terrible timeliness, a basic service was supposed to be done by noon after leaving car at 9:30 am and it wasn't ready until 4:30. This wrecked my day and the following day as I tried to give them more busi More

by rscruggs
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Dec 14, 2023 -

BMW Of Columbia responded

Thank you for your feedback about this inconvenience during your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Sam Reynolds, General Manager samreynolds@Group1Auto.com

December 06, 2023

Very professional and attentive staff and crew especially Austin. I would recommend this dealership to family and friends More

by vinsoncanady44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Dec 08, 2023 -

BMW Of Columbia responded

It's fantastic to hear that you had a great experience and that Austin provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Excellent service, precise and courteous customer service! Will return for more service in the future More

by shandrahenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew J., Service Department
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Dec 08, 2023 -

BMW Of Columbia responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

The service department is always very friendly and helpful. I really appreciate the updates I receive about my vehicle. More

by wcampbell367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in the service department. , Service Department
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Dec 06, 2023 -

BMW Of Columbia responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Oil change special: wait a little long but worth it. The technician sent the video of car inspection, which was very nice. Thanks for the complimentary car wash! More

by liuatusc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris
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Dec 06, 2023 -

BMW Of Columbia responded

It's great to hear your oil change experience had some upsides despite a longer wait. Getting a video of the car inspection is a thoughtful touch—it's always reassuring to see what's happening with your vehicle. And a complimentary car wash is a nice bonus! Thank you for your business!

December 02, 2023

The gentleman John was so professional and knowledgeable He’s just incredible ❤️‍🔥Very clean and relaxed setting.Everyone there were very friendly and the refreshments was a plus Thank you all for the grea More

by Tracy Greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Dec 05, 2023 -

BMW Of Columbia responded

John made quite an impression with his professionalism and knowledge, making your experience at BMW of Columbia incredibly positive. A clean and relaxed setting along with friendly staff and refreshments can certainly enhance the overall atmosphere. It's always wonderful to have someone like Kyle delivering excellent service. Thank you for your business!

December 01, 2023

Great service! This is the best service department in the area, I wouldn’t take my BMW anywhere else. More

by DRuss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris Pearson, Service Department
Report | Print
Dec 05, 2023 -

BMW Of Columbia responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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