BMW Of Columbia

3.5 hours to have oil change even after schedule. My engine vibrates very bad and making loud squealing sound. Never happened before the oil change. I think they deliberately Did something to it. I end engine vibrates very bad and making loud squealing sound. Never happened before the oil change. I think they deliberately Did something to it. I ended up spending $2600 yo repair ed it. Not happy with the place. More

Came in for factory service. Matthew @BMW of Columbia CS was polite and great at communicating what was needed. ‘Q’ my technician was equally polite and informative in the video Matthew @BMW of Columbia CS was polite and great at communicating what was needed. ‘Q’ my technician was equally polite and informative in the video he sent of my car. I appreciate them both. It is rare to get competent, polite vehicle service outside of this dealership. More

Service writer could not explain why an oil change was taking over 90 minutes when asked. I had an appointment. My car was completed the same time as a customer who came in an hour after me. After checkin taking over 90 minutes when asked. I had an appointment. My car was completed the same time as a customer who came in an hour after me. After checking me out the service writer immediately said he needed to take lunch after dealing with these customers with attitudes. More

First time working with Senior Advisor Demetris Pearson. Demetris was very polite, professional & seemed very knowledgeable. Demetris was very polite, professional & seemed very knowledgeable. More

Austin Martin, the service technician, delivered outstanding customer service and displayed empathy when necessary. Thank you, Austin! outstanding customer service and displayed empathy when necessary. Thank you, Austin! More

We has a wonderful experience. The purchase process was fast and efficient. I plan on buying a second BMW from the dealer early 2024. The purchase process was fast and efficient. I plan on buying a second BMW from the dealer early 2024. More

Assistant Service Director Mark Dickson was knowledgeable and very professional with the service that was provided. and very professional with the service that was provided. More

Friendly, knowledgeable, offers car uber service or wait in bright lobby with espresso machine and snacks. in bright lobby with espresso machine and snacks. More

Very organized and excellent communication. Nice friendly environment. Made my wife and I feel Like a priority Nice friendly environment. Made my wife and I feel Like a priority More

The dealership was very clean and the staff was nice and accommodating. Our visit was also very quick. accommodating. Our visit was also very quick. More