BMW Of Columbia

The personnel are helpful. I had some questions about new cars coming out. I also Needed a new battery in my Husband‘s key fob. Everyone was very friendly And tried to help in I had some questions about new cars coming out. I also Needed a new battery in my Husband‘s key fob. Everyone was very friendly And tried to help in anyway they could. More

I had a very good BMW experience at this dealership. Mr. Saint Hadwin was very pleasant and assisted me with whatever I needed. Mr. Saint Hadwin was very pleasant and assisted me with whatever I needed. More

Charles Baker at BMW Columbia is the best in the service department. Check him out. department. Check him out. More

This dealership genuinely care about their customers. Their deals are great and the staff is amazing. Their deals are great and the staff is amazing. More

Tommieo Middleton was very professional, courteous and got our services done in a timely matter. He made sure we were very content with everything that was being done to our vehicle. We appreciate Tommieo got our services done in a timely matter. He made sure we were very content with everything that was being done to our vehicle. We appreciate Tommieo and all the BMW staff. More

Mr Middleton was very welcoming and helpful. He was very attentive to what I wanted done and explained everything very thorough. He also looked into and addressed some complaints that I had as w He was very attentive to what I wanted done and explained everything very thorough. He also looked into and addressed some complaints that I had as well. More

Demetrius Pearson was awesome with helping and explaining all the services!!! Great job Demetrius Pearson all the services!!! Great job Demetrius Pearson More

Seth was great help! He got the car fixed up and on the road in no time. Thank you. He got the car fixed up and on the road in no time. Thank you. More

BMW of Columbia is an excellent dealer. Their vehicle service department does an excellent job ensuring customers’ needs are addressed. They go the extra mile to ensure all options are av Their vehicle service department does an excellent job ensuring customers’ needs are addressed. They go the extra mile to ensure all options are available to customers and provide great advice on which services and products we should consider. More

In for emergency service. Everyone that I was involved with was friendly, courteous and professional. BMW afforded me an Uber ride home after dropping off my car, because a lo Everyone that I was involved with was friendly, courteous and professional. BMW afforded me an Uber ride home after dropping off my car, because a loaner was not immediately available. I appreciate that service! I felt my service advisor could’ve been more communicative with me, but it wasn’t necessarily bad either. I was afforded a direct contact method to my service advisor, and I think that is the only way to conduct service business. This way, I don’t have to go through the whole phone system to reach a service advisor. But, There were things going on like Uber rides and such that I was trying to schedule and my advisor being more communicative as to service timelines and such would’ve been more helpful. My advisor was not from a technician background, so she assisted me in getting necessary information from the mechanic, as to the problem, the extent of damage and the necessary repair. This communication with the mechanic was essential and welcomed. My advisor also set me up with a loaner vehicle on the second day of my 2-day service, which I am appreciative for. The shop foreman introduced himself and assisted greatly with the mechanic-customer communication as well. I appreciate BMW’s efforts with getting me in and fully serviced so quickly. More