BMW Of Columbia

My wife took her car in for service on Wed. with a loping(engine sputtering),Wed evening no call, I called and was told that it did not make it in the shop but I would get a call in the morn to update loping(engine sputtering),Wed evening no call, I called and was told that it did not make it in the shop but I would get a call in the morn to update me on the status. Did not receive the update call on Thurs, Fri my car still was not serviced, not did I receive a call. I called and again was told that they were slammed and that my vehicle was in the cue to be serviced and was also told that Sat morn it would be serviced. Well needless to say it was not and again I had to call to find out the status of my car. Mon morn I called and was told that maybe later that day it might be in the shop. I left work , got my car and took it to another authorized BMW service shop late Mon evening and Tues morn at 11 am my wife picked up her car. I had received service from BMW of Columbia and the service was good, maybe this was an exception to the rule. I was treated very cold and callous. No need to worry about me feeling like that again. More

BMW of Columbia has an awesome sales staff. My husband and I have purchased two cars from BMW of Columbia this year with the assistance of sales advisor Brett Bostic. Brett provides exceptional customer s and I have purchased two cars from BMW of Columbia this year with the assistance of sales advisor Brett Bostic. Brett provides exceptional customer service. He is caring and keeps his word while working hard to ensure he exceeds expectations. Brett always treats us like family! Nate Cartwright is also great to deal with. He is always upfront and works hard to provide good customer service. The Service Department always follow up with me to ensure that they have met my service expectations. They stand behind their product and provide quality service. Whenever I hear someone mention that they are looking for a vehicle, I always recommend that they pay a visit to BMW of Columbia and ask for Brett Bostic. Thank you BMW of Columbia! More

My husband worked with Joey several times and he completed everything over the phone that was possible. Very professional and when we went to pick the car up Joey had to deliver a car so Jeremy East completed everything over the phone that was possible. Very professional and when we went to pick the car up Joey had to deliver a car so Jeremy Easterling helped up. He was very nice and knowledgeable and stayed late with us. Both of these gentleman are very easy to work with and friendly and truly knows the cars. Would definitely use either one again and well as the dealership. More

Normally I would rather have a root canal than deal with car dealers, but this was quite a surprise. Richard and Chad did everything they could to make sure my experience was easy, and that all of my needs car dealers, but this was quite a surprise. Richard and Chad did everything they could to make sure my experience was easy, and that all of my needs were met. They answered all of my questions and made sure I had all of the information I needed to make an educated, well thought out decision. They did not play games or try to sell me something I didn't want; No pressure at all. All I have to say is that I look forward to doing business with them again. I just cant say enough. They even delivered the car to me! Very professional. More

This dealership is one of the best dealerships in Columbia to purchase a car.Not only are the dealership's vehicles very competitively and reasonably priced but the staff is amazing. The client advis Columbia to purchase a car.Not only are the dealership's vehicles very competitively and reasonably priced but the staff is amazing. The client adviser that took car of me and my car purchase was Richard Scheimann. Not only was Mr.Richard helpful/funny but he was also very comfortable to be around unlike some car salesmen who are pushy and often aggravating at times. The dealership is very professional and truly does take care of its customers the way they should be taken care of.Customer satisfaction at this dealership is a high priority and it shows.Mr.Richard was the best salesman I have ever dealt business and I appreciated all he did for me. That's why if your looking to purchase a car BMW of Columbia is the place to go! More

Best dealership experience. Staff is friendly with no pressure and no typical dealer tactics. Even after the paperwork is signed they go above beyond with follow ups and making sure everything is workin pressure and no typical dealer tactics. Even after the paperwork is signed they go above beyond with follow ups and making sure everything is working out. Definitely recommend visiting this dealership! More

Everyone at the car dealership was very helpful and nice. I would recommend this dealership to anyone interested in buying a new or used car. I would recommend this dealership to anyone interested in buying a new or used car. More

My husband and I had driven to Columbia a couple of weekends looking at a ML 350 at this dealership, went to purchase it was transferred to sister store by then. We went to sister store, (Augusta Merc weekends looking at a ML 350 at this dealership, went to purchase it was transferred to sister store by then. We went to sister store, (Augusta Mercedes Benz) to purchase at price offered at BMW store, it was over $2000 more than at the BMW Columbia store, they would not and I repeat would not even consider it and quite arrogant about it. I was shocked as we came to buy the vehicle. Although our experience was a very negative one, (at MB Augusta) I was impressed with how helpful and professional Joey was (BMW Columbia) I have since been there a couple of times to see other used cars and although I didn't buy, (I'm picky!) I would still recommend this dealership and specifically this sales rep to anyone looking to purchase a car. I have since bought a Lexus but my daughter will be looking in the near future and I can assure you that Joey and BMW will be at the top of our list for looking! I also would like to recognize Erika because I called one day and although it was not her department she went out of her way to assist me. Bravo BMW Columbia keep up the good work, other dealerships could learn a thing or two from your professionalism and courtesy! More

As soon as I stepped onto the lot, Mr. Moser welcomed me to the dealership and asked if he could help me in anyway possible. I told him I was looking for "Nate", and he graciously walked me into the showroo to the dealership and asked if he could help me in anyway possible. I told him I was looking for "Nate", and he graciously walked me into the showroom and grabbed Mr. Cartwright. Mr. Cartwright was also very welcoming, and eased me into the process of initial paperwork and the test drive. He introduced Tyler Moser as a new sales associate who would be working with me that day. Mr. Moser was very professional throughout the test drive/paperwork process. He was outgoing, easy to talk to, and was very knowledgeable about the vehicle I was test driving. Once we returned from the test drive, Mr. Carwright brought be into his office to complete the credit check/financing paperwork. Again, I felt very comfortable throughout the process and never felt hassled. Overall, from the time I walked in the dealership till the second I left, I felt very comfortable. The showroom had nice couches and tv's, so I didn't have to miss any college football on my Saturday while the financing was being processed. I got a great deal on the car I ended up purchasing, as I feel all of their vehicles are more than fairly priced. I cannot recommend Mr. Moser or Mr. Cartwright enough, and I will surely be back next time I'm looking for a vehicle. More

Joey was very helpful and knowledgeable about the 2010 Buick LaCrosse that I purchased. Although his sales manager was a little stern my overall experience was great. I woukd recommend this dealership and Buick LaCrosse that I purchased. Although his sales manager was a little stern my overall experience was great. I woukd recommend this dealership and also Joey. More