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BMW Portland

Portland, OR

4.5
2,064 Reviews

2001 SW Jefferson St

Portland, OR

97201

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2,064 Reviews of BMW Portland

June 18, 2022

Very friendly and helpful through the whole process. They were able to get me a great deal on the car I wanted most. More

by SEANMRL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurel Kessler, David Krafsig, Jon Walker, Eric Dobson, Ian Killough
Jun 20, 2022 -

BMW Portland responded

We here at BMW Portland are happy to know our Sales Team was friendly and helpful during your dealership experience. Congratulations on the new vehicle. We appreciate your five-star review and look forward to welcoming you back for any future needs.

June 18, 2022

I believe my car was damaged during service. Service manager was not helpful with helping me figure the issue out. More

by jeffborkgren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Jun 30, 2022 -

BMW Portland responded

Hi Jeff, I’m sorry to learn your concerns have not yet been resolved. When convenient, please reach out to me at the number below. I hope we can get this resolved together. 503-548-1202 Robert Rogers Service Manager

June 17, 2022

Excellent experience with my new car purchase. Ian is the best. Thank you for great service. More

by Sharon40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Pierce, Ian Killough
Jun 18, 2022 -

BMW Portland responded

Sharon, we are happy to see that you had an excellent 5-star experience with our Sales Team. BMW Portland takes pride in providing the best for our customers. We look forward to seeing you again.

June 17, 2022

Wade made the experience of buying a new car very easy and efficient. Very happy. More

by JENNYCLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Riley, Wade Nebeker
Jun 18, 2022 -

BMW Portland responded

Jenny, we are honored to have had the pleasure of helping you purchase a new car here at BMW Portland. We appreciate you taking the time to praise our Sales Team.

June 17, 2022

This dealership is very professional and courteous, with good, prompt service. Wo far I have no complaints More

by charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Jun 18, 2022 -

BMW Portland responded

It is our honor to provide you with professional, courteous and prompt interactions here at BMW Portland. We thank you for your business and hope to see you again soon, Charlie.

June 17, 2022

Service was great and fast. The car was done in less than a day and staff was really nice! More

by N.JEHLICKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Riley
Jun 18, 2022 -

BMW Portland responded

Our Service Team is happy to know that you found our service fast and great here at BMW Portland. It was our pleasure to have assisted you and we hope to see you again.

June 16, 2022

Very shady. . I had tried to get a quote for front brakes and rotors a couple months ago .Service advisor said I need to buy parts from parts department then he w More

by SCBPDX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Scorcio
Jun 30, 2022 -

BMW Portland responded

Hello – We regret to see the feedback you have shared in regards to the parts you recently purchased. When you have a moment, please consider reaching out to me at the number below so that I may learn more about your experience. 503-548-1202 Robert Rogers Service Manager

Jun 30, 2022 -

SCBPDX1 responded

I already did! I even left message, and phone, never received call back. It's about what i expected.

June 16, 2022

Problem was fixed in competent and professional manner. No surprises, no sales pitch or extra recommendations. More

by jer-ick
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Riley
Jun 17, 2022 -

BMW Portland responded

We are honored to have been able to service your vehicle in a competent and professional manner. Our Sales Team takes great pride in only offering the best services for our amazing customers here at BMW Portland.

June 16, 2022

Easy checking in. Polite. Set me up with a loaner for the weekend. Got the service and updates completed with smiles. Thanks! More

by JIMRMURR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Blodgett
Jun 17, 2022 -

BMW Portland responded

I am ecstatic to read that our Service Department treated you so politely, as well as got you set up with a loaner car while your vehicle was being serviced. It is always our pleasure to offer our customers the best possible interactions here at BMW Portland. We hope to see you again for your next servicing needs!

June 16, 2022

My loaner car was filthy inside and out. Had glass in the backseat, smelled like dog. When I returned they didn't complete all my services and my car was buried and I had to wait while they More

by i_cole40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Scorcio
Jun 23, 2022 -

BMW Portland responded

Hi there, I am so sorry to hear about the quality and cleanliness of your loaner car. Customer satisfaction is of the utmost importance to us, and we would love the opportunity to earn back your business. I would like to discuss the situation with you and end your experience with us on a happy note. Feel free to call or email me whenever is convenient. David Padgalskas (503)-548-1246 Sales Manager

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