BMW Portland

I worked with David Padgalskas , and I appreciated the honesty and integrity that he had while working with me. I never felt pressure from him. I've bought a few cars previously, but never in the luxury c honesty and integrity that he had while working with me. I never felt pressure from him. I've bought a few cars previously, but never in the luxury car market. I appreciated working with David and feel much more comfortable now than I did before. More

I purchased a 2006 530XI wagon from BMW Portland in March 2013 (a great experience I recounted on this site). I knew there was a 60-day dealer warranty, so I was keeping an eye out for any issues. Of cours 2013 (a great experience I recounted on this site). I knew there was a 60-day dealer warranty, so I was keeping an eye out for any issues. Of course, when something finally DID go wrong, it was on the 70th day. Figures. The button that closes the trunk lid stopped working, so I actually took it to another service provider I've used before. They said the sunroof had leaked water, which had collected in the wheel well where the spare tire and a lot of electronic components are, shorting out the trunk lid controller. They dried out the controller, and the lid started working again, but they quoted me ~$600 to disassemble the affected areas to: 1) clear out the sunroof drains, and 2) dry out any other pooled water. That was when I decided to see what BMW Portland could do, and I'm glad I did! I ended up talking to Ingrid Jackson, and she helped me throughout the entire process. I was expecting some resistance because I'd taken the car to another service provider, and because I was over the 60-day warranty period by almost 2 weeks. But Ingrid assured me that taking care of me and my car was her top priority, and she proceeded to do just that. She scheduled a service date a week out, so that I could get a loaner car, and said they'd do a full diagnostic on the car. When the date came, it was a smooth and easy process to drop my car off and pick up a new 528i loaner. I've never gotten a loaner from any other service provider! After 2 days, I was told that the sunroof drains were clear, but that the seal around the sunroof had failed due to age / wear. They'd replaced it, dried everything out, and tested to make sure there were no more leaks -- all at no charge to me. Ingrid and BMW Portland had followed through on their commitment to make me a happy customer by completing the repair work, even though my dealer warranty had expired. They not only made me happy now, they've won all future service business for both of my cars. As someone who was dreading working with a dealer service department, I can now wholeheartedly recommend BMW Portland to anyone looking for service work. And if you get an opportunity to work with Ingrid, take it! She's fantastic! More

The people at Rasmussen were very welcoming and helpful. Lauren Gell was our client advisor who helped us and she was wonderful! She was very informative and kind and didn't pressure my husband and I in any Lauren Gell was our client advisor who helped us and she was wonderful! She was very informative and kind and didn't pressure my husband and I in any way to feel like we had to make any decisions right away. I would recommend and have already recommended to friends and family to go there for their next car purchase! More

No pressure, very relaxed, very thorough, great used vehicle and a very reasonable price. Ian is very attentive, personable and a joy to work with!! vehicle and a very reasonable price. Ian is very attentive, personable and a joy to work with!! More

Ian did an excellent job, no pressure, friendly, responsive to questions, and efficient. He made the buying process easy and pleasant. I would purchase through him again. responsive to questions, and efficient. He made the buying process easy and pleasant. I would purchase through him again. More

There’s not much more I could have asked for from the team at BMW Portland! In the end, I got the car I wanted (a used 530XIT) at a very fair price. Along the way, my family and I were treated extremel team at BMW Portland! In the end, I got the car I wanted (a used 530XIT) at a very fair price. Along the way, my family and I were treated extremely well by the entire BMW Portland team. Our concerns were addressed clearly, our needs were heard and met, and the arrangements were made based on our preferences. I’m not sure what else you could ask for from a car dealer! If you're interested, here are some specifics about my experience: - I submitted a web inquiry about the car, and ended up communicating via email with Eric Devier. He was very quick to respond to my requests for info, even during off-hours. I appreciated his friendliness, and the fact that he didn’t try to pressure me to come to the dealer. - I coordinated with Eric to stop by on a Friday for a look at the car. He was waiting to greet me, and introduced me to Ian Killough, the Client Advisor who would help me with all things regarding the car. Very nice transition from the Internet team to Sales. - Working with Ian was fantastic! He’s incredibly friendly, extremely knowledgeable about the cars (and not just the BMWs), and was very respectful of my questions, concerns, budget and time, which I really appreciated. He’s also got a great Irish accent. - Ian and I took the car for a test drive, and I loved it. I tried not to show it, since I didn't want Ian to pounce, but he didn't pounce. Matter of fact, he wasn't pushy, at all. I told him I’d like to come back on Sunday with my wife and daughter, and he said that’d be wonderful. I was expecting a, “What is the price that will make you with this car, today?” line, but instead he was happy to do whatever I wanted to do. How refreshing is that! - On Sunday, Ian had everything all set for our test drive, and answered all of our questions as we drove. Once we were done, it was clear that we wanted the car, which meant that we had to brace for the dreaded negotiations. - While we did have to do some of the old-school “Let me take your offer to someone in another office,” business, it actually wasn't too bad. We got within $400 of our price on Ian’s first trip, and agreed to split the difference on the second. All-in-all, a very fair deal. - Once the price was settled, Jim Mertz helped us with the financing and service plan analysis. They have lots of options, and Jim was happy to walk us through all of them. Just be sure to ask about the Lifetime Oil Change plan; it’s the only one we jumped on. - Due to lots of customers in the store, as well as some site construction that forces sales people to walk approximately 3.5 miles to get a printout, the total time we were there was close to 4hrs. When the people we needed were available, things went very quickly and smoothly. While we waited, Ian went out of his way to make us as comfortable as we could be – including finding an empty office for my wife to nurse our daughter, getting some snacks for us, and keeping us well-hydrated with water. Again, Ian and everyone else at BMW Portland really wanted us to have a great experience. - When we finally left, it was in a freshly washed and prepped car with a full tank of gas…and we couldn't be happier! - Oh, and Ian has promised to search out some rubber floor & trunk mats for our new wagon. We were prepared to recommend him before that offer, but that would certainly cement his place at the top of our list for car sales! - And, just to show how everyone got involved with helping, I stopped by the next day to drop off a check and Laurel Kessler, the Sales Manager, came out to the new car to help get my iphone connected via Bluetooth! More

I had a very fun and unique car buying experience with Lee Montgomery. Justifying the BMW was a challenge. I spent the last 9 years with a different brand and was more comfortable continuing with what w Lee Montgomery. Justifying the BMW was a challenge. I spent the last 9 years with a different brand and was more comfortable continuing with what was familiar. However, Lee was unbelievably patient and did whatever was necessary to put me at ease. He even allowed me to take him on a 45 minute drive to and from work and offered to let me park it at home. It was one of many ridiculous requests, but he never made me feel absurd. I'm sure if I asked, we could have made the journey to the mountain to test out the all wheel drive. I highly recommend working with Lee and the BMW Portland team. He's an excellent representative for the company and couldn't be more attentive. I've had a multitude of interactions with him, and each of them felt genuine. I expect Lee's willingness to help extends well beyond the purchase and lasts thru my life with the car. More

Ty Vilhauer is a consummate professional. Ty handled all the paperwork offline, so that I got the sign and drive experience that I was looking for. Ty is resourceful and has helped me out regarding other mo the paperwork offline, so that I got the sign and drive experience that I was looking for. Ty is resourceful and has helped me out regarding other motoring issues. I highly recommend Ty Vilhauer, and am returning to buy my next BMW from him presently. More

One of the best car buying experiences ever. Ian Killough was best salesman I've dealt with, he made what can be a drag(buying a car) into a really fun experience. My family really enjoyed the dealership, an was best salesman I've dealt with, he made what can be a drag(buying a car) into a really fun experience. My family really enjoyed the dealership, and our salesman Ian. I would recommend this dealership to everyone. More