BMW Portland

Great customer service. I brought the car in for tires and an alignment. They gave me a loner car for the day. No stress. I brought the car in for tires and an alignment. They gave me a loner car for the day. No stress. More

Did a good job, completed in a timely manner. Loved the text updates, disappointing that the car wash was not available. Loved the text updates, disappointing that the car wash was not available. More

Jesse Blair in the service department was especially helpful and patient with the extensive repairs required for my BMW during the prior three months. Kudos Jesse! helpful and patient with the extensive repairs required for my BMW during the prior three months. Kudos Jesse! More

Will does a great job explaining what needs to be done and also listens to our needs also. and also listens to our needs also. More

Time to replace flat tire was prompt from BMW Portland. Excellent communication from advisor Will. Thanks! Excellent communication from advisor Will. Thanks! More

The price went up almost $300 different with was last time they told me and the car not get the car wash when get done . time they told me and the car not get the car wash when get done . More

Great service. Wil is a class act. I’m impressed with the video shoot that they do with repairs that they need authorization for. Wil is a class act. I’m impressed with the video shoot that they do with repairs that they need authorization for. More

I recently brought my car in for service, spending over $3200. As part of this service I bought 2 new tires. Two weeks later I ran over a large piece of metal which I thought would be covered as a road haz $3200. As part of this service I bought 2 new tires. Two weeks later I ran over a large piece of metal which I thought would be covered as a road hazard. It happened on a Friday night, the tire was too damaged to drive on it without ruining the rim. Portland BMW service was closed for the weekend & I needed access to my car. I took it to the closest tire shop that carried the same brand of tire & had it replaced/balanced. When I called your office I was told I could bring it in to have the new tire removed, remounted and balanced or I could bring it in and pay for the service without it being done. That makes no sense. I suppose I could have had my car towed & rented a car for three days which also made no sense. I have been a longtime loyal customer, bought my last two cars there and spent $3200+ two weeks prior. If this is the way you treat customers, I am done doing business with your company. I also bought your package of 3 oil changes when I had my car serviced. You are welcome to pass them on to another customer, or just put that money in your pocket along with the money you saved not reimbursing me the cost of my tire per the road hazard warranty. I would like to say that Will has always done a great job and is very courteous. I have to believe this decision was made above him. You can be assured that I will make others aware of how you do business. More

I first brought my car to BMW of Portland, for my battery died. Jesse and the rest of the team has been nothing but nice and professional. died. Jesse and the rest of the team has been nothing but nice and professional. More

Very smooth and well run process. Professional, yet friendly interaction. Responded to all my questions about pricing with respect. Professional, yet friendly interaction. Responded to all my questions about pricing with respect. More