
BMW Portland
Portland, OR
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2,061 Reviews of BMW Portland
Jesse Blair in the service department was especially helpful and patient with the extensive repairs required for my BMW during the prior three months. Kudos Jesse! helpful and patient with the extensive repairs required for my BMW during the prior three months. Kudos Jesse! More
Great service. Wil is a class act. I’m impressed with the video shoot that they do with repairs that they need authorization for. Wil is a class act. I’m impressed with the video shoot that they do with repairs that they need authorization for. More
I recently brought my car in for service, spending over $3200. As part of this service I bought 2 new tires. Two weeks later I ran over a large piece of metal which I thought would be covered as a road haz $3200. As part of this service I bought 2 new tires. Two weeks later I ran over a large piece of metal which I thought would be covered as a road hazard. It happened on a Friday night, the tire was too damaged to drive on it without ruining the rim. Portland BMW service was closed for the weekend & I needed access to my car. I took it to the closest tire shop that carried the same brand of tire & had it replaced/balanced. When I called your office I was told I could bring it in to have the new tire removed, remounted and balanced or I could bring it in and pay for the service without it being done. That makes no sense. I suppose I could have had my car towed & rented a car for three days which also made no sense. I have been a longtime loyal customer, bought my last two cars there and spent $3200+ two weeks prior. If this is the way you treat customers, I am done doing business with your company. I also bought your package of 3 oil changes when I had my car serviced. You are welcome to pass them on to another customer, or just put that money in your pocket along with the money you saved not reimbursing me the cost of my tire per the road hazard warranty. I would like to say that Will has always done a great job and is very courteous. I have to believe this decision was made above him. You can be assured that I will make others aware of how you do business. More
Very smooth and well run process. Professional, yet friendly interaction. Responded to all my questions about pricing with respect. Professional, yet friendly interaction. Responded to all my questions about pricing with respect. More