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BMW Portland

Portland, OR

4.5
2,061 Reviews

2001 SW Jefferson St

Portland, OR

97201

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2,061 Reviews of BMW Portland

February 03, 2023

Did a good job, completed in a timely manner. Loved the text updates, disappointing that the car wash was not available. More

by RIMASING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 06, 2023 -

BMW Portland responded

Thank you for the review! We are happy to see that you enjoyed the communication provided by the BMW Portland team. Should you need anything else, please let us know.

February 02, 2023

Jesse Blair in the service department was especially helpful and patient with the extensive repairs required for my BMW during the prior three months. Kudos Jesse! More

by MaxPDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Blair
Feb 02, 2023 -

BMW Portland responded

Thank you for leaving us a review, Max! We will be sure to pass along your kudos to Jesse!

February 01, 2023

Will does a great job explaining what needs to be done and also listens to our needs also. More

by rupakeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Feb 02, 2023 -

BMW Portland responded

Thank you for reviewing the team at BMW Portland! We are thrilled to see that Will provided excellent assistance. Should you need anything else, please let us know.

February 01, 2023

Time to replace flat tire was prompt from BMW Portland. Excellent communication from advisor Will. Thanks! More

by billt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Feb 02, 2023 -

BMW Portland responded

Thank you for choosing BMW Portland to repair your flat tire! It was a pleasure assisting you!

February 01, 2023

The price went up almost $300 different with was last time they told me and the car not get the car wash when get done . More

by KNICKTRUONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Wahlin
Feb 03, 2023 -

BMW Portland responded

Hello, Thank you for your feedback. I am sorry to learn about your unhappiness following your recent experience with us. We're committed to keeping our sale and service guests satisfied. Therefore, I would be happy to learn more in detail about your service visit in hopes of turning this experience into a positive one. If you are willing, please reach out to me at your earliest convenience. I look forward to hearing from you. Thank you. Robert Rogers 503-548-1202 Service Manager

January 31, 2023

Great service. Wil is a class act. I’m impressed with the video shoot that they do with repairs that they need authorization for. More

by huckle_b_schultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Feb 01, 2023 -

BMW Portland responded

Hello there! Thank you for the review. We are happy to see that you enjoyed the video provided by our team. Should you ever need anything else. please let us know.

January 31, 2023

I recently brought my car in for service, spending over $3200. As part of this service I bought 2 new tires. Two weeks later I ran over a large piece of metal which I thought would be covered as a road haz More

by HANSENL6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Clark 0 Stars, Cyril Franke, Ryan Rundberg, Chris Scorcio, Will Wahlin
Feb 01, 2023 -

BMW Portland responded

Hello, thank you for reaching out and reviewing your experience. We have truly appreciated your support over the years. I apologize that you did not receive the type of support that we aim to provide. I would be more than happy to speak with you directly so that I may address any questions or concerns that you may have. It is our goal to continue assisting you moving forward. At your convenience, please give me a call. Robert Rogers 503-548-1202 Service Manager

January 31, 2023

I first brought my car to BMW of Portland, for my battery died. Jesse and the rest of the team has been nothing but nice and professional. More

by TW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse , Kendra Hein
Jan 31, 2023 -

BMW Portland responded

Thank you for choosing BMW Portland! It was a pleasure assisting you and your vehicle. Come see us again soon!

January 30, 2023

Very smooth and well run process. Professional, yet friendly interaction. Responded to all my questions about pricing with respect. More

by caroline.pettinger
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Jan 31, 2023 -

BMW Portland responded

Thank you for the review, Caroline! We truly appreciate your support. Should you need anything else, please let us know.

January 29, 2023

Great service as usual. Appreciate being made aware of the annual service package as a way to save money. More

by SEBASTIAN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rundberg
Jan 30, 2023 -

BMW Portland responded

Thank you for the review! Please reach out if you need anything else moving forward.

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