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BMW Portland

Portland, OR

4.5
2,064 Reviews
Call Dealership (971) 340-4590
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2001 SW Jefferson St

Portland, OR

97201

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2,064 Reviews of BMW Portland

November 09, 2022

Loaner car was filthy and cleaning for my vehicle being serviced is no longer offered. More

by Cecelia Eriksen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Wahlin
Report | Print
Nov 14, 2022 -

BMW Portland responded

Hi Cecelia, I would like to apologize for the instances you have described here. I can assure you our team is working diligently to expand and restore and improve upon these services. We hope you will allow us the opportunity to regain you confidence in the future. Until then, safe travels. 503-548-1202 Robert Rogers Service Manager

November 09, 2022

Chris and the service team are great-- very friendly and go above and beyond to explain the issues with the car. More

by jamesmfeucht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Report | Print
Nov 10, 2022 -

BMW Portland responded

Thank you for choosing our team to assist you, James. We are happy to have gone above and beyond to ensure you were satisfied with our service. Should any future automotive needs arise, we hope you'll keep BMW Portland in mind.

November 06, 2022

Friendly people, Christopher in service is always honest and helpful. Loaner fleet is small and service sometimes takes several days. More

by ROBERTWERNLI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Report | Print
Nov 08, 2022 -

BMW Portland responded

Hi Robert, thank you for this candid feedback. Our team is working diligently to lessen these times for all of our customers, and we would like to thank you for your patience in the meantime. Chris and the rest of our team hope to have you back for any future needs.

November 06, 2022

All the people I dealt with at Portland BMW handled my out of state purpose with the professionalism and attention you would hope for. Every person I dealt with was very courteous and responsive to all my More

by TUNAMAR
Recommend Dealer
Yes
Employees Worked With
Laurel Kessler, Kourosh Homayoun, Jean Kleser
Report | Print
Nov 08, 2022 -

BMW Portland responded

Thank you for choosing BMW Portland to assist you with your BMW Purchase. We are happy to have been courteous and responsive to each of your needs. Until next time, enjoy the road ahead!

November 06, 2022

I am pleased with my car service done by Kuni BMW. They were very professional. More

by WIPIEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Selander 5+ stars
Report | Print
Nov 08, 2022 -

BMW Portland responded

Thank you for this positive feedback. Our team is pleased to know you had a great experience. Should any future needs arise, please consider returning to BMW Portland.

November 05, 2022

Excellent service. Great communication. Necessary repairs clearly explained. I very much appreciate the loaner car. More

by SFOLMSTEAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan
Report | Print
Nov 08, 2022 -

BMW Portland responded

Hello, thank you for taking the time to leave this feedback following your visit here at BMW Portland. Our team is honored to have provided communicative and transparent service. We hope to have you back for any future maintenance needs.

November 05, 2022

I appreciated them getting me in and out as quick as possible to make another appointment. I know things were very busy that day. More

by ERIN.MOOERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel in service
Report | Print
Nov 07, 2022 -

BMW Portland responded

Hi Erin, our team is happy to have accommodated your schedule and gotten you back on the road as quickly as possible. If there is anything we can help with in the future, please don't hesitate to reach out.

November 05, 2022

Great communication with service representatives that are knowledgeable, friendly and helpful, thorough service, and excellent loaner vehicles. More

by DRobinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan - Service Dept
Report | Print
Nov 07, 2022 -

BMW Portland responded

Thank you for choosing BMW Portland for service, offering trustworthy maintenance and excellent loaner vehicles is our pleasure. Until your next visit, we wish you safe travels.

November 04, 2022

I can always count on great service. They are up front about the costs and provide a rental free of charge when needed. More

by Daleslie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel, Chris Scorcio, Will Wahlin
Report | Print
Nov 07, 2022 -

BMW Portland responded

Thank you for counting on our team here at BMW Portland to help with your automotive needs. We look forward to assisting at your next service appointment.

November 04, 2022

Staff always treats us well. Our service rep Will is always very helpful and responsive. More

by WAMYEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Report | Print
Nov 07, 2022 -

BMW Portland responded

Thank you for sharing your experiences with our team member, Will. We are pleased to know he has proven to be helpful and effective. Until your next visit, we wish you safe travels.

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