BMW Portland

They kept my car for three days for a simple brake fluid and inspection. I received no communication from the dealer and had to reach out multiple times to get a single update. My car was returned to me so and inspection. I received no communication from the dealer and had to reach out multiple times to get a single update. My car was returned to me so dirty it was difficult see out the windshield and I immediately had to take it to be cleaned. I mentioned my dissatisfaction with my service agent multiple times but received no follow up. More

I wasn't happy with the service I was told I received. Called the service manager and got nowhere. Time for a new dealership. Called the service manager and got nowhere. Time for a new dealership. More

Dylan Hatton was Great, listening to my concerns before taking new vehicle on first & extended road trip ! taking new vehicle on first & extended road trip ! More

They have had my car for six days to do an oil change. This used to be a good dealership with good service. I will not use the company in the future. This used to be a good dealership with good service. I will not use the company in the future. More

I experienced great service, waited in a lovely showroom, and was pleased with the level of communication during the whole repair process. showroom, and was pleased with the level of communication during the whole repair process. More

BMW does great work . I am always pleased with how the car performs after a service. I appreciate they offer a rental car while working on the car. The employees are helpf I am always pleased with how the car performs after a service. I appreciate they offer a rental car while working on the car. The employees are helpful and friendly. More

Promptly scheduled my service. Their inspection of the plastic hood overlay hood have been better. Had to redo the covering. Their inspection of the plastic hood overlay hood have been better. Had to redo the covering. More

Probably too busy makes you leave your car too long and sometimes don’t have loaner sometimes don’t have loaner More

Besides the fact that both cars I took in didn’t get fixed for my original issues, there was rude treatment on the phone and I saw a lady being treated rudely when I went in to pick up my car as well. I fixed for my original issues, there was rude treatment on the phone and I saw a lady being treated rudely when I went in to pick up my car as well. It appears to be a pretty disorganized outfit- I won’t be back. FWIW my service writer was great- I forget his name, but he is the reason I give 2 stars instead of one. The rest of the organization was 1!star. More

Was very impressed with the service I received from Jesse who was very courteous and knowledgeable in answering all my concerns. Jesse sure made my visit very pleasant and made sure all the work was done pr who was very courteous and knowledgeable in answering all my concerns. Jesse sure made my visit very pleasant and made sure all the work was done professionally and kept me well informed all the time. More