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BMW Portland

Portland, OR

4.5
2,061 Reviews
Call Dealership (971) 340-4590
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2001 SW Jefferson St

Portland, OR

97201

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2,061 Reviews of BMW Portland

August 26, 2022

I got a really good experience with Chris. He provided excellent service and addressed all my questions. More

by B96504017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Report | Print
Aug 31, 2022 -

BMW Portland responded

Our Service Team takes great pride in always addressing any questions and providing excellent experiences. Thank you for choosing BMW Portland, we look forward to having the pleasure of working with you more in the future.

August 26, 2022

Best Dealership Ever! ! Amazing Sales & Service Team!! Thank you for the help your gave my family and myself!! More

by PCALDWELL9476
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Laurel Kessler, Sean Riley, Rob Rogers, Jean Kleser, James Pierce, Duane Phillips, Wade Nebeker
Report | Print
Aug 31, 2022 -

BMW Portland responded

We are happy to have helped you and your family. Thank you for crowning us as the best dealership in your opinion! Our team here at BMW Portland look forward to continuing to earn that #1 spot.

August 26, 2022

Chris was very helpful. Did an excellent job explaining what was going to be done More

by MICHAEL.WHITEFORD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Report | Print
Aug 31, 2022 -

BMW Portland responded

We enjoyed having you here at BMW Portland, Michael. I will be sure to share the positive comments you have left here for Chis. Until next time, safe travels!

August 26, 2022

No no no no no no no no no no no no no no no More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Report | Print
Aug 31, 2022 -

BMW Portland responded

Hi Jason, thank you for taking the time to share this rating. Your review is greatly appreciated by the BMW Portland team.

August 26, 2022

High priced maintenance. No car wash after service. Loaner car looked like it had not been washed in weeks. Disgusting to drive in a filthy vehicle. Excuse was Covid! More

by BDREISSE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will Wahlin
Report | Print
Aug 30, 2022 -

BMW Portland responded

Hi Reisse, Thank you for taking the time to share these concerns. I would like to assure you your feedback has been shared with our management team in hopes of improving your next visit with us. Please consider reaching out to me directly should you have any further concerns. 503-548-1202 Robert Rogers Service Manager

August 26, 2022

Service turnaround time was much improved from previous years. Daniel was great. Kept me well informed. Thank you! More

by Sequoya73
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Blodgett
Report | Print
Aug 31, 2022 -

BMW Portland responded

Thank you for sharing the improvement in your service time. Our team is thrilled to know you have found us to be more efficient. We look forward to your next visit here at BMW Portland.

August 25, 2022

Will is the best service advisor I have ever had the pleasure of writing with. He always communicates well, explains this thoroughly and sends to genuinely care about his customers. He had helped with More

by amber hoang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Report | Print
Aug 26, 2022 -

BMW Portland responded

Amber, we appreciate you taking the time to share your thoughtful review. BMW Portland is ecstatic to learn that your experience with our Service Team is always personable and informative. We look forward to providing you with the same great service again in the future. Thank you for being our loyal customer.

August 24, 2022

We were traveling from Canada and had an emergency engine problem. BMW Portland were kind enough to book us in, short notice, and the repair was done on time. Dylan, our Service Advisor, was great to work wi More

by PETEHUGHES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan (Service Advisor)
Report | Print
Aug 26, 2022 -

BMW Portland responded

We're glad to learn we delivered a great experience at BMW Portland. If there's anything further we can do for you, please let us know.

August 24, 2022

You returned a dirty car, I brought in clean. Our service guy was rude and said he had a return phone log of him calling. I never received his call or voicemail. More

by Hhaffman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Pierce, Davie Sprigg
Report | Print
Aug 26, 2022 -

BMW Portland responded

Hello Haffman, I would like to apologize you did not receive a return call on behalf of our team despite our phone logs stating this had been completed. Your frustration is certainly understood and I would like to assure you I will look further into this matter. In the meantime, please feel free to reach out to me should anything further arise. 503-548-1202 Robert Rogers Service Manager

August 24, 2022

Friendly and Attentive staff, very honest. Even after I made my purchase they were available for follow up questions and contacted me back quickly. More

by LR_CALICCHIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jameson Kleser, Jean Kleser, Wade Nebeker
Report | Print
Aug 31, 2022 -

BMW Portland responded

We would like to thank you for this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits with only the best there is to offer. It’s so lovely to hear that the BMW Portland team always helps to make your experience such a positive one.

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