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BMW Portland

Portland, OR

4.5
2,064 Reviews

2001 SW Jefferson St

Portland, OR

97201

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2,064 Reviews of BMW Portland

August 21, 2022

We love bringing our BMW X3 here. Great customer service, nice loaners, and thorough checkups! More

by hansen453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Aug 24, 2022 -

BMW Portland responded

Thank you for being our loyal customer here at BMW Portland and for entrusting us with your BMW X3 maintenance. It's so great to see that you always have a satisfying visit to our dealership. We are gratified to earn your 5-star review. We look forward to providing you with the same great service in the future.

August 21, 2022

Kourosh made the transaction for my new car the best I have ever experienced. Helpful, kind and thorough with the process. Excellent customer service and knowledge of the car. Jean had all paperwork co More

by JACOBS_STEVE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurel Kessler, Kourosh Homayoun, Jameson Kleser, Jean Kleser
Aug 24, 2022 -

BMW Portland responded

Steve, we at BMW Portland appreciate you taking the time to share your five-star review. Nothing makes us happier than reading that our Sales and Finance Teams were helpful, kind, and thorough while ensuring you enjoyed the best car-buying experience. Congratulations on your new vehicle. Let us know if we can be of further assistance to you.

August 21, 2022

I was in for a windshield replacement on a 2022 850iM…, dropped it off on Tuesday and didn’t get it back until the next Monday. I had a great rental, so the time involved wasn’t an issue. I have to be ho More

by KAWELDY95747
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Blodgett
Aug 25, 2022 -

BMW Portland responded

Thank you for this honest feedback. While I regret to see you felt as though communication could have been improved, I'm pleased to see your overall experience went well and you valued our loaner vehicle option.

August 20, 2022

Terrible client relationship, disagreeable personality both the manager and client care person, no reason for me to return for their abuse More

by DAVIDHOPKINS06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager of service dept, Chris Scorcio
Aug 26, 2022 -

BMW Portland responded

David, I’m saddened to see the feedback you have shared here and would like to assure you this is never how we aim for our customers to feel. I hope you will consider giving me a call when you have time to discuss. The opportunity to regain your business would be greatly valued. David Padgalskas 503-548-1246 Sales Manager

Aug 26, 2022 -

DAVIDHOPKINS06 responded

With the way I was treated by your two people makes me uneasy to call you and get the same treatment, not worth it to me, I can take my business elsewhere

August 20, 2022

The financial process was simple and very efficient. Will - sale rep- was very helpful and courteous throughout our visits. We are happy with our purchase. More

by NATHALIE.TRINH2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Walker, William Kramer
Aug 24, 2022 -

BMW Portland responded

Thank you for giving us 5 stars. We're glad to see our team worked hard for you during your visit to BMW Portland. We hope you have a fantastic day.

August 20, 2022

Service was courteous, professional and efficient. We were able to get through the buying process hassle free after selecting our vehicle. More

by JOHN@METLANDGROUP.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas, Jon Walker
Aug 24, 2022 -

BMW Portland responded

John, we love providing hassle-free purchasing experiences to our amazing customers. Congratulations on your new vehicle! It is always our goal to be courteous, professional, and efficient here at BMW Portland. We would be delighted to do business with you again!

August 20, 2022

Not clear about the services done and the price I paid. Will talk with you later about it More

by REALCDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Scorcio
Aug 26, 2022 -

BMW Portland responded

Hello RealCDT, I’m happy to see you are willing to discuss your concerns further with our team. When time allows, please reach out to me directly, I would be happy to speak with you. 503-548-1202 Robert Rogers Service Manager

Aug 27, 2022 -

REALCDT responded

I have already been told that this particular dealer and manager do not want to have a phone conversation about the service.

August 20, 2022

I highly recommend this dealership! They have friendly, helpful employees. Always willing to answer questions. More

by BURCHIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Haxton
Aug 24, 2022 -

BMW Portland responded

We really appreciate your great rating. We hope you continue to choose BMW Portland for all your automotive needs. Take care!

August 20, 2022

Phenomenal experience including an awesome product with top notch customer service. Would recommend Portand BMW to anyone. More

by Eamon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Pierce, Ian Killough
Aug 24, 2022 -

BMW Portland responded

Thanks for reviewing us and rating us 5 stars, Eamon. We're pleased to learn that our team continues to be good at what they do! Have a wonderful day and thank you for choosing BMW Portland.

August 20, 2022

Great service and great staff. Always thorough and on top of it. Still using COVID as an excuse to not wash cars though. C’mon guys, we all know it’s not COVID. Figure it out and s More

by Jtraveler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Aug 24, 2022 -

BMW Portland responded

Hello, thank you for sharing your honest thoughts. Your business is greatly appreciated by the BMW Portland team and I will be sure to share this feedback appropriately. We hope you will consider returning to BMW Portland for all your future needs.

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