BMW San Luis Obispo

Had a great experience great customer service. .. Mr. D was amazing and kind and very helpful!!! Thank you an outstanding job Dianne .. Mr. D was amazing and kind and very helpful!!! Thank you an outstanding job Dianne More

The BMW dealership where I purchased a car stands out as the most disappointing experience I have ever encountered. The lack of integrity in their actions and their use of deceptive sales tactics became evi the most disappointing experience I have ever encountered. The lack of integrity in their actions and their use of deceptive sales tactics became evident from the outset. It all began with my interest in a 2020 BMW 440I for my daughter. Despite being more than 3.5 hours away from the dealership, I expressed genuine interest in viewing the car and potentially making a purchase. However, my enthusiasm was met with skepticism as I was informed that a down payment was necessary to secure the vehicle, even without having seen it in person. I was assured that the car was in impeccable condition and that it had undergone thorough inspection by their staff. When I inquired about my eligibility for promotional discounts totaling $2,000 from BMW corporate, specifically the $1,000 recent graduate offer, the salesman promised to provide the necessary information promptly. Unfortunately, this assurance was not fulfilled, and despite my efforts to follow up, I was left without the details I needed. As I embarked on my journey towards the dealership, the salesman informed me that the car did not qualify for any discounts as it was not a Certified Pre-Owned (CPO) vehicle, contrary to what was advertised on their website. Upon inspecting the vehicle in person, I discovered several flaws, including dents, a tear in the leather seat, and a protruding tire fender, none of which had been disclosed prior to my visit. Displeased with the lack of transparency and feeling misled, I raised my concerns with the salesman and requested compensation for these issues and the loss of incentives due to the CPO discrepancy. After deliberation with the manager, a partial reduction in the sales price was offered, accompanied by assurances related to repairs and missing key. During the financing process, I encountered further obstacles as promised compensations did not materialize. Exhausted and disheartened, I reluctantly signed the contract with the hope that the verbal commitments made would be honored. However, subsequent communication failures and unmet promises continued to bog down the post-sales experience. The dealership's inability to find the missing key, refusal to reimburse for repairs, and overall lack of accountability led me to contemplate canceling the sale. Despite my attempts to rectify the situation and express my dissatisfaction, the response from the sales manager was unsatisfactory, cementing my belief that the entire interaction was a bait-and-switch tactic. Subsequent interactions with the dealership's management proved unfruitful, with the lack of follow-through on verbal assurances compounding my dissatisfaction. Despite lodging a complaint with BMW North America Corporation, the absence of a response further underscored the dealership's poor customer service. As a long-time BMW customer with multiple prior purchases, my experience with San Louis Obispo BMW stands out as the worst encounter to date, characterized by unfulfilled promises and a lack of transparency throughout the sales process. I caution others against engaging with this dealership based on my regrettable experience. More

No one likes to take their vehicle in for service but Tony made this experience as pleasant as possible. He thoroughly explained the problem and solution related to my car and when there was a hiccup he Tony made this experience as pleasant as possible. He thoroughly explained the problem and solution related to my car and when there was a hiccup he helped me understand that also. He provided me with a loaner car so my day wouldn’t be wasted sitting at the shop. Thank you Tony! More

Very good customer service. Very pleased with my experience.. pleased with the loaner vehicle. Thanks. Very pleased with my experience.. pleased with the loaner vehicle. Thanks. More

The service department needs to make sure the warranty information is on every BMW vehicle. My warranty information was not included in the computer information and therefore it took two visits to get th information is on every BMW vehicle. My warranty information was not included in the computer information and therefore it took two visits to get the correct service for my BMW. More

Fast and Friendly service! Got my car in the same day without an appointment and fixed what was needed to be fixed. Provided me with a loaner car so I was able to go about my Got my car in the same day without an appointment and fixed what was needed to be fixed. Provided me with a loaner car so I was able to go about my normal day! 5stars!! More

Roger was great. Nice to have friendly customer service and knowledge about the vehicle. Will definitely be back. Nice to have friendly customer service and knowledge about the vehicle. Will definitely be back. More

The staff here is very friendly. Steven Simpers helped me with my car and he provided great customer service. Steven Simpers helped me with my car and he provided great customer service. More

I enjoy visiting BMW in SLO because of the great service. Everyone is very welcoming and helpful. Everyone is very welcoming and helpful. More

Roger is very cordial and pays attention to customer requests. The service did not require a lot of back and forth. requests. The service did not require a lot of back and forth. More