BMW Seattle

I've been shopping around for a used vehicle for two weeks. I just happened to come across the listing of the 2007 335i silver @ the BMW Seattle. After countless used car salesmen at reputable, certifie weeks. I just happened to come across the listing of the 2007 335i silver @ the BMW Seattle. After countless used car salesmen at reputable, certified dealerships (Subaru, Infiniti, Honda and Acura), my expectations were jaded to say the least. I inadvertently created this leathery skin to the xxxxxxand tactics of the salesmen. The last used car salesman from Infiniti of Tacoma was so bad that the 15 minutes before I left the dealership he barraged me with the same question 3 times, “Are you going to buy the car or not?”…needless to say, that is how my journey began at BMW of Seattle. I inquired over email to BMW of Seattle for the 2007 335i that they were offering. I submitted an offer and Knight Chang responding within the hour offering for me to come into the dealership in hopes of showing me all the options and benefits of this vehicle, not that it needed it based on the specs that were on the site. I come from a long line of BMW owners, so I wasn’t new to the BMW world. I happened to be heading into Seattle so I called to let Knight know I was coming in to look at the vehicle. Knight was busy but he had Michael Brown awaiting my arrival to tend to any of my needs and show me the car. From introduction Michael set me at ease, though I was ready for the firing to begin. We sat in the car, inspected the exterior, asked Michael a few questions and to the table we went to talk numbers. He might’ve asked if I wanted to test drive the car once, I don’t honestly remember because he didn’t nag me about it unlike many of the prior salesmen from other dealerships (emotional/excitement attachment to the vehicle after testing drive, good tactic). Michael had the email correspondence that Knight and I were discussing on my offer. He brought it straight to his manager and came back with a number. Knowing I was firm on my offer he was honest and told me what his manager was willing to let the car go for out the door, $500 dollars above my original offer. We shook hands and he ensured his manager was good on the out the door price. We took my car out for a test drive, true to BMW performance and amazing knowledge as a sales person from Michael but also the genuine factor of him being a long time BMW owner himself! I had a pre-approved lender but Michael made it easy for me to finance through BMW and at a lower rate. He even offered for me to drive the demo home to get my checkbook since I didn’t have a vehicle to leave in and come back, just so happened to be the same year and make of my vehicle I just purchased but in red. Great idea, allowed me to get use to the car and an excellent extended test drive experience to lock down my commitment to BMW. Upon returning with my check, the remaining process took about 45 minutes, which included Michael giving me a quick rundown of the features of the vehicle and answered any immediate questions I may have had. Once again, gave his personal experience as well as a BMW owner. There is not enough space to continue my excerpt of my amazing experience with Michael Brown, but I do want to bring to attention his genuine character, honesty, subtle approach and friendly demeanor. He completely blew away any other used car salesman I’ve worked with these past 2 weeks that I’ve now joined the ranks of a loyal BMW customer/owner. When I decide to upgrade from my current 335i and head towards that M5, I’ll be hunting down Michael Brown and returning for business with BWM of Seattle! Sincerest Regards, ~P~ Patricia Au More

Scheduled an end of warranty inspection as well as intermittent GPS antenna connection. Service Advisor, Alex Long, had the car in the shop promptly and the Tech, Jeremy Mujwid, contacted me directly intermittent GPS antenna connection. Service Advisor, Alex Long, had the car in the shop promptly and the Tech, Jeremy Mujwid, contacted me directly to explain the GPS antenna issues. New antenna on order and Jeremy provided me with diagostics to determine how the GPS system is functioning. Continued outstanding service from BMW Seattle. More

Warranty service to replace a leaking power steering expansion hose. Alex Long, the Service Coordinator, scheduled my car in at my requested time and the work was accomplished in less than two hours as expansion hose. Alex Long, the Service Coordinator, scheduled my car in at my requested time and the work was accomplished in less than two hours as promised. Exceptional service once again from BMW Seattle at their new location. More

I bought my BMW M3 there in the summer. The SA was a pro. After we negotiated the price, he was helpful in adding/deleting options I didn't need. He gave me prompt status of where my car was during th pro. After we negotiated the price, he was helpful in adding/deleting options I didn't need. He gave me prompt status of where my car was during the production process. When the car arrived, he spent more than enough time showing me the features, and following up with me after the purchase. More

I scheduled appointment with 1 of their managers to actually choose a car to buy and when I arrived to the dealership nobody waited for me, after some time he appeared and told me that he can't be with actually choose a car to buy and when I arrived to the dealership nobody waited for me, after some time he appeared and told me that he can't be with me right now. As appeared later he have got richer client 15 min before I arrived. I'll never ever will go to this dealer. This attitude is not acceptable for me. More

Brought my 840 in for it's annual service and am very happy with the service. The staff was prompt, courteous and competent. They had my car finished by the promised time, met the estimate within dolla happy with the service. The staff was prompt, courteous and competent. They had my car finished by the promised time, met the estimate within dollars and even honored my 10% discount for being a BMW CCA member. More

Special ordered my car in July '06, it was delivered in Sept '06. My sales rep was FANTASTIC. He compiled a collection of printouts showing production status for me over the 2 months waiting period. Whe Sept '06. My sales rep was FANTASTIC. He compiled a collection of printouts showing production status for me over the 2 months waiting period. When the car arrived, he got me into the warehouse to take pictures of it before it was prepped. When it was ready for delivery, he did a very thorough walkthrough with me. Since getting the car, I have had it in for its first service (1200 miles) and that went flawlessly. I have since had one minor warranty item addressed - again, without flaw. The folks at this dealership are all positive, friendly and accomodating. There is no question that I'd buy from these guys again. I echo the comments below about the great service area that is clean and open to the customers. More

I came in to purchase a new 3-series. The sales person was friendly and tried to work towards a solution. However, the sales manager who I talked to was very rude when trying to negotiate a price. Ess was friendly and tried to work towards a solution. However, the sales manager who I talked to was very rude when trying to negotiate a price. Essentially, he would not budge, and would try to change the subject to why I needed to buy a BMW regardless of price. He tries passive aggressive tactics to say if I didn't pay what they ask for, then "should I really be driving a BMW?" That doesn't make sense. I felt very unwelcome after that event. I would expect much more from a dealership selling BMWs. The dealership did not live up to the car's reputation. More

Service Department is very nice there... I prefer it to dirty and arrogant BMW of Bellevue... Repair floor is opened for observation and You can actually watch what they are doing with Your car. Because of dirty and arrogant BMW of Bellevue... Repair floor is opened for observation and You can actually watch what they are doing with Your car. Because of that everything is sparkling clean there... Technician are professional and listening... Management is friendly and ready to reasonably resolve any problem. Only once had minor problem with soap spots from their washing service (bad rinsing caused visible white spots on my paint) after some reasonable negotiation the manager agreed to pay Park-Place Detailing for relatively expencive removal process that didn't involved the polishing (manual cleaning with vinegar)... On any choice between the Bellevue and Seattle deallership service dep. I would go Seattle without second thought. The only better place is East Side Bavarian but they are independent and can't perform warranty repairs/service. More

Was planning on purchasing my 3rd car from them. So far I've been shifted from one salesperson to another salesperson. Put down a deposit on an incoming car but after repeated phone calls and emails to the I've been shifted from one salesperson to another salesperson. Put down a deposit on an incoming car but after repeated phone calls and emails to the salesperson to confirm numbers & delivery I've recieved no response. Now I look at their inventory online and it looks like the car I was going to purchase is listed. Maybe a little more effort on their part would show that they are serious about selling cars. More