Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW and Mazda of Crystal Lake
Crystal Lake, IL
1,032 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,032 reviews
September 04, 2006
Would like to say one thing,the sales man was very friendly but his hands were tied to help us,We looked at a 2006 z4 used offered cash payment up to $35,000.They could not come down at all.They claim friendly but his hands were tied to help us,We looked at a 2006 z4 used offered cash payment up to $35,000.They could not come down at all.They claimed the price was firm,The car was sold to somebody,the bought it back, an resold another vehical to that person,Its sad to say there our still some poor sales ethics.out there when they tell me there was a time when cash ment something, but not no more would never go back or recommend any body to this dealer More
by geneus
June 17, 2004
This was the worst experience I have ever had at a car dealership. I went in to look at a used car. Was greeted by the sales person who was very nice. I test drove the car and decided to get a quote on dealership. I went in to look at a used car. Was greeted by the sales person who was very nice. I test drove the car and decided to get a quote on the car and to have my trade appraised. I was given the figures and proceeded to do the standard back and forth negotiation drill to see if we could reach what I thought was a reasonable deal. Eventually they got close to what I was looking for. However, I had done my homework and knew there were three other dealerships with the exact same car (color, mileage, etc.) nearby that I wanted to look at first before I committed to anything. I was up front with the sales guy (who was very nice to deal with) and told him there were a few more cars I wanted to go see but, if he had the best deal and best car at the end of the day, that I would be back. He proceeded to tell me that his manager, Don, wanted to come out and meet me before I left and I said that would be fine. So he came out, shook my hand, sat down and said "I thought we had a deal". I told him he was close, but he wasn't there yet. Then he asked me what he could do that would make me walk out of there with the car. So half jokingly I told him I could use another $1,000 knowing plain well that I would never get it, but that I would have certainly bought the car right then if they could do it (as a side note, I was only looking for $250 and I would have bought the car right then). That when it got ugly. <br><br>The manager stood up, took the sheet of paper that we had been negotiating on, crumpled it up and threw it on the floor. The he proceeded to tell me to "get the hell out of the dealership". I couldn't believe it. I had never been treated so rudely in my entire life. And it was the poor sales guy's first day on the job at this dealership. He looked horrified. If you are a knowledgable buyer and do your homework to get a good deal, don't go here unless you want to be insulted and tossed out on your A**! More
by DealMonkey
