Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Write a Review

Join

Dealer Panel

All Salespeople

Sales Department

BMW and Mazda of Crystal Lake

Overview Employees Reviews (260) Inventory (233)

Contact Dealership

Dealership

Service Center

Write a review

COVID-19
Response

Home Delivery

Service Pickup & Delivery

No Contact Transactions

Virtual Appointments

Home Test Drives

Vehicle Sanitization

Home Delivery
Service Pickup & Delivery
No Contact Transactions
Virtual Appointments
Home Test Drives
Vehicle Sanitization

BMW and Mazda of Crystal Lake

Name: BMW and Mazda of Crystal Lake
Address: 360 S Illinois Rte 31, Crystal Lake, IL, 60012, US
Telephone: (815) 455-4330
Rating: 4.9

4.9

260 Lifetime Reviews

360 S Illinois Rte 31, Crystal Lake, Illinois 60012 Directions

Sales: (815) 455-4330

Service: (888) 759-2142

Parts: (888) 798-2168

Employees

Reviews

Inventory

Directions

Awards

Amenities

Call (815) 455-4330

Visit Dealership Website

Excellent

98% Recommended

4.9

260 Lifetime Reviews

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

Visit Dealership Website

We're here for you! Our Sales and Service departments are both open by appointment. Sales: 8:30 to 5 Monday through Saturday - - Service: 7:30 to 5 Monday through Friday. We are following strict sanitizing and safety guidelines and social distancing including "no co-pilot" test-drives. For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied. We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle. We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you! When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.

Top Reviewed Employees

Rich Spears

Business Manager

5.0

View 88 Reviews

Jordan Acevedo

New Mazda and Used Car Sales

5.0

View 27 Reviews

Leah Ruscitti-Smalley

BDC Manager

4.8

View 24 Reviews

Michelle Canova

BMW Genius & Corporate Account Manager

5.0

View 32 Reviews

More Employees More Employees

Latest Reviews

May 21, 2020

"Great service, no hassle whatsoever."

- mark.downum

Salesperson, managers were all great and easy to work with. No hype, no pressure, just focused on the customer's needs. i would definitely go back there for another vehicle.

Employees Worked With

Julian Dorado

5.0

Rich Spears

5.0

Dan Brzozowski

5.0

Leah Ruscitti-Smalley

5.0

May 14, 2020

"Great customer service during this COVID-19 situation...."

- Cade0906

Great customer service during this COVID-19 situation. Fair pricing and trade in value. Ethan Vange was wonderful to deal with. Finance Department worked with us to make the car buying experience effortless.

Employees Worked With

Ethan Vange

5.0

Rich Spears

5.0

Leah Ruscitti-Smalley

5.0

May 01, 2020

"Michelle was the best ! Worked with us through several..."

- silaprati

Michelle was the best ! Worked with us through several last minute choices and changes to our original ideas to help get us a car that we would be very happy with. Realizing also that the normal business routines were more difficult with all the pandemic protocols ! Thank you

Employees Worked With

Michelle Canova

5.0

Rich Spears

5.0

More Reviews More Reviews