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BMW and Mazda of Crystal Lake

Crystal Lake, IL

4.9
486 Reviews
For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied. We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle. We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you! When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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360 S Illinois Rte 31

Crystal Lake, IL

60014

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Showing 486 reviews

September 20, 2022

BMW and Mazda of Crystal Lake dealership was very welcoming and friendly. I had Dom as my salesman, he very sweet and wonderful to work with! More

by Alyssaramirez224
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Krisky
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2022

Everyone at the dealership was very professional, knowledgeable and helpful. They were very friendly and did what needed to be done to make a good deal More

by Manny Singh
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Krisky
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2022

GREAT EXPERIENCE at BMW of Crystal Lake. I'd like to especially give credit to the wonderful sales associate DOMINIC KRISKY and BMW "Genius" DEVON STOVALL. They both worked together and set More

by jacob.klaustermeier
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nico Ghiselli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Krisky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Stovall
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2022

Our company has leased BMW's from Anderson for over twenty-five years and I can't imagine going anywhere else for a BMW. Michelle was totaling engaging and Mike could not have been any easier to deal More

by Richard.schmidt0
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2022

From the very beginning Ralph was awesome, got back to me quickly, and sent detailed videos of the car. It was even better than expected when I got there!! He promised I wouldn’t be disappointed and he was More

by Bruce3733
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Sidorowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2022

Friendly & efficient (as much as a dealer can be) with our time. Nice walk through on features for a first time BMW owner. More

by vrnjak1
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Krisky
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2022

Dom was the only salesperson who spent time with me and was patient. Other dealerships didn't spend anytime or offer a test drive. Those dealerships were Mercedes, Audi, Lexus, and Porshe. More

by PhilB
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Krisky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Stovall
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2022

Having not had a car for 20 plus years, the process was a bit overwhelming. With Michelle’s help, she made the process easy and seamless. Her customer service was above and beyond. Her style and approach was More

by RS
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2022

Ralph was very helpful and efficient during the entire process, especially understanding of our time constraints. Mike was easy to work with when it came time to close the deal. Would recommend. More

by schawelb
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Sidorowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2022

Couldn’t have asked for a smoother, easier, and better dealer experience. Everybody was friendly, helpful, and I never felt pressured to do anything. More

by tabrown
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Leah Ruscitti-Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Sidorowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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