BMW and Mazda of Crystal Lake

If you’re looking for a new or used vehicle, go see Michelle. Michelle treats you like family!! It’s my second BMW purchased from BMW of Crystal Lake. Mike in finance will go above and beyond for you! Michelle. Michelle treats you like family!! It’s my second BMW purchased from BMW of Crystal Lake. Mike in finance will go above and beyond for you! Keep up the phenomenal work!! More

Michelle and the entire team at BMW Crystal Lake made this entire experience effortless and so easy. They didn't hassle, argue, or low ball me and they gave me an incredibly fair value for my trade in an this entire experience effortless and so easy. They didn't hassle, argue, or low ball me and they gave me an incredibly fair value for my trade in and a very good price on a barely used M340. I am overjoyed with my experience with them and will let anyone i know to go here for a great and easy process. Thank you all again! More

Made an appointment to go see a car I had been looking at. Went in to purchase today. Absolutely was treated horribly and highly disappointed with salesman and never even got to speak with manager or fina at. Went in to purchase today. Absolutely was treated horribly and highly disappointed with salesman and never even got to speak with manager or finance team. Salesman must’ve said to us over 10 times to just go home and he’d call us if and when he found out more. Spent over 4 hrs there, wanted to leave with the car. Found something wrong with the car and problem was verified by their mechanic-dealership refused to fix the issue and let us just go home. Couldn’t give us price of warranty there until a couple hours later when I got a call with pricing. ALSO-WRONG PRICING WAS ADVERTISED ON FACEBOOK MARKETPLACE. PRICE WAS NOT SAME AS LISTED ON WEBSITE. THEN, SOON AFTER I RECEIVED THE WARRANTY PRICING THE PRICE WAS AGAIN CHANGED TO A HIGHER PRICING. Pricing went from 21,700 to 22,500 and then to 22,665 So terrible and so unethical. More

Michelle is an absolute sweetheart! ! She made the whole process easy and was very patient with all the frequent visits trying to decide which trim and color interior. Although they did ! She made the whole process easy and was very patient with all the frequent visits trying to decide which trim and color interior. Although they did not have the specific vehicle we wanted she worked her magic and got us the exact vehicle we wanted!! No sales pressure at all and allowed as much time as needed to make final decision. She even made sure our car was protected from very bad storms in the area keeping our car inside dealership. Nico the sales manager was also very attentive to my needs. Also Mike in the finance department explained everything thoroughly and did not pressure us. The whole experience at this dealership was awesome!! Can’t recommend them enough and have. More

Very helpful, friendly staff, Very Knowledgeable. Michelle was great to work with, she understood what I was looking for and helped me find the perfect match. She was very responsive to answer my cal Michelle was great to work with, she understood what I was looking for and helped me find the perfect match. She was very responsive to answer my calls and answer any questions I had. She made the buying process very easy. More

Just took delivery on our 4th BMW from Crystal Lake! Thank you Michelle Canova and Heather Liautaud for always making the process as easy as possible. Thank you Michelle Canova and Heather Liautaud for always making the process as easy as possible. More

This is my fifth purchase dealing with Michelle she has always very informative and pleasant to work with always very informative and pleasant to work with More

Evan was amazing to work with! I had a wonderful experience, and the dealership as a whole has been great. They made the process simple from start to finish without added pressure. I had a wonderful experience, and the dealership as a whole has been great. They made the process simple from start to finish without added pressure. Highly recommend working with Evan! More

I had wonderful experience with Oscar and this dealership has a whole. They were very informative and being able to answer all my questions and we had white glove service in order to make sure we left with t has a whole. They were very informative and being able to answer all my questions and we had white glove service in order to make sure we left with the car of our dreams in real time. More