BMW of Akron

Michelle was not always responsive to my calls. Still waiting for a return call regarding my title, extra key and plates. Still waiting for a return call regarding my title, extra key and plates. More

Very helpful, kind, and honest. Go above and beyond for their customers. If you want a nice car this summer, ask for Tanner. He’s great! Go above and beyond for their customers. If you want a nice car this summer, ask for Tanner. He’s great! More

Pleasant experience with quick transaction. Mario was very helpful and we are enjoying the vehicle purchased! Mario was very helpful and we are enjoying the vehicle purchased! More

Top-notch experience right from the first hello when I called in and scheduled my appointment to meeting the mechanic and getting his full report and explanation called in and scheduled my appointment to meeting the mechanic and getting his full report and explanation More

Service was performed on my car properly, in a timely manner, and the staff was exceptionally courageous. manner, and the staff was exceptionally courageous. More

Always very professional and friendly. Work performed as expected. Loaner really helpful. Happy to go back. Work performed as expected. Loaner really helpful. Happy to go back. More

Easy straightforward negotiation without any games. Made the purchase from Columbus an easy choice! They even picked me up because my ride/wife wasn’t available for a few days to take me to the dealers Made the purchase from Columbus an easy choice! They even picked me up because my ride/wife wasn’t available for a few days to take me to the dealership More

Tanner and BMW of Akron made the purchase process extremely easy and pleasant for us. Thank You! extremely easy and pleasant for us. Thank You! More

We recently purchased a vehicle from BMW of Akron, and the experience was incredibly disappointing. My 18-year-old daughter paid cash for a $12,000 car—this was a huge, exciting milestone for her—and i the experience was incredibly disappointing. My 18-year-old daughter paid cash for a $12,000 car—this was a huge, exciting milestone for her—and instead of feeling supported, she was made to feel like she didn’t matter. We worked with two salespeople, and Michelle, who ultimately handled the deal, was completely unresponsive. Simple questions (like whether the car even had an oil change) were ignored. To make matters worse, we were told to bring a cashier’s check for the wrong amount, causing my daughter to overpay by nearly $200. It was eventually refunded, but it added unnecessary stress to what should have been a special moment. When we arrived, there wasn’t even a finance manager available. The only positive was the sales manager who stepped in and treated us with professionalism. I’m currently shopping for a new vehicle with my lease on my 2024 Lincoln Nautilus ending, and we had planned on buying a BMW. After this experience, we will absolutely be going elsewhere. This should have been a memorable experience for my daughter—instead, it was frustrating and disappointing. More

Everyone we met at BMW Akron was knowledgeable, responsive, friendly, and interested in getting us into the right car. This was our second BMW purchase from them, and both experiences were excellen responsive, friendly, and interested in getting us into the right car. This was our second BMW purchase from them, and both experiences were excellent. More