Michelle Laughman

Mario was an absolute delight! He promptly answered any questions I had. The entire staff was incredibly friendly, making my experience a perfect 10/10. I highly recommend BMW of A He promptly answered any questions I had. The entire staff was incredibly friendly, making my experience a perfect 10/10. I highly recommend BMW of Akron to anyone looking for a great car dealership. More

by kathleen Verified Customer Verified Customer

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Michelle was nice to work with. That said I cant say anything good about the dealership itself or the service department. Will never use them again That said I cant say anything good about the dealership itself or the service department. Will never use them again More

by rhandrews596 Verified Customer Verified Customer

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Were willing to work with me on every step of purchasing my new X5! We went outside of our Company Dealer partner to work with BMW Akron. Smart move! my new X5! We went outside of our Company Dealer partner to work with BMW Akron. Smart move! More

by janb0 Verified Customer Verified Customer

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Buying a new car can be stressful. I had an incredible experience buying a new car with Akron BMW. Michelle Laughlin was so helpful, so kind and really took the time to make sure I p I had an incredible experience buying a new car with Akron BMW. Michelle Laughlin was so helpful, so kind and really took the time to make sure I purchased exactly what I wanted. More

by alkunkle Verified Customer Verified Customer

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Had just the vehicle I was looking for. Sales person was pleasant to work with and paid attention to detail. Sales person was pleasant to work with and paid attention to detail. More

by wecknet67 Verified Customer Verified Customer

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Obtaining the car I wanted was not easy. I started with other dealerships that were not very helpful, but BMW of Akron was immediately responsive and got the exact car I wanted very efficien I started with other dealerships that were not very helpful, but BMW of Akron was immediately responsive and got the exact car I wanted very efficiently. More

by sefeinleib Verified Customer Verified Customer

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My experience at BMW was Excellent! Betty is professional, knowledgeable and kind. I would definitely recommend and/or share my experience with others! Betty is professional, knowledgeable and kind. I would definitely recommend and/or share my experience with others! More

by ALICEMAETERRY Verified Customer Verified Customer

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Jarrod and Michelle have both been wonderful to work with and have done an extraordinary job accommodating us until our SUV is ready for delivery. We are extremely pleased. with and have done an extraordinary job accommodating us until our SUV is ready for delivery. We are extremely pleased. More

by KCASSIDY0 Verified Customer Verified Customer

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Michelle was not always responsive to my calls. Still waiting for a return call regarding my title, extra key and plates. Still waiting for a return call regarding my title, extra key and plates. More

by jlm5310 Verified Customer Verified Customer

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We recently purchased a vehicle from BMW of Akron, and the experience was incredibly disappointing. My 18-year-old daughter paid cash for a $12,000 car—this was a huge, exciting milestone for her—and i the experience was incredibly disappointing. My 18-year-old daughter paid cash for a $12,000 car—this was a huge, exciting milestone for her—and instead of feeling supported, she was made to feel like she didn’t matter. We worked with two salespeople, and Michelle, who ultimately handled the deal, was completely unresponsive. Simple questions (like whether the car even had an oil change) were ignored. To make matters worse, we were told to bring a cashier’s check for the wrong amount, causing my daughter to overpay by nearly $200. It was eventually refunded, but it added unnecessary stress to what should have been a special moment. When we arrived, there wasn’t even a finance manager available. The only positive was the sales manager who stepped in and treated us with professionalism. I’m currently shopping for a new vehicle with my lease on my 2024 Lincoln Nautilus ending, and we had planned on buying a BMW. After this experience, we will absolutely be going elsewhere. This should have been a memorable experience for my daughter—instead, it was frustrating and disappointing. More

by kjb92781 Verified Customer Verified Customer

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