The lease on my wife's Buick was about to expire, we diligently looked at numerous car dealers and brands, but could not find a car anywhere near what my wife was looking for, exterior color, interior color, and just a few amenities. I took my Z4 into BMW of Akron for service a day or so later, and took a 328i home as a loaner car. Turns out, my wife loved driving this car, but a current model was too expensive for her. Michelle told me she would "find" the car my wife was looking for, possibly one coming off lease. Expecting this to possibly take weeks to find the right car, I was totally surprised when Michelle called 5 days later, with just exactly what my wife was looking for, and my wife's very happy! Thanks Michelle, great job! I never doubted you.