BMW of Alexandria

Service is extremely slow. You have to actively seek out help from everybody who works there. You have to actively seek out help from everybody who works there. More

Staff are nice and considerate. Service manager and director were accommodating to my needs and I really appreciated that. Service manager and director were accommodating to my needs and I really appreciated that. More

I’ve had the opportunity to work with a few of the service reps and they’ve all been a great help. From thorough breakdowns of what services consist of to the type of customer service you’d only expec service reps and they’ve all been a great help. From thorough breakdowns of what services consist of to the type of customer service you’d only expect from a dear friend. I highly recommend getting your car and/or services at BMW of Alexandria! More

Excellent ball the way around. This is my 6th vehicle with you! Thanks fir your great service. This is my 6th vehicle with you! Thanks fir your great service. More

They’ve always provided excellent repair service—friendly, knowledgeable, and informative. The new scheduling web site needs work, but drop off and pick up wait times were much smaller than service—friendly, knowledgeable, and informative. The new scheduling web site needs work, but drop off and pick up wait times were much smaller than in the past. Daniel was great at getting my car ready in time to leave for a trip. I’ll be back next time. More

I have been to the service center a few times in the last year. However, this last visit was perhaps the best! Brittany Gunn, a fairly new service representative, was absolutely outstanding! She was the e year. However, this last visit was perhaps the best! Brittany Gunn, a fairly new service representative, was absolutely outstanding! She was the epitome of what a BMW dealership should strive for in their service staff. My car tire blew on 495. I limped over to the dealership without an appointment. Even though there were others with appointments ahead of me, she smiled, offered to help, and quickly processed my 230i for servicing! She gave me an estimate for the work, and said she would do her best to ensure the work was done by the next day. No need for a replacement car! True to her word, the car was done the next day. Again, I have dealt with several service reps. Brittany is exceptional! She was kind, patient, efficient and professional. BMW should turn to her to help others learn her secret sauce so they can be their best. The sad part is, she is so talented, I am afraid that she will move up the ladder quickly and out of the service department! But until then, I will only request her as my service rep - even if I have to wait in a long line to get her help! BMW of Alexandria needs more Brittanys!! One more thing... William, who provided me with a shuttle bus ride, deserves equally high praise for his kindness and professionalism! He is a gem! More

Professional, courteous, prompt and efficient service. They aim to please! They’ve got great hours and get you in and out as soon as possible. They aim to please! They’ve got great hours and get you in and out as soon as possible. More

Good follow-up on calls and worked well with insurance company to get them to pay full cost of repair. Very much appreciated. Provided very friendly service. Liked the evening drop off capability and the company to get them to pay full cost of repair. Very much appreciated. Provided very friendly service. Liked the evening drop off capability and the service department open on weekends. More

Everyone was courteous and was able to get my car back to me on the same day after service. me on the same day after service. More

Excellent, timely service. Rene’ the service coordinator was extremely professional and helpful. Thank you, Jay C Rene’ the service coordinator was extremely professional and helpful. Thank you, Jay C More