BMW of Alexandria

Superior Service and Hospitality I have had a BMW for 10 years now and I can say the reason I do is because of the hospitality I continue to see from not just the brand but the dealer I have had a BMW for 10 years now and I can say the reason I do is because of the hospitality I continue to see from not just the brand but the dealerships, particularly BMW Alexandria. I bought my first BMW from them in 2008 and received great service. Fast forward to today, I go to see Leigh and Dena in the new and updated location to get a new X3 for my family and wow, customer service and assistance beyond expectations. We were asked what we were looking for, Leigh actually found exactly what we wanted and worked with us to get the best deal and provide attention to all our questions. Dena has been my service agent for years now, and she was phenomenal providing insight for the return of our lease and Bruno in finance made it all happen for our particular needs. I mean talk about a team, professionalism and great experience! Thank you BMW Alexandria and all your team members for keeping me a loyal BMW owner. More

Ask for Nabil! Third BMW from this seriously fine dealership. Premium product for a competitive price. But ask for Nabil! He will help you decide which model and fea Third BMW from this seriously fine dealership. Premium product for a competitive price. But ask for Nabil! He will help you decide which model and feature is best for your style of driving. Had one service issue in the past that Bob Hammersley fixed to my satisfaction and beyond my high expectations. I'll be back! More

Awesome Client Advisor. Amazing Service! Osman was very Professional. He made sure we were comfortable with our purchase and we never felt pressured to make a decision. Very knowledgeable and Osman was very Professional. He made sure we were comfortable with our purchase and we never felt pressured to make a decision. Very knowledgeable and understanding. Overall service was great! More

Ask for Lila Branch! Lila made my leasing experience painless. She is smart, conscientious and above all good at her job. She really was a breath of fresh air. I just hope Lila made my leasing experience painless. She is smart, conscientious and above all good at her job. She really was a breath of fresh air. I just hope she is still there when my lease is up to help me the next time!! More

Very professional I asked the four dealerships in my area for their price on a 2018 M240i. BMW of Alexandria gave me the best price. My sales associate is Osman Aberra. I asked the four dealerships in my area for their price on a 2018 M240i. BMW of Alexandria gave me the best price. My sales associate is Osman Aberra. He was totally committed to my satisfaction through the entire process. He carefully explained everything including the ordering process, the production time and delivery process. He apologized to me when BMW NA wouldn’t allow me to order the HK sound system without ordering the premium package. The car arrived a day ahead of schedule. Unfortunately the car was built with the moonroof even though I ordered the car with the “moonroof delete” option (ZDM in BMW code). The sales manger and Osman apologized several times. Osman showed me the ordet sheet, pointing out that the ZDM code was, in fact, in sheet. The sales manger noted he’d notified BMW NA if the issue. The dealership reimbursed my $500 because of this issue. More

The Best Salesman I had in many many years His name is Nasir Basir. He was truly a gentleman with lots and lots of patience. He made sure my mom, my brother, and I felt welcomed and comfortab His name is Nasir Basir. He was truly a gentleman with lots and lots of patience. He made sure my mom, my brother, and I felt welcomed and comfortable and even offered us refreshments while we wait. He met my every need regarding questions I had about the car. He professionalism and caring personality made us feel very comfortable as well as giving us his undivided attention even when we were rumpling on. He shows a lot of patience. I have not experienced that in over 20 years and I have dealt with many dealerships in the past up and down the east coast. He was so easy to talk too when I had questions about the car even off duty hours, which he never complained. He's always responsive and have the answers even if it's not his area of expertise, he provides the answers to my satisfaction. He is truly deserving of 5 Gold Stars from me.+++++ More

WORST SERVICE EXPERIENCE EVER. DO NOT GO HERE Though this dealer seems to great reviews for the sales process, this was the WORST experience I have ever had getting a car serviced. If you have Though this dealer seems to great reviews for the sales process, this was the WORST experience I have ever had getting a car serviced. If you have any other option, do you yourself a favor and avoid this place. Two reasons. 1 ) Attitude and lack of knowledge of "service advisers" 2) Abusive pricing practice This car was purchased at another dealer yet had to get it serviced here. never again. 1) Regarding service advisers, I wont go into much detail here as maybe i caught them on a bad day or got the wrong adviser. But they seem to be more of sales people trying to sell you all the service they can vs suggesting the best service plan for your car. I'd suggest you scrutinize their service recommendations and get a second opinion if you can. Overall the service experience just felt slimy and used car salesman type experience, Never got the feeling they were doing anything other than trying to get the most money possible out of me. 2) The above is sort of subjective and more a general feeling so I'll leave it at that. The ABUSIVE pricing is not subjective . Two examples.of BMW Alexandria Service Dept Pricing.: Oil Change $235 Replace Turn Signal Bulb $220 Just a as reference I called the BMW dealer where I bought the car (dont live there anymore) and asked how much they charge for Oil Change .... $90 ! Though I cant speak to what they charge for other service items, I can only assume any place that charges these inflated prices for the above, likely charges inflated prices for other services.as well. They should be ashamed charging these prices. (p.s. after complaining about their absurd prices they did discount my bill 30% or so. ever with that was still absurdly overpriced) More

Outstanding Car Buying Experience We just purchased a new BMW at BMW of Alexandria - Arlington, and it was the best car buying experience we have ever had. Lila Branch was very knowled We just purchased a new BMW at BMW of Alexandria - Arlington, and it was the best car buying experience we have ever had. Lila Branch was very knowledgeable and employed a no-pressure approach that really made us feel comfortable and confident buying there. The whole team was great to deal with, and I believe they made us an excellent deal that made us drive away feeling good not only about our gorgeous new car, but about excellent package they offered us. We will definitely go back next time we're ready for another new car. Be sure to ask for Lila. She's awesome! More

Best experience ever! BMW of Alexandria has perfected the car buying experience. I was shopping both Audi and BMW, but BMW won me over with their excellent customer service BMW of Alexandria has perfected the car buying experience. I was shopping both Audi and BMW, but BMW won me over with their excellent customer service. It was a stress free process without any sleezy sales tactics. One pet peeve I have is when I know more about a car than the salesman, but Paul was very knowledgeable and friendly and really let the car sell itself. I do have a couple of concerns about the car but I'm confident BMW will take care of me. More

My Car Buying Experience I have to say this was by far the best car buying experience I have ever had. From the moment I inquired online about a new car, to the moment it was I have to say this was by far the best car buying experience I have ever had. From the moment I inquired online about a new car, to the moment it was delivered, the entire process was first class. Lila took care of me through the process of finding the right car for me, and determining that it was probably best to have my car custom built based on my needs. She walked me carefully through the process until we found the right car, and we built it around the exact needs I had expressed in our first conversation. They worked hard to get me a great deal, and the car was delivered on time and exactly as I expected. The process, the customer service, and my car have all exceeded my expectations. It has made me a BMW customer for life. Thank you. More