BMW of Alexandria

Phenomenal Customer Service ! The team at BMW of Alexandria went above and beyond to make our car buying experience stress free and fun! Osman Aberra was fantastic - he and the en The team at BMW of Alexandria went above and beyond to make our car buying experience stress free and fun! Osman Aberra was fantastic - he and the entire team stayed well beyond closing time to make sure we went home with our new car the same night we went to test drive. They were pleasant, funny and incredibly knowledgeable. BMW is a fantastic car and the team at BMW of Alexandria knock it out of the park on customer service - I couldn't be more satisfied with the entire experience! More

Horrible experience!! Below is my experience at this organization. I suggested avoiding!! Hello Tracey, I have to say this has been my worst experience ever with ANY Below is my experience at this organization. I suggested avoiding!! Hello Tracey, I have to say this has been my worst experience ever with ANY BMW dealership. I've owned a BMW since 2011 and have been to 6 or 7 dealerships in 4 states and this experience has been the worst. First, I ask for a loaner car and am told they are on a "first come, first served" basis. So I get to the dealership at 7am sharp to get my car only to be told (by you) that there are no more cars. Second, you gave me a metro card to take the train to work. (I work next to the Tysons Corner metro stop). Third, you call to tell me something about a nail in my car. I call you back and try to get a hold of you...of which you NEVER returned my calls. Fourth, when I finally get a hold of you, I asked when my car would be ready and you mentioned by 5 or 5:30 pm. So I left work at 5:30 to get to the Van Dorn Metro by 6:15. As I tried to exit the metro, it would not let me leave because there wasn't enough $ on the card you gave me!! Fifth, when I get to the dealership, I find out my car hasn't even been looked at!! I wish you could've at least given me a courtesy call to let me know my car wasn't ready. I ended up getting a loaner while I was there and showed up yesterday to get my car. I would have appreciated at the very minimum, a return phone call or at least a heads up that my car wouldn't be ready yet... I will NEVER go back to BMW of Alexandria again... More

Excellent , efficient, proffesional, caring service! I have been a loyal customer of BMW of Alexandria for many years, and I will continue to be because their service is always excellent, efficient , p I have been a loyal customer of BMW of Alexandria for many years, and I will continue to be because their service is always excellent, efficient , professional and customer caring all the time. My car dealer , Paul Blakeman , is "my forever car guy" . He understands my needs, my concerns, and provides me with the best options BMW can offers me. More

Amazing Experience, Would Recommend I had spent days looking for the perfect vehicle for my daughter and I found one here at this BMW dealer. I had been communicating with Hugo via emai I had spent days looking for the perfect vehicle for my daughter and I found one here at this BMW dealer. I had been communicating with Hugo via email and text message for quite some time before we came over to check out the car. Everything was amazing, from the friendly and warm service to the sleek and comforting area. This dealer was the first that I went to in looking for cars and it was amazing. I'm very satisfied with purchasing my vehicle here. More

ithe friendliest and most profesional sales person Loved the experience at this dealership. I have always felt intimidated when buying a car, but Dennis Leber was the best and made it so easy. Honestl Loved the experience at this dealership. I have always felt intimidated when buying a car, but Dennis Leber was the best and made it so easy. Honestly, went only for a test drive, and 90 minutes later I bought the car! Thanks Dennis! More

Great experience! Lila Branch has been the best salesperson that I've ever dealt with, she's knowledgeable, friendly, and really goes the extra mile to help her custome Lila Branch has been the best salesperson that I've ever dealt with, she's knowledgeable, friendly, and really goes the extra mile to help her customers. I'll be back! More

A Consistently Good Experience I started a relationship with this dealership several years ago, when they were located on South Fern St. The overall experience and level of customer I started a relationship with this dealership several years ago, when they were located on South Fern St. The overall experience and level of customer service has consistently been good. Thanks to Rahmi, I recently made a third purchase. More

Great car buying experience Hugo and Michael and Al were all fantastic. They made my buying experience easy,understandable, and enjoyable. I live in Birmingham, flew up and drove Hugo and Michael and Al were all fantastic. They made my buying experience easy,understandable, and enjoyable. I live in Birmingham, flew up and drove the car back! More

Excellent Service I would like to thank everyone at BMW of Alexandria for the wonderful service I received. I would definitely recommend this dealership. Everyone was e I would like to thank everyone at BMW of Alexandria for the wonderful service I received. I would definitely recommend this dealership. Everyone was exceptionally helpful and informative about the car I purchased. More