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BMW of Alexandria

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.3
865 Reviews
Welcome to BMW of Alexandria - Arlington, your premier destination for BMW excellence! Whether you're in the market for a new BMW, a quality used vehicle, genuine BMW parts, or professional vehicle service, our dedicated team of experts is here to meet your every automotive need. As a locally owned business, we pride ourselves on delivering a relaxed and pressure-free buying experience to our valued customers. With a strong presence in the community and exceptional customer satisfaction ratings, we stand out among the competition. Come and visit BMW of Alexandria - Arlington, your trusted neighborhood dealership, for top-notch products and unparalleled services. We eagerly await the opportunity to serve you!
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499 South Pickett Street

Alexandria, VA

22304

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Showing 865 reviews

June 01, 2025

The service at BMW Alexandria was perfect. I dropped my car off for an oil change and the staff made it an effortless process. More

by madelynrbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fritz Liebig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

BMW of Alexandria responded

Thank you for the kind words! We're glad to hear your visit was seamless and appreciate you trusting us with your vehicle. Look forward to seeing you next time!

June 01, 2025

I had a great buying experience with BMW Anexandria professional and easy to work with on the sales side. However, the service side consistently falls short. This Saturday, I scheduled a 9 AM drop-o More

by raymond.welsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Krishma Fahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

BMW of Alexandria responded

Thank you for sharing your feedback. It’s disappointing to hear about your recent service visit, especially after a positive sales experience. While it’s never the experience we aim for, your concerns are important to us. Please feel free to reach out to our Care Team at careteam@bmwofalexandria.com so we can review this further and work toward a resolution. We appreciate you bringing this to our attention.

May 31, 2025

I have been a loyal customer of BMW of Alexandria for years, and my experience has been nothing short of exceptional. More

by blord2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxim Reznichenko
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Jun 05, 2025 -

BMW of Alexandria responded

Thank you for being a loyal customer of BMW of Alexandria. We truly appreciate your continued trust and support!

May 31, 2025

They have done a great job taking care of what I needed, even on an urgent basis. More

by GriffinSpace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ina Pacheco
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Jun 05, 2025 -

BMW of Alexandria responded

Thank you for the kind feedback — glad to hear our team was able to assist you promptly when it mattered most. We appreciate you choosing us and look forward to seeing you again!

May 31, 2025

Service department is next level amazing! The entire staff is incredibly friendly, explains everything thoroughly and is constantly communicating with you on the details of your car. More

by anthonyjhe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxim reznichenko
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Jun 05, 2025 -

BMW of Alexandria responded

We’re thrilled to hear you had such a positive experience with our service department! Thank you for sharing your kind words about the team’s friendliness and communication.

May 31, 2025

Service is extremely slow. You have to actively seek out help from everybody who works there. More

by Lina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max
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Jun 05, 2025 -

BMW of Alexandria responded

Thank you for sharing your feedback. We're sorry to hear your experience didn’t meet expectations. If you'd be willing, please reach out to our care team at careteam@bmwofalexandria.com so we can learn more and address your concerns directly.

May 31, 2025

Not impressed with the customer service at my last visit; seemed to be tension between employees More

by lmiller2488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcello Minor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

BMW of Alexandria responded

Thank you for sharing your feedback. We strive to provide a positive environment and excellent service, and we regret that your recent visit did not meet those expectations. If you’d like to discuss your experience further, please feel free to reach out to our team via email at careteam@bmwofalexandria.com so we can assist you directly.

May 31, 2025

The service is becoming better. I appreciate seeing the subtle changes and the focus on better customer service on the front end. Please continue. More

by Queeneelove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donta Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

BMW of Alexandria responded

Thank you for noticing the improvements! We truly appreciate your feedback and your encouragement to keep focusing on excellent customer service. We look forward to continuing to provide you with an even better experience.

May 30, 2025

Excellent ball the way around. This is my 6th vehicle with you! Thanks fir your great service. More

by stephentrippe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donta Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Hartje
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fritz Liebig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcello Minor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Lindeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anisha Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aido Niri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

BMW of Alexandria responded

Thank you for your continued loyalty and kind words! It’s an honor to have helped with your sixth vehicle. We appreciate your trust and look forward to serving you for many more years to come!

May 30, 2025

I’ve had the opportunity to work with a few of the service reps and they’ve all been a great help. From thorough breakdowns of what services consist of to the type of customer service you’d only expec More

by Metro North
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eppes, Romanov, Pacheco
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Jun 05, 2025 -

BMW of Alexandria responded

Thank you for the positive feedback! We're glad to hear our service team has been helpful and attentive throughout your visits. We appreciate your recommendation and look forward to continuing to provide that friendly, thorough care for your vehicle.

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