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BMW of Alexandria

Alexandria, VA

4.3
938 Reviews
Welcome to BMW of Alexandria - Arlington, your premier destination for BMW excellence! Whether you're in the market for a new BMW, a quality used vehicle, genuine BMW parts, or professional vehicle service, our dedicated team of experts is here to meet your every automotive need. As a locally owned business, we pride ourselves on delivering a relaxed and pressure-free buying experience to our valued customers. With a strong presence in the community and exceptional customer satisfaction ratings, we stand out among the competition. Come and visit BMW of Alexandria - Arlington, your trusted neighborhood dealership, for top-notch products and unparalleled services. We eagerly await the opportunity to serve you!
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499 South Pickett Street

Alexandria, VA

22304

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Showing 938 reviews

November 16, 2011

This dealership charged me additional $400 in titles fee AFTER THE FINAL PRICE WAS AGREED IN WRITTING. Was able to get through general manager Greg Pugh ( which was really nice of him to find time for me ) More

by Aleksejus72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tu Huynh, Omar
Nov 21, 2011 -

BMW of Alexandria responded

Alek, Thank you for your comments on Dealer Rater. It is important to communicate effectivley as well as properly manage expectations. Your concerns are important to me but in the interest of fairness, your accusations are without merit. The vehicle you purchased was a 2004 model with in excess of 85,000 miles on it. This vehicle had the typical wear and tear that would be consistant with a 7 year old vehicle with this mileage and there was no attempt to misrepresent the condition. The far more serious matter that concerns me is your accusation of changing the price after the final price was agreed to. This vehicle was sold to you at the agreed upon price. You were initially going to pay with a cashier's check and handle the payment of your Illinois taxes and tags yourself. When you opted to finance this vehicle, we are required to collect the tax and tag fees as well as record the lien on the title. This is a usual and customary practice. The "$400 addition" you are refering to is the expenses to apply and secure your Illinois license plates. We disclosed this to you in an email before you visited the dealership. We collected this fee from you and refunded the unsued portion ($163.73) on October 31st - 2 weeks BEFORE you submitted this posting. I appreiciate that you have a personal opinion on this matter and regret that you chose not to speak with me about this. Best regards, Paul Balkeman

October 28, 2011

Good experience the salesman did a great job. We were disappointed in the trade in price offer on our 2004 Acura TL. Much lower than Kelly or Edmunds trade in Value, Carmax had our car with 20,000 more More

by goellera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Blackman
October 11, 2011

Paul hustled to show us 5 cars after we walked in, although he already had customers. He made everything quick and efficient. He was a good negotiator but gave us a good deal. More

by gattlawyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Blakeman
October 09, 2011

Paul was great and incredibly helpful. I actually purchased the vehicle while I was still overseas and Paul took care of all the paperwork which involved Fedexing documents back and forth. Before tha More

by BMW_sg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Blakeman
September 29, 2011

We walked in not sure what we wanted but Paul took the time to walk us through our options. We were able to negotiate a nice deal on a barely used 2009 135i. Overall the experience with Paul during the More

by jay.hamilton1974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
September 21, 2011

I came to BMW of Alexandria "just looking" and ended up walking out with a brand new 3 series thanks to the service I received from Paul and his team. The negotiations required some back and forth More

by new3seriesdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Blakeman
September 19, 2011

It was a joy dealing with Paul Blakeman as my sales associate. Having purchased a pre-owned car for the first time, I was a bit paranoid about the whole experience and had too many questions and reques More

by vivekb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Blakeman
September 11, 2011

Everyone that I dealt with at BMW Alexandria was very helpful and friendly especially Paul Blakeman. With his experince and product knowledge, you just couldn't ask for a better salesman. Kudos to Paul a More

by taotaoguahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Blakeman
September 09, 2011

In a nutshell, I am so glad I traveled more than 50 miles to meet Paul Blakeman for the purchase of my car, one I had identified on the Dealer's website. Without reservation I recommend him as "Your Car Guy More

by LPopowsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Blakeman
September 06, 2011

Paul Blakeman of BMW of Alexandria quickly distinguished himself as an energetic, knowledgeable, and true professional. He created a very comfortable setting throughout the process of determining my needs, More

by guzman96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Blakeman
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