BMW of Alexandria - Service Center

I wish I would have the option to don’t award any review stars. This was by far one the worse experiences ever. Here are the true facts: - I have a BMW M3 2022 with carbon fiber skirts on the side (no lo stars. This was by far one the worse experiences ever. Here are the true facts: - I have a BMW M3 2022 with carbon fiber skirts on the side (no lower kit) so the car is sitting at 7” to 8” from the ground. - I set up an appointment for a scheduled oil/filter change and we’re told by the service representative that it would take up to 3 hours top for everything to be done.. therefore I went ahead and set the appointment from a weekday to Saturday so it can be done without any work schedule conflicts. - I arrived at 0930 as scheduled, the representative took the keys and drove the car to the back. - Around 12:15, I received a call from the services representative telling me that the Services manager instructed him to tell me that the mechanics refused to do the services since they cannot lift the car because the side skirts spoilers are on the way, and they do not have the proper equipment to lift the vehicle. - Not only I waisted 2:15 of my precious weekend waiting for the services to be done, but this people have the tremendous audacity to tell me that the services will take 3 hours to be done, when in reality the did not touch the car or were concerned about it for a period of 2 hours and 15 minutes. - While speaking with the Dealership General manager, he chooses to tell the customers that he doesn’t have the facts about why the mechanics are not willing to do the services, but that he believes that they are refusing to do the services due to their fear of damaging the side skirts. Further, he supports their mechanics assessment of reaching out to BMW of Fairfax and have them do the services since they are all under the impression that they have the proper equipment to complete the services and the right tools to do it. - BMW of Sterling has done the previous oil changes for this car without any issues and with the side skirts on. Their service rep has already assured me that they will take care of my car even with the side skirts mounted. - took the car a subject matter expert on carbon fiber skirts and spoilers and he even said “your car doesn’t even have a prop kit mounted and it can be put on a lift!” To say that it cannot be lifted it is strange. - hours after leaving the dealership, I received a call from the dealership telling me that they are still a bit behind doing other people’s services and that they will soon complete mine… which makes me believe that the right hand it in not communicating with the left! Upon explaining my situation to this maintenance tech, he notified me that his department director will contact me at a later day to get more details about what took place. Bottom line is this: why a dealership is telling customers that it will take them 3 hours to perform an oil and filter change, when in reality takes one hour and 30 mins tops? Why a dealership makes a customer wait two hours and 15 mins to tell a customer we cannot get anything done with your car? - lessons learned: I will never set foot on this dealership again… Period! More

Consistently disappointing experience using BMW of Alexandria and BMW of Fairfax, despite having bought a brand new car from them. Luxury pricing but without luxury service. Don't answer the phone, wo Alexandria and BMW of Fairfax, despite having bought a brand new car from them. Luxury pricing but without luxury service. Don't answer the phone, wont offer a loaner, won't bother to keep orderly records of what service they promised and who spoke to the insurance company. Cheap about the service contract being a few weeks overdue so they wont provide the service they agreed to when I bought the car. Honestly, I am in the market to upgrade to a larger car and even though I love my BMWX3 as a vehicle, I will not buy another BMW based on my consistently frustrating experience trying to get some help from these dealerships. I'm going to try another luxury SUV instead and hope that the accompanying service is better. More