BMW of Alexandria - Service Center

Very helpful and welcoming staff, always a timely resolution. Great service all over, thank you Marcel for taking such a good care of us. resolution. Great service all over, thank you Marcel for taking such a good care of us. More

Inconsistent service department. Was called saying car was ready. When I arrived was told it wasn't. Unacceptable. Was called saying car was ready. When I arrived was told it wasn't. Unacceptable. More

With an oil change and a break flush for servicing, it wasn’t a bad day to spend a Saturday morning. wasn’t a bad day to spend a Saturday morning. More

Excellent check in and great communications about my vehicle. Thanks to the staff, great service vehicle. Thanks to the staff, great service More

Excellent service. Appreciate Marcel’s attentiveness & answering all my questions! He knows BMW’s & it was great to have him as my service advisor. Alexandria BMW takes Appreciate Marcel’s attentiveness & answering all my questions! He knows BMW’s & it was great to have him as my service advisor. Alexandria BMW takes care of its customers! Nice work team & keep up the super service! More

They originally told me my car would be ready by 4 pm because I said I had an 5:45 appointment I needed to make. My car wasn’t ready until almost 5:30. In addition when I got my car it had a large brown because I said I had an 5:45 appointment I needed to make. My car wasn’t ready until almost 5:30. In addition when I got my car it had a large brown dirt stain on the side that wasn’t there before. There is some damage to the car. They don’t treat your car as if it was their own car. More

Busy service section, but very professional, courteous, and accommodating. Fritz and Jason did a great job keeping me informed. and accommodating. Fritz and Jason did a great job keeping me informed. More

Responsive, made themselves available same day while other dealerships pushed me off, worked hard to have my repairs covered under warranty. Listened to my concerns about timeline and got the job done a other dealerships pushed me off, worked hard to have my repairs covered under warranty. Listened to my concerns about timeline and got the job done ahead of schedule. Caught issue with car during inspection and took care of it with minimal out of pocket cost for me. More

Steve and Bella are excellent and ensured the appropriate warranty was applied to my service. warranty was applied to my service. More

Max was AMAZING. This is my first BMW and first service and Max provided EXCELLENT CUSTOMER SERVICE. He counseled me on the importance of bringing my Z4 in on time fo This is my first BMW and first service and Max provided EXCELLENT CUSTOMER SERVICE. He counseled me on the importance of bringing my Z4 in on time for oil changes and the consequences to the engine if I don’t. He kept me updated on the status of my car and because of Max I felt even more excited about the BMW experience. More