BMW of Alexandria - Service Center

A competent professional organization. They do quality work. I’ve been happy with their service since I bought my car in 2017 They do quality work. I’ve been happy with their service since I bought my car in 2017 More

When an appointment is made for an oil change, the wait should not be more than 1.5 hrs. 4-5 hours is not acceptable and defeats the purpose of making an appointment. If the dealership is not competent to should not be more than 1.5 hrs. 4-5 hours is not acceptable and defeats the purpose of making an appointment. If the dealership is not competent to complete an oil change in that time. Do not offer appointments to customers and washer their time by waiting for 4-5 hours. No oil change should take that long. More

The service I received from BMW of Alexandria far exceeded my expectations. From start to finish, everyone was professional, courteous, and friendly. My service advisor, Fritz, went above and beyond exceeded my expectations. From start to finish, everyone was professional, courteous, and friendly. My service advisor, Fritz, went above and beyond to assist me and worked tirelessly to resolve my issue. I truly appreciate the time and care they took to address my concerns. Without a doubt, they have earned my trust and will be my go-to service provider for all my vehicle needs. More

Good customer service. Good with providing you with service timing and update. Loaner dept. is also good. Good with providing you with service timing and update. Loaner dept. is also good. More

Excellent service. If you had at least 2 or 3 Maxim, you had nothing to worry. If you had at least 2 or 3 Maxim, you had nothing to worry. More

Max was terrific. Got me the service I needed and even needing new rear tires we scheduled a future appointment. Thank you! Got me the service I needed and even needing new rear tires we scheduled a future appointment. Thank you! More

Technical inspection was very thorough and the needed work was done with care of details. The staff were very polite and helpful. work was done with care of details. The staff were very polite and helpful. More

Entire car service experience was amazing; from drop off, provided loaner, in between updates/communication/ confirmations to pick up. Huge thanks to Bulent, Ina, Kathleen, Steve and cashier crew. Whole team provided loaner, in between updates/communication/ confirmations to pick up. Huge thanks to Bulent, Ina, Kathleen, Steve and cashier crew. Whole team are super kind, caring and professional!!! More

Mike Smith was exceptional! He's very thorough and took the time to explain, and go over the services needed, cost associated with those and what would be covered. It was our fi He's very thorough and took the time to explain, and go over the services needed, cost associated with those and what would be covered. It was our first time at this location as we just moved to the area and we were very pleased with the customer service. More

The service department was amazing, Bella Diaz is a rock star!!!! She provided top notch customer service and made sure I was always updated on the status of my car. star!!!! She provided top notch customer service and made sure I was always updated on the status of my car. More