BMW of Alexandria - Service Center

We purchased our car in January 2017 with the cilijet coating (LOVE IT) but I have tried, unsuccessfully, for 2 months to schedule the reapplication after 5 years that’s part of our contract. I have ema coating (LOVE IT) but I have tried, unsuccessfully, for 2 months to schedule the reapplication after 5 years that’s part of our contract. I have emailed them repeatedly, including the General Manager, and no reply. Great car, but there’s simply no service. I can’t answer most of the survey questions for the rating since I can’t get the service scheduled! More

Oil change cost $1000 I was speechless when after my oil changed I got bill $978.78 charge me $660 on labor for changing spark plugs on my practically new car 105$ for shop supplies after all this was a dis changed I got bill $978.78 charge me $660 on labor for changing spark plugs on my practically new car 105$ for shop supplies after all this was a disastrous visit to this shop.... the service manager was rude and couldn’t even account for all the charges and just kept saying is just standard prices for bmw .. More

The service department lied to our faces after making us wait more than 24 hours for an OIL CHANGE. Jeff Fritz told us that although we made an appointment for an oil change, that the appointment was to sp wait more than 24 hours for an OIL CHANGE. Jeff Fritz told us that although we made an appointment for an oil change, that the appointment was to speak with a service representative—not for an oil change? Even though the website clearly states the appointments are for next day service. To get our car back we had to physically go into the service department and demand they actually do the work. Unbelievable. We still do not have our car back. Do not go to this dealership for service! More

I brought my 2 month old 2020 M4 to the dealership to have the two right wheels replaced and alignment done. I wasnt going to file a claim at first with my insurance because I had the warranty on the whe have the two right wheels replaced and alignment done. I wasnt going to file a claim at first with my insurance because I had the warranty on the wheels and tires and the service department made a quote for me for about $2100 to replace two control arms. At this point I called my insurance company and they came in and audited their assesment of work and the service department overcharged me by about $800. After that they then charge me for 2 alignments on the car which were 350 a piece and then when I got my car back they didnt even vacuum or clean the car and also didnt have the plastic covers on the seat or the floor. On top of that, they forgot to put my hubcap back on one of the wheels that wasnt even replaced. I asked my rep if he would do the 2nd alignment for free since I just spent almost $90k on a car and they overcharge me for the service ansd they would not do anything for free. AWFUL SERVICE AND WILL NEVER TAKE MY CAR BACK TO THIS DEALERSHIP FOR SERVICE!!! More

Do Not Take Your Vehicle for Service Here!! I own a 2013 BMW M3 and I took my vehicle in for a routine break flush and everything quickly went downhill from there. My car began going into emerge I own a 2013 BMW M3 and I took my vehicle in for a routine break flush and everything quickly went downhill from there. My car began going into emergency mode (limp mode) and after 4 visits to the dealership they could not find the cause of the issue and explained everything was working well in my car . On my 5th visit, noting there was still an issue, they found that they had OVERFILLED THE BREAK FLUID and it was causing an error on the brake booster sensor. They said they were going to repair it and, a couple days later, I receive a call from them explaining my ENGINE SEIZED. After some back and forth BMW of NA replaced my engine, assuming responsibility since it was their techs servicing my vehicle. Sounds like a good turn of events but the day I pick up my car MY HEADLIGHT ON THE PASSENGER SIDE IS FULL OF MOISTURE AND INOPERABLE. When I talk to the manager about it the issue he said they already replaced my engine (as if it was my fault) and they WOULD NOT DO ANYTHING ELSE FOR ME. Mike Hook was extremely disrespectful and I can't imagine how someone like him would be in a position of managing people after seeing how he treats a customer. If you value your vehicle, DO NOT BRING IT HERE. Unfortunately, this experience makes me rethink buying another BMW in the future. More

Incredibly bad-- Dishonest Service I took my car into this dealership because a rock was stuck in my car. I was worried it would damage my tire and so I had it towed into this dealersh I took my car into this dealership because a rock was stuck in my car. I was worried it would damage my tire and so I had it towed into this dealership. They did not have the "right type" of person there that day, so I had to leave my car and they gave me a loaner car, which I had for two days but it sat in my garage (we are in lock down in COVID) except for me taking my son to play tennis one day. When I returned the car, it was in the exact same condition as when I picked it up, except there was dust from the tennis court from my son's shoes on one of the back seat floor mats and where his feet touched the back of the seat. It was light dust-- VERY easy to wipe off and had I seen it I could have wiped it down. I turned it in no issues, and while there was nothing wrong with my car, I happily paid the $220 diagnostic fee to make sure there were no other issues. The next day I received an additional $250 "CLEANING" fee for the dust on the floor mat. I called the dealership-- of course could not get anyone one the phone who could assist and then finally spoke with a manager at one point who literally argued with me about their cleaning policies. Given COVID-- I would fully expect that all cars are at LEAST wiped down and vacuumed. It makes NO sense that you would charge someone $250 for dust in the back passenger seat of a loaner car that I would expect you to clean especially during these times. The guy proceeded to tell/yell at me "I'm trying to help you, but you don't understand that we don't vacuum!" It got to the point that my husband has literally never seen me flustered on the phone like that and someone yelling at me and took over the phone call. This was a pretty unbelievable experience-- definitely do not recommend this group. More

BMW of Alexandria Horrible Service from Mr. Eun Shin BMW of Alexandria Horrible Service from Service Advisor Mr. Eun Shin. Eun was the worst BMW representative I've ever met. Customer service is the last BMW of Alexandria Horrible Service from Service Advisor Mr. Eun Shin. Eun was the worst BMW representative I've ever met. Customer service is the last place he should work. More