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105 Reviews of BMW of Alexandria - Service Center
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February 04, 2014
I have 2008 BMW 328xi that was bought certified pre-owned with 53,000 miles on it now. Owning a BMW has been aggravating experience. It has had a lot of gaskets leaking and as I discovered after two of them with 53,000 miles on it now. Owning a BMW has been aggravating experience. It has had a lot of gaskets leaking and as I discovered after two of them broke after I hit potholes (very common in VA) the fenders are plastic. The service manager did work with me for the first fender and was willing to replace it after contacting BMW at no charge but when the other side broke I decided this was no longer the car for me. The gaskets were still a concern of mine but I think this is more a function of the car than the dealership and don't want to penalize them for that. If you are looking for cost efficient reliable car BMW is not the car for you. If you want a car that is fun drive and don't mind some costly repairs or maintenance then this is definitely the car for you. Fun to drive, expensive to own (should be their new slogan). I did revised my scores and this write up to more accurately reflect my experience of service. More
by psutide
Employees Worked With
Can't remember
Helpful January 15, 2014
Had a good purchase experience with car guy Paul, fair price, nice car and outstanding customer service. He made price negotiation much easier and efficiently, I am comfortable with this purchase. price, nice car and outstanding customer service. He made price negotiation much easier and efficiently, I am comfortable with this purchase. More
by unikang
Employees Worked With
Paul
December 11, 2013
It was a friday night at 6pm I bought my car in with three different sensors on,I was in a panic cause I needed to get back home to NJ, Well Maryam had my car done by 1130am On a Saturday,of all days sh three different sensors on,I was in a panic cause I needed to get back home to NJ, Well Maryam had my car done by 1130am On a Saturday,of all days she made it happen. For this I will always be a customer with them.Since I travel between nj and dc so often its nice to know I can get great service in both states. I just wanted to inform someone that Maryam really went over and beyond. And she got me a loaner car too... Thank you.. More
by amanda.breen.94
Employees Worked With
Maryam Jaghori -
July 09, 2013
Their Service department is the worst. If you need an oil change, break pads or wiper replacement go there. If you need anything more that like an alignment or something a bit more complicated ..Good lu oil change, break pads or wiper replacement go there. If you need anything more that like an alignment or something a bit more complicated ..Good luck, my advice is to stay away. For example, they recommended 2alignment within two moths or less the 2000 miles apart from each other. This bad alignment caused the front tires to get damage irregularly. Their assessment was that it was a regular wear??? in 2K miles the tires go from being good to that bad after their bad alignment. Thankfully they found something in one of them that was paid by the tire warranty. However I had to pay for one tire that was damage by their bad alignment. I ask for an explanation of what happened, as of right now, I am still waiting. After many talks to their service person and service manager, I was promese to be reimbursed for the cost of one alignment ( Eventually I had to talk to the general manager to get the money back). The reason given by the service manager for not paying the promise amount was: "oh, I think it got to my desk but I might have never seen it". I got the service engine light on after driving my new X5 for about 15K miles, to make the story short, it took them at least 3 tries (3 visits) to get it fixed right. At about 20K miles I told them about a problem that car starting having when changing gears, I made a wide turn or stopping. As of today they could not find a problem with the car. When it got rally bad that it was doing it every time it shifts gears and eventually (might have) damage the transmission (the car would not move or go into reverse) the service manager decided not to rely on their electronic machinery and decided to take a drive with me. His assessment during the drive was that it was caused by a bad linkage box, I left the car there, a week later after I called a few times, because they could not find my car in the system, I was finally informed that they had to change the transmission. After, I got the car back, with the new transmission the problem that I took the car in for, was still there. I took the car back and they told me that I had to drive it for a few days and that it would go away (this was their actual answer), I made them note that I this was the same problem I had months before they changed the transmission. However, me still believing in their expertise, I followed their advice, as you might expect, afer about 4 days the problem did not go away. I took the car back, I ask if someone would take a drive with me so that they would experience the problem, however, they said that no one was available to do that but that the service manager was going to drive it home to check it. two days later, after they did their "thing" , their assessment was : There is nothing wrong, and the problem you experience when you stop and when the car changes gears as you keep driving it and that would go away. I thought the service manager assessment was that it was a bad linkage box. As of today, I about 1500 miles away from the warranty being over, still driving it, hoping that magically this problem will go away. It is really scary when I make a wide turn, the car shakes badly, when I stop the car has problems going into the lower gear, when I start driving the car has problems shifting from the lowest gear to the highest (and getting worse) and sometimes all the windows and hatch opens by themselves. By the way, if you are lucky enough to get a defective car like this and follow their advice to keep driving it till the problem goes away, don't expect that BMWUSA will help you out. BMWUSA rely on their assessment, therefore, they said " you have to wait till the problem goes away". Any person would expect the selling dealer to at least look out for their clients as any store would do. I made the mistake of relying on their ill advise, DO NOT MAKE THE SAME MISTAKE I DID. Now, I have to get rid of this car to avoid any further losses, BMW of alexandria did not help or take any resposability. If you got a good car from BMW of Alexandria so that you only had to do oil changes, replace brake pads and regular checks, you are very lucky. If you are sold a defective car as in mi case, you are on your own and don't expect to get any help, advice or get any more complicated car problems fixed at BMW of Alexandria. Overall advice: STAY AWAY from this dealer!! More
by marvinjaimeVas
Employees Worked With
GM, Sales persons, Service persons, Finacial advisor
September 14, 2012
This Service department is big scam. All you BMW owners if you do take your care over there make sure the service is done. Because they tell you something else and works is done incomplete and they are wai if you do take your care over there make sure the service is done. Because they tell you something else and works is done incomplete and they are waiting for you car to break down so they can make money on it I guess. I rather take my car to Sterlng or Fairfax. More
by gold.gym
Employees Worked With
Suhaylah Adebo
April 30, 2012
If the rating above could be LESS THAN ONE STAR, I would have put it in the NEGATIVE STARS Honesty and integrity - went out the window when I was told that my car was backed into a trash can. However, I have put it in the NEGATIVE STARS Honesty and integrity - went out the window when I was told that my car was backed into a trash can. However, I wasn't told what else it had sideswiped into but I could clearly put the pieces together. It was I who had to keep up with the dealership and call after not hearing from them after the first few days. Then after that, I had to keep calling to speak to (let's call him) Mr. X (a manager) because everyone else I either spoke to and when called back I received their voicemail. In the beginning of this event he was calm and willing to be helpful but after I received my car back and called him on the status of the phantom footprints being placed back on my trunk, at first he became very rude with me on the phone, I then explained to him that I sent the email with the pictures and warranty to (let's call him) Mr. Y(a service manager). So then he stated he hasn't talked to him since the Friday I told him and he said he would get back to me......funny no phone calls from him. More off - if you tell a customer that you will call them back, I would feel it to be in my duty to make that phone call myself and call them back. Even after trying to do right on a mishap caused on their behalf, after dealing with the extra nonsense and rudeness afterwards because I would like my car the way it was is unacceptable. I did get a loaner after everything was said and done (meaning my car was damaged so it was a no brainer) however, it was truly a CRAPPY car. I was asked how can it be crappy and it is a 2012. Well for ONE, my car is a 535xi and that was a 528i. TWO, the car was a lot smaller in the inside my knees were in the steering wheel and not by my choice, and my two babies were in the back in separate car seats holding hands (that's how close they were together.) THREE, the trunk was super-small and I had a hard time putting in and taking out my double stroller and I had no room for groceries after all that was said and done. I had asked for a copy of the paperwork that I had signed that day and I was told that it could not be done and they would get back to me. That was on or about March 31, 2012 and today is April 19, 2012 and I have not received any copies of the paperwork or a real answer yet. Another issue that arose, when my trunk was replaced my car had the phantom footprint on it which was paid for at the time of original purchase. Stickers are all through my car and on the trunk piece you removed, yet, I was doubted for having it and when first brought up to the attention, no one knew what I was talking about. I then forwarded a copy of my contract/warranty and the pictures of it showing it was in different places on my car so they could stop telling me that I did not have it at all. That brought about multiple phone calls from me and no response from them. The final straw was when I finally called back and was rudely spoken to by Mr. X himself. That was the drop-dead final point to not dealing with them on this issue anymore. So I turn elsewhere in order to find out how to get it replaced. I then make phone contact with the original place of purchase and explained to them my situation of how my car was crashed while in the dealership by an employee when it came in for serviced, and then are taking care of getting a replacement sticker from the manufacturer sent so they can place it correctly on my car. I will no longer recommend BMW of Alexandria to any family member, close friend or a stranger in the street passing by. However, if I am in passing and ever overhear a conversation I will stop and I will forever tell my story of my experiences that I have had there. This was not my first bad experience there...BUT IT WILL BE MY LAST!!!!! If I did not love my car itself then I would have already traded it in for a no name car. More
by lizroe
Employees Worked With
Dvan, Bob, Mr Ogun
June 08, 2011
I took both my 740IL and 328i for service here. Service done in time, and Scott was very helpful. I bought the 328i in Certified Pre-owned from here and am very happy with it. Driving it for 1.5 years so done in time, and Scott was very helpful. I bought the 328i in Certified Pre-owned from here and am very happy with it. Driving it for 1.5 years so far. More
by mkutlug
Employees Worked With
Rami, Scott
May 14, 2011
I had a flat tire on my 330 ci on the beltway late Friday night. I made it to Alexandria but it was obvious the tire was gone and I would likely need a new rim as well. I usually use BMW-Sterling but b/c I night. I made it to Alexandria but it was obvious the tire was gone and I would likely need a new rim as well. I usually use BMW-Sterling but b/c I was in Alexandria - I called the Service Department at BMW-Alexandria. At 8:30, I left a message as instructed with my phone number. No one returned my call. I called again at 1:00 p.m. and the receptionist connected me with the Servcie Department - it rant over 30 times - (I could hear her reconnecting me each time the alloted unanswered rings were up). Still - no answer. I called back and asked the main receptionist why no one would answer the phone in the Service Department or call me back. She said they were all with customers. really?? Since 8:30 in the morning? Again - I left my name and phone number. It's now 3:30. No call back. I called BMW-Fairfax and spoke with someone in the Service Department right away. I got very helpful information on what to do and she scheduled me for an appointment for Monday. BMW-Fairfax is great. BMW-Sterling also great. BMW-Alexandria - I will never bother you again. More
by drost
Employees Worked With
main receptionist at BMW-Alexandria
January 25, 2011
I can't say enough good things about my experience working with my service advisor, Scott Oliver. I have a 2002 X5 with almost 100000 miles, so I, unfortunately, have to get service on a regular basi working with my service advisor, Scott Oliver. I have a 2002 X5 with almost 100000 miles, so I, unfortunately, have to get service on a regular basis. But, thanks to Scott, it's actually not a bad experience. He is responsive and honest. When I have a problem, he always returns my calls immediately. He'll always give me a fair assesment of the problem and then he will tell me whether or not it is imperative I get it fixed, or if I can wait a few months to help budget. I feel lucky to have a service advisor whom I feel is on my side, looking out for me. I recommend Scott to all my friends with BMWs. More
by jab2
Employees Worked With
Scott Oliver
December 16, 2010
I am extremely impressed by the professional demeanor and knowledgeable that Danika displayed while helping me with my X5 routine maintaince. I used to go to thier old building in Arlington. but in the las knowledgeable that Danika displayed while helping me with my X5 routine maintaince. I used to go to thier old building in Arlington. but in the last couple months they have moved into this new beautiful building that has a very modernized and state of the art service department with flat screens mounted to the walls a fabulous coffee machine, and very professional employees added to their team. I guarantee you will get the true BMW experience in this place. More
by bbcoldoutside
Employees Worked With
danika
