BMW of Allentown - Service Center

As usual, Ethan's attention to customer needs are top tier! Never hesitates to go above and beyond. tier! Never hesitates to go above and beyond. More

as the getor with heater would say ur the best making you feel at home attentive they take pride in service and in mini wow feel at home attentive they take pride in service and in mini wow More

I am respectfully treated as a customer. The work gets done correctly the first time and my car run fantastic. Btw its not a brand new car. Its a 2015 model with 85k miles on it. They advise The work gets done correctly the first time and my car run fantastic. Btw its not a brand new car. Its a 2015 model with 85k miles on it. They advise me on what is needed and what can wait in terms of service. Ethan was my service advisor and he is a great asset to that dealership with over 24 years tenure there. This is a dealership that cares. More

Lisa did an awesome job understanding my concerns. I love the fact that she is constantly texting me with updates or changes. Great job Lisa!!! I love the fact that she is constantly texting me with updates or changes. Great job Lisa!!! More

Ethan is a top notch professional, and a true asset to the BMW community, highly recommended the BMW community, highly recommended More

Exellent service,very professional crew. Recommended for everybody. Evrything was done on time and very friendly people. Recommended for everybody. Evrything was done on time and very friendly people. More

Daniels was efficient and clear about what needed work and what the options and costs would be. Highly recommended! and what the options and costs would be. Highly recommended! More

Was just there for two recalls. Service was okay nothing special. Took almost two days to diagnose the car and then another week for the part to come in and complete car. Communi Service was okay nothing special. Took almost two days to diagnose the car and then another week for the part to come in and complete car. Communication throughout the time could have been more timely, but they're busy so whatever. The main issue was the suggested cost to replace an air filter. I declined since they wanted $196.89 to replace it. The MSRP on the part is $72.06 so $124.83 for 15 minutes of labor if that, are they crazy. That equates to almost $500 an hour for labor. We all know dealers are more expensive but this is crazy. Obviously, their general labor rate is not that high, but they must be padding labor time on some customer pay items. When I got home with the car, I checked the air filter, and it's okay, it took 15 minutes. Would have been less but one of the filter housing clips wanted to be a pain. Consumers, please educate yourselves on the true cost of things. Just because it's a BMW doesn't require you to pay crazy dealer prices on some items. More

Reps were courteous and attentive. Little bit longer wait to talk to service rep as well as for the courtesy driver to take me to my place of employment. Service report well detailed a Little bit longer wait to talk to service rep as well as for the courtesy driver to take me to my place of employment. Service report well detailed and video of inspect a good idea that maybe more the norm for dealerships than I’m use to. Check out was smooth although did not wash my car as expected. But the driver noted this to me as I was taking the car and asked if I wanted it washed which he did and had to wait a little longer but appreciate his observation and effort to correct More