BMW of Allentown - Service Center

Great Service of BOTH Car & Driver With Todd Simpson Daniels BMW Service is excellent. Todd Simpson is a very considerate person who actually LISTENS to concerns and does his utmost to satisfy the cus Daniels BMW Service is excellent. Todd Simpson is a very considerate person who actually LISTENS to concerns and does his utmost to satisfy the customer. More

My service advisor Todd Simpson does an excellent job. Todd always reviews each service item and it's cost. He calls me when the service is completed and reviews the overall inspection of the vehicle. Todd always reviews each service item and it's cost. He calls me when the service is completed and reviews the overall inspection of the vehicle. More

Charlie did a great job with my recent service Charlie was very informative, helpful, knowledgeable and on time . I was late coming from work and he waited for me after hours to let me pick up my Charlie was very informative, helpful, knowledgeable and on time . I was late coming from work and he waited for me after hours to let me pick up my car Thank you!! More

short visit for tail light repair Ethan my service guy came through again.I was told originally I would get a loaner which was great but when I got there Ethan said if I had 30 minutes Ethan my service guy came through again.I was told originally I would get a loaner which was great but when I got there Ethan said if I had 30 minutes they could fix it right away,30 minutes later I was on my way home tail light fixed and car washed.I love my X5 but what keeps me going back to Daniels is the support & service I receive & Ethan is my lead guy, he's the best. Patient,cuortious & knowledgable. More

Mini Cooper sales & service After diligent searches on the internet and inquiries through friends and neighbors I approached Daniels BMW-MINI of Allentown for the purchase of my After diligent searches on the internet and inquiries through friends and neighbors I approached Daniels BMW-MINI of Allentown for the purchase of my new Mini. I found both the sales staff and servicing personnel to be knowledgeable, warm and courteous in all my dealings with them. I love my car and feel assured that my past experiences with this dealership will continue into the future. More

anytime I go to Daniel's BMW I have a good experience good c My experience would Daniel BMW is always good Ethan is a true professional very courteous always explain the work that needs to get done this morning My experience would Daniel BMW is always good Ethan is a true professional very courteous always explain the work that needs to get done this morning I had an issue with my battery I thought I needed a new one he recommended me to run the car on the road for a while and my warning battery low charge went away I appreciate that very much More

Wonderful, caring, has customers best interest in mind the service personal "Lewis" is the best. He always calls me prior to working on my car, and follows up with my warranty company to ensure that my bi the service personal "Lewis" is the best. He always calls me prior to working on my car, and follows up with my warranty company to ensure that my bill is worked out appropriately. The service is always so friendly, and I get a loaner car to help me out, they go over all the work done on my car when I get there to pick it up. I can not say enough about Lewis. He is the best. More

World Class Service Department I have serviced 5 BMWs over 13 years at Daniels BMW and have had Joe Millington as my Service Advisor since. Joe is the epitome of a what a world-clas I have serviced 5 BMWs over 13 years at Daniels BMW and have had Joe Millington as my Service Advisor since. Joe is the epitome of a what a world-class BMW SA should be - he's honest, always goes the extra mile, is accommodating, and is truly knowledgeable about your specific vehicle. If there were a BWW Service Advisor of the Year award I would whole-heartedly nominate him year after year. A recent addition to the Service Advisor team at Daniels BMW is Dominic Hernandez, whom I recently dealt with while Joe was on holiday. I knew Dominic from when he worked in the Parts department and am glad to see him in the SA role. Dominic is as much of a BMW-enthusiast as I am and he truly shows his passion for the brand through his work. Dominic can consult with you on Dinan and BMW M Performance parts and accessories so it's nice to know your modification ambitions are welcomed and encouraged. This is a great dealership to Wait for service. Good coffee, snacks, water, WiFi, private business center, comfy chairs, and even a kids room. There is also a Shuttle that can take you to/from home/work locally. The loaner cars provided are always clean, under a year old, and diverse (eDrive, 3er, 5er, Xer, sedans, convertibles). The reception and administrative staff is always cheerfully willing to help and even the owner Gary is both approachable and friendly. The dealership throws events from time to time like Oktoberfest and Day at the Zoo too which is kinda cool. I have not landed the perfect deal with the Sales department for a few cars now but I will be glad to give them another chance in late 2018. More

Outstanding telephone customer service Sean, Parts Manager at Daniels BMW of Allentown, PA was very professional, knowledgeable and courteous during my telephone conversation on Wednesday, Sean, Parts Manager at Daniels BMW of Allentown, PA was very professional, knowledgeable and courteous during my telephone conversation on Wednesday, November 8, 2017. He was also very patient in answering my questions and explaining about tire performance, types, rating, etc. of tires. Without a doubt, Sean has excellent customer service/people skills and is an asset to the Daniels BMW Team! Mrs. Sandy C. More

Superb customer service Brought my car for low tire pressure warning while driving through Allentown area on a chilly morning. Jane Billig gladly agreed to service the car a Brought my car for low tire pressure warning while driving through Allentown area on a chilly morning. Jane Billig gladly agreed to service the car although the service dept was already closed for the wkdn. She took time to not only to properly inflate the tires but also the make sure the sensor was reset. All of these done with smile all along and without any cost to me. Thank you! More