BMW of Ann Arbor

Great experience Just bought a brand new X3 from BMW of Ann Arbor few days ago and met Eric and Ray in the process. Very friendly staff, prompt email replies and easy Just bought a brand new X3 from BMW of Ann Arbor few days ago and met Eric and Ray in the process. Very friendly staff, prompt email replies and easy to deal with. Definitely recommend to anyone in Ann Arbor who wants to buy a BMW. Fantastic vehicle by the way. More

Great experience buying a used car BMW of Ann Arbor has a great customer service team. Eric and Darin helped me with car selection and paperworks, then Ray helped with financing as well BMW of Ann Arbor has a great customer service team. Eric and Darin helped me with car selection and paperworks, then Ray helped with financing as well as additional insurance options. They were very patient in explaining everything yet also very efficient. I drove the car home the very afternoon I visited them not knowing which car I will buy. Highly recommended! More

Best dealer you want to meet once you are new to the town I am from Korea and just has arrived in Ann Arbor couple weeks ago, and I immediately needed a car with good deal. Then, I met Alex who not only provi I am from Korea and just has arrived in Ann Arbor couple weeks ago, and I immediately needed a car with good deal. Then, I met Alex who not only provided all the answers for my questions but also never wasted my time dealing the price. Everyone has price in their mind for sure, and sometime it takes lots of time to negotiate deals and persuade managers for that price. Alex does great jobs communicating client's price into manager's bottom line price. In the end, I purchased X5 3 days after I made the first visit to the store. Thanks Alex again for all your efforts. -Danny More

A Perfect and Amazing European Delivery I have always wanted to do a European Delivery of a German produced automobile. While this process always seemed rather daunting for me, the folks at I have always wanted to do a European Delivery of a German produced automobile. While this process always seemed rather daunting for me, the folks at Suburban Ann Arbor BMW made this process remarkably pleasing and easy. The actual E.D. in Munich at the BMW Welt was flawess and amazing! My client advisor Mo Beidoun was amazing from the start when I first met him at the 2015 Detroit Auto Show. His knowledge and help allowed the delivery of our 2016 BMW228xi in Germany 7 months later the BEST car delivery I have ever had! More

Great experience I worked with Alex in 2012 when I leased a 3 series BMW. When my lease was coming due, Alex contacted me and we setup time to come in so I could hear I worked with Alex in 2012 when I leased a 3 series BMW. When my lease was coming due, Alex contacted me and we setup time to come in so I could hear all the options I had available. He did a great job walking me through everything and presenting some nice offers for a new vehicle. I ended up signing another lease and am extremely happy with the car and the entire process. More

Great customer service Alex was great to work with over the phone. I called on short notice to inquire about a used 328xi and was provided quick info. Very friendly and hel Alex was great to work with over the phone. I called on short notice to inquire about a used 328xi and was provided quick info. Very friendly and helpful staff. More

Excellent and attentive service. I had a series of issues that required repair. Service was thorough and staff were very friendly, knowledgeable and kept me informed along the way. I had a series of issues that required repair. Service was thorough and staff were very friendly, knowledgeable and kept me informed along the way. More

Excellent Used Car Purchase Experience Jelani was the person I reached on the chat. She was able to answer all my questions. I asked for an appointment 1 1/2 hours later and she accommodate Jelani was the person I reached on the chat. She was able to answer all my questions. I asked for an appointment 1 1/2 hours later and she accommodated me. She texted the salesman I would work with. When I met Eric, Jelani had informed him of pertinent information. Eric Griffin was my salesman and I highly recommend him. From the test drive to delivery he was professional, knowledgeable, personable, polite and thorough. He even prepared my coffee at both appointments. I asked to move the delivery date up a day, which was the next day. Eric readily agreed and scheduled my appointment for the next day. Both appointments were timely and pleasant. At delivery he took the time to show me all the features of my car. He even paired my cell phone and garage door opener. Ray Borg handled my trade in and additional services sale. In the short time I interacted with him he was professional and knew the additional services details and suggested which were best for me and the usage of my car. More

Excellent beyond the call of duty. We were driving from New York to Chicago and ran into electrical problems. We arrived at the dealer on Ann Arbor as they were about to close for the d We were driving from New York to Chicago and ran into electrical problems. We arrived at the dealer on Ann Arbor as they were about to close for the day with no appointment. The service team treated us as if we were old friends. They were courteous, competent, and reassuring. One mechanic stayed late to resolve our problem. The service advisor assured us he would make sure we were taken care of. Everybody in the entire center was so helpful. They really stood behind the BMW name. More

Excellent Service We recently purchases a pre-owned vehicle from this dealership. Eric was very professional and helpful and made our sales process very easy. We had a We recently purchases a pre-owned vehicle from this dealership. Eric was very professional and helpful and made our sales process very easy. We had a very good experience! More