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BMW of Ann Arbor
Ann Arbor, MI
392 Reviews
At BMW of Ann Arbor, we are committed to perfection in all areas of our dealership, with guest satisfaction being our top priority. Our high-quality vehicles are made for convenience and luxury. We offer an extensive selection of both new and pre-owned models in a variety of price ranges to accommodate all guests. Whether you're a longtime fan of the brand or are looking to take your first test drive, BMW of Ann Arbor has the Ultimate Driving Machine for you.
Why Choose Our Dealership?
With over 70 years of dedicated customer service, our customer reviews alone are enough reason to shop with BMW of Ann Arbor. Add to that our vast inventory of vehicles, which include modern features, exciting colors, and luxurious options, and it's clear that we have the most to offer of any dealership in town. Our skilled and detail-oriented team is here to serve all of your automotive needs, from selecting the right vehicle to maintaining it for years to come.
Inventory Offered
Our extensive inventory includes new BMW vehicles, pre-owned vehicles, and certified pre-owned vehicles. We even offer a build-your-own vehicle service, so you are sure to find the exact car to meet your needs. Our vehicles span a wide range of price points, and our staff is on hand to help you find a perfect match.
Services Offered
Our finance center is available for buying and leasing our new and pre-owned vehicles. The professionals in our service center provide everything from regular maintenance checks to involved repair work. For your convenience, you can even schedule a service online or order parts and accessories on Suburban Auto Parts.
Head Over Today to Get Started
Shopping for a car is an exciting experience, but it can also be overwhelming. Our team is on hand to ensure your car buying process is as easy and enjoyable as possible. Your happiness is our main objective. Come by BMW of Ann Arbor today to get started.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 392 reviews
June 26, 2015
Convenient oil change service Called dealer to determine whether I needed an appointment . Was informed that ai did and it would take an hour and a half. Made an appointment, arr Called dealer to determine whether I needed an appointment . Was informed that ai did and it would take an hour and a half. Made an appointment, arrived early and took a walk to a diner down the street. Came back, had coffee in their lounge area, checked out the latest models and visited the cashier when the car was ready. The service folks were great, the sales staff answered various questions I had and the cashier was nice. The dealer is conveniently located and was customer focused., More
by Anony
Employees Worked With
Eric Griffith, Dereck West
June 26, 2015
They're so good, I have no choice but to come back! I've worked with Chad Thompson to acquire two X5s, one for a lease and the other a purchase. It's been truly a pleasure each time. He was keenly awa I've worked with Chad Thompson to acquire two X5s, one for a lease and the other a purchase. It's been truly a pleasure each time. He was keenly aware of what I wanted and needed with my vehicles. I recommend anyone to ask for Chad for their new and used vehicle needs at BMW of Ann Arbor. More
by DD
Employees Worked With
Luke Oliver
June 25, 2015
Review It was fine. No issues. They fixed the problem. I don't really have anything more to say in this review. They took it in at 7:40 am and it was finishe It was fine. No issues. They fixed the problem. I don't really have anything more to say in this review. They took it in at 7:40 am and it was finished at 5 pm. More
by MM
Employees Worked With
Dereck West
June 24, 2015
Hands down, best around! Working with Quentin and Ray made my buying experience as painless as possible! Highly recommended team you will not be let down. They answered every Working with Quentin and Ray made my buying experience as painless as possible! Highly recommended team you will not be let down. They answered every question I had and explained things very clearly. They truly care about their customers. Customer service at its finest! Great job guys! Keep it up ?? More
by Fay71785
Employees Worked With
Ray Borg
June 24, 2015
A great experience! The service is great at BMW of Ann Arbor. The service adviser, Dereck West kept me updated on the service of my 550i. He answered all my questions and The service is great at BMW of Ann Arbor. The service adviser, Dereck West kept me updated on the service of my 550i. He answered all my questions and really cares about his customers. I had to have a rental car for several days and Carol Pappas in the rental department, made sure that I had a vehicle ready before I left. She was courteous and helpful. More
by dtrapp
Employees Worked With
Dereck West
June 24, 2015
328i mis-fire Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was return Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was returned clean, washed, and vacuumed. Great service. More
by Jeff328i
June 24, 2015
Water leak into car repaired For over a year we had water leaking onto the forward floor on both the driver and passenger side. The problem, which involved a broken drain tube fro For over a year we had water leaking onto the forward floor on both the driver and passenger side. The problem, which involved a broken drain tube from the sunroof, was repaired in one day and we have not had any more leakage, despite some heavy rainfall. The service rep was courteous and efficient. More
by sorry, we do not open accounts at unknown sites
Employees Worked With
Dereck West
June 24, 2015
Amazing Service! Very friendly and courteous service! The staff was very professional! Dereck made the service carefree, contacted by e-mail and set-up the loaner. Wal Very friendly and courteous service! The staff was very professional! Dereck made the service carefree, contacted by e-mail and set-up the loaner. Walked right in and out! More
by AIHoballah
June 23, 2015
Super Service Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking car Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking care of my " Ultimate driving machine ". More
by Whocares
Employees Worked With
June 19, 2015
Fantastic Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She set me up with a loaner when I needed one. More
by x5 customer
