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BMW of Ann Arbor
Ann Arbor, MI
392 Reviews
At BMW of Ann Arbor, we are committed to perfection in all areas of our dealership, with guest satisfaction being our top priority. Our high-quality vehicles are made for convenience and luxury. We offer an extensive selection of both new and pre-owned models in a variety of price ranges to accommodate all guests. Whether you're a longtime fan of the brand or are looking to take your first test drive, BMW of Ann Arbor has the Ultimate Driving Machine for you.
Why Choose Our Dealership?
With over 70 years of dedicated customer service, our customer reviews alone are enough reason to shop with BMW of Ann Arbor. Add to that our vast inventory of vehicles, which include modern features, exciting colors, and luxurious options, and it's clear that we have the most to offer of any dealership in town. Our skilled and detail-oriented team is here to serve all of your automotive needs, from selecting the right vehicle to maintaining it for years to come.
Inventory Offered
Our extensive inventory includes new BMW vehicles, pre-owned vehicles, and certified pre-owned vehicles. We even offer a build-your-own vehicle service, so you are sure to find the exact car to meet your needs. Our vehicles span a wide range of price points, and our staff is on hand to help you find a perfect match.
Services Offered
Our finance center is available for buying and leasing our new and pre-owned vehicles. The professionals in our service center provide everything from regular maintenance checks to involved repair work. For your convenience, you can even schedule a service online or order parts and accessories on Suburban Auto Parts.
Head Over Today to Get Started
Shopping for a car is an exciting experience, but it can also be overwhelming. Our team is on hand to ensure your car buying process is as easy and enjoyable as possible. Your happiness is our main objective. Come by BMW of Ann Arbor today to get started.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 392 reviews
June 19, 2015
Service center forgot to pick me up Dusty called me at 3:30 on a Friday telling me that my car was all set. He asked me if I needed a ride back to the dealership. When I said I did, and Dusty called me at 3:30 on a Friday telling me that my car was all set. He asked me if I needed a ride back to the dealership. When I said I did, and told him I was available to go at any time he told me he would call me back. I called the dealership at 5:30, a half-hour before they closed, because I was concerned that I had not heard back from them. They said they could pick me up but not before I gave them payment over the phone. I refused as I told them I would not give payment until I saw my invoice. Needless to say they finally picked me up at 6:30 and I did not return to the dealership until about 7:00 PM. When I told Dusty that a courtesy phone call would have gone a long way, he told me that he planned to call me, but that he was swamped and couldn't make a call. I also found his explanation that they were swamped unbelievable, as I was the only customer who they picked up after 5:30, and I told him so. I also spoke to Mark Wade during this time and I stated that I found it very concerning that they treated customers this way. Mark told me that they did not treat customers that way, and I retorted that I was a customer and I was being treated poorly, which Mark had no reply for. All in all, a horrible experience. I have used BMW of Ann Arbor before, but after this encounter I will never go back to this dealership or service center again! More
by BostonDan
June 19, 2015
GREAT SERVICE Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...G Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...GREAT SERVICE More
by LUKE
June 19, 2015
Stressfree Car Purchase I walked in for a test drive and drove away with a new BMW less than 24 hours later. Chad walked me through the process with ease. I walked in for a test drive and drove away with a new BMW less than 24 hours later. Chad walked me through the process with ease. More
by jme
Employees Worked With
Luke Oliver
June 19, 2015
Purchased my dream car!!!!!! Chad was great, very helpful, efficient, made us feel comfortable. He made sure every thing was take care. From the time we arrived to the time we Chad was great, very helpful, efficient, made us feel comfortable. He made sure every thing was take care. From the time we arrived to the time we left every thing was handled very professional.. More
by anniesJaguarxk8
June 19, 2015
Great customer service Fast, friendly, efficient and very welcoming. Stop in as I was passing through when my service light came on. They got me right in for setvice. Fast, friendly, efficient and very welcoming. Stop in as I was passing through when my service light came on. They got me right in for setvice. More
by Hoganheals
Employees Worked With
June 19, 2015
428 Gran Coupe is great Chad Thompson was as nice, professional and helpful as one could possibly hope for. I love my car and working with Chad was a great experience. Chad Thompson was as nice, professional and helpful as one could possibly hope for. I love my car and working with Chad was a great experience. More
by 4series
June 19, 2015
My Dream Car from Mr,Chad Thompson Mr,Chad Thompson is the awesome sales man that i ever met before. I just went for test drive He was so professionally , well explain to me about m Mr,Chad Thompson is the awesome sales man that i ever met before. I just went for test drive He was so professionally , well explain to me about my dream car and answer my questions, and the best part is that Chad treated me like like i am the man. So i decided to purchase my dream car the same day. I'm so happy that i purchased the car from Chad. Thank you,Mr ,Chad Thompson More
by dunbaboy
June 18, 2015
Professional, courteous and accomodating Alex was fantastic to work with. I was potentially interested in trading in a recently acquired car and he navigated my questions very patiently on th Alex was fantastic to work with. I was potentially interested in trading in a recently acquired car and he navigated my questions very patiently on the day and was extremely responsive to text and call. He is knowledgeable about the cars, even used models, and a pleasure to work with. Altogether I had a really good experience and look forward to next time I work with BMW Ann Arbor. More
by James Allison
Employees Worked With
June 18, 2015
Thank you for making the decision easy. While looking for a new vehicle, my wife and I had cleared our calendars to go through the process of finding the perfect car. After meeting Quentin While looking for a new vehicle, my wife and I had cleared our calendars to go through the process of finding the perfect car. After meeting Quentin Groce and spending time with him looking at a new X5 we quickly realized we were talking to the right person. Quentin was very professional and knowledgeable. He took his time with us to make sure all of our questions were answered. After that the decision was easy. We knew we had the right person and the right car. Thank you Quentin for making the process a great experience and thank you for the excellent follow up even after the sale. More
by Darin
June 17, 2015
Great Experience Eric was very professional and knowledgeable of the vehicle we were interested in. He made the purchase of our car very easy. He did a great job. Eric was very professional and knowledgeable of the vehicle we were interested in. He made the purchase of our car very easy. He did a great job. More
by RTS49
Employees Worked With
Eric Griffith
