BMW of Ann Arbor

Personalized, professional service and attention My experiences with the Ann Arbor BMW dealership have been fantastic. I have had positive interactions with Dereck West, Carol and Mark-all friendly My experiences with the Ann Arbor BMW dealership have been fantastic. I have had positive interactions with Dereck West, Carol and Mark-all friendly and top rate! By far I've worked with Dereck most frequently however, and he has such a kind and thoughtful demeanor and truly has a 'no problem" attitude about anything that has come up with my car's service needs. Whether I've had pre-arranged service or driven in with a last minute question about something, Dereck has always been pleasant and truly professional regarding my car's needs. Also impressive is the way Dereck has responded to emails or phone calls in a prompt manner. I am happy to endorse Ann Arbor BMW as an outstanding service experience. More

a great BMW dealer great customer service and deal! my sales guy Darin Locks was extremely professional and helpful! that's the second BMW I purchased from him! I would great customer service and deal! my sales guy Darin Locks was extremely professional and helpful! that's the second BMW I purchased from him! I would definitely recommend my family and friends to go there! More

Wonderful service experience with BMW Ann Arbor I've had service on an older BMW and regular maintenance on a new BMW. The service was great for both, Derek gave a good breakdown of what needed to I've had service on an older BMW and regular maintenance on a new BMW. The service was great for both, Derek gave a good breakdown of what needed to be done and the time frame for completing the maintenance. He made sure I had a ride to and from work. Everyone I encountered was friendly and polite. More

Overall a pleasant experience on both visits Service advisor was helpful and respective of my time. Part needed was overnighted and available next day. Sales advisor answered my questions without Service advisor was helpful and respective of my time. Part needed was overnighted and available next day. Sales advisor answered my questions without being pushy. Car was courtesy washed and vacuumed. Overall good experience and much improved under new ownership. More

Wonderful service with BMW Ann Arbor I've had a few years of service with Ann Arbor BMW - Dusty is a wonderful service adviser. He has been consistently attentive, highly informative as w I've had a few years of service with Ann Arbor BMW - Dusty is a wonderful service adviser. He has been consistently attentive, highly informative as well as friendly - doing a great job of coordinating service and helping me get the best information and service as quickly as possible. More

Auto Service Advisor That is a Pleasure to Work With Dusty Harrison has been my Z-4's "Doctor" for 5 years. Routine "physical" or "problem" to fix, Dusty can get me on the schedule and "check-up" or "cu Dusty Harrison has been my Z-4's "Doctor" for 5 years. Routine "physical" or "problem" to fix, Dusty can get me on the schedule and "check-up" or "cure" the ailment. He is a great service advisor and always a pleasure to work with. Pleasant, patient and understanding, he keeps my Z and I inline. Dusty is my "go-to" expert on my Z and my son's 335i, always taking time to answer my most trivial of questions. The whole service department is great to work with and their work is always done right the first time. Dusty is the face of the dealership that I interact with, but I know there is an expert and dedicated staff behind him in the service bays. BMW of Ann Arbor is a pleasure to work with and I will always pass on my highest recommendation about them. Thanks so much to Dusty Harrison and all the service department. More

Great service from BMW Ann Arbor I have had 13 years of great service from all staff from sales, to finance to service. Everyone is highly professional, customer service oriented and I have had 13 years of great service from all staff from sales, to finance to service. Everyone is highly professional, customer service oriented and strives for excellence. More

Quentin Groce will earn your business. Quentin "Q" Groce is great at his job. He is a great listener. He is kind and professional. Buying my first BMW was a complete success due to t Quentin "Q" Groce is great at his job. He is a great listener. He is kind and professional. Buying my first BMW was a complete success due to the guidance and efficiency that Quentin brought to the table. Q made the transaction easy and fun, due to his in-depth knowledge of BMW's (as well as competitors') products. Quentin's passion for BMW vehicles and life itself is obvious. I will continue to recommend BMW of Ann Arbor and specifically Quentin to my friends and family. Thank you. Ky More

Great overall service Dusty has been our service advisor for about 3 years and has done an excellent job with our service, accommodating urgent appointments when needed and Dusty has been our service advisor for about 3 years and has done an excellent job with our service, accommodating urgent appointments when needed and making recommendations on our vehicle service. Always a good experience. More

Taking the extra step Not only did Dusty and the department service my 528i as promised and on time. He also remembered I have a Z4 and looked up the service records to mak Not only did Dusty and the department service my 528i as promised and on time. He also remembered I have a Z4 and looked up the service records to make sure it was up to date and reminded me it was due for routine inspections. He has always been great to work with and his friendliness is second to none. Thanks Dusty for making it a pleasure to do business with the service department. More