BMW of Ann Arbor

I somewhat recently brought in my 7 Series for maintenance and Dusty was my Service Advisor. He provided me with regular updates on my service, along with a detailed list/explanation of the neede maintenance and Dusty was my Service Advisor. He provided me with regular updates on my service, along with a detailed list/explanation of the needed repairs. Additionally, I planned on selling the car myself and he offered some great advice. I also had a 3 Series in for service and my experience with Dusty was very consistent with respect to my prior 7 Series visit. He even went the extra mile and personally buffed out a couple scratches for me. A couple years ago, prior to the new ownership, I had a less than desirable experience while attempting to buy a BMW at this dealership. My excellent experience with Dusty in Service brought me back to the dealership for another 3 Series purchase. It was his integrity and great customer service that prompted me to give the dealership another chance. I am also pleased to say this recent purchase was a great experience. More

Alex was a pleasure to work with on the purchase of our BMW. He is very passionate and extremely knowledgable about BMW's. Alex was very diligent in getting us the vehicle that we wanted. The purchase p BMW. He is very passionate and extremely knowledgable about BMW's. Alex was very diligent in getting us the vehicle that we wanted. The purchase process was very simple and I never felt as though I was dealing with a typical car salesperson. He was very good about staying in contact with us, but not being pushy. His follow-up was appropriate and appreciated. I have already recommended Alex to friends and will continue to do so. I will contact Alex when I am ready for my next BMW purchase. More

I was at the dealership for X3 model. I dealt with Alex who is a nice guy & gave me the time & needed information. I asked for test drive & the dealership said "NO" saying that they have no test vehicle to who is a nice guy & gave me the time & needed information. I asked for test drive & the dealership said "NO" saying that they have no test vehicle to drive ( this really unbelievable ) Later I was called by Manager " Lane McEaney" & he said I can't take the final no’s discussed ( documents ) out of the dealership. Those no's won't work because 2013 models cannot be ordered anymore. I don't understand then why were they given to me in the first place? The idea was to make my buy one of thier inventory cars. Lane was trying to sell me the vehicle right there by giving me some pep talk. I was not very comfortable so I just walked out. I wouldn’t recommend this dealership. I stepped out & went to to other dealer & got my new car the same day. This dealership definitely needs to know & learn how to behave & talk with customers. Starting with Managers first. More

Rob Gleyre did an excellent job of being attentive and delivering high quality customer service during my purchase. He recognized that I was coming in from 2 hours out of town and needed things to be org delivering high quality customer service during my purchase. He recognized that I was coming in from 2 hours out of town and needed things to be organized and streamlined to help move the process along. I worked with Brenda in internet sales to get the figures in order before I showed up at the dealership, and Rob delivered a quality experience through delivery. A few days after the sale was complete there was an issue with the paperwork, and Rob personally drove 2 hours (each way) to have the new papers signed rather than putting me out to do so. I should also mention that the GM of sales, Lane, was committed to making everything right when I pointed out some issues with the figures. My only constructive criticism would be that each member of the team (internet, in-store sales rep, finance, and GM) be aware of all of the ins and outs of a particular deal rather than to have it all so compartmentalized. It would help make sure all of the figures and paperwork are aligned with what was communicated between various parties, e.g. customer and sales, and that nothing that was agreed to or promised gets overlooked. That being said, all around good teamwork and a job well done! More

The process to purchase our vehicle was painless. We enjoyed working with Alex Upshur. When we are ready to purchase a new or used BMW again, we will be sure to contact Ann Arbor BMW and hopefully Alex enjoyed working with Alex Upshur. When we are ready to purchase a new or used BMW again, we will be sure to contact Ann Arbor BMW and hopefully Alex again. We will definatly recommend the dealership and specifically Alex to others. More

My husband and I live on the other side of the state but had to be in Ann Arbor the day we visited. We had narrowed our search down to a BMW and had decided on a used vehicle vs new and most interested in had to be in Ann Arbor the day we visited. We had narrowed our search down to a BMW and had decided on a used vehicle vs new and most interested in 2010's. We checked out many dealerships within a few hundred mile radius of us and were impressed with the selection of the 2010's as well as a great financing rate being offered. We were welcomed immediately and treated with great care and respect. We left that day with our 'new' used vehicle. Very pleased with the service provided by all involved at the dealership. A very positive experience for us. Thank you. More

Me and my husband bought our new BMW at this dealership. Me and my husband bought our new BMW at this dealership. In the afternoon we had a conversation with them over the phone and same day in the evening Me and my husband bought our new BMW at this dealership. In the afternoon we had a conversation with them over the phone and same day in the evening we bought it. There was no reason we would have passed it, it was a good deal! Ashley Gray, our sales executive, is hardworking and did a great job! She was ready with the car when we reached there and made us feel welcomed. She delivered all-weather mats to us at home and also took time to answer all our questions about the car. Buying car at this dealership was a pleasant experience for us! We have recommended this dealership to our friends and would recommend to everyone contemplating buying a BMW! More

I didn't imagine I would find the used off-road Chevy vehicle I was looking for,at a BMW dealership. I'm certainly glad I did! My experience at BMW of Ann Arbor was excellent from start to finish. Ashle vehicle I was looking for,at a BMW dealership. I'm certainly glad I did! My experience at BMW of Ann Arbor was excellent from start to finish. Ashley is more than helpful and pleasant to work with.Summer is awesomely efficient, and everyone I came in contact with during my visit was professional and friendly. I wanted a simple,straight forward transaction and that's what I got: See it, try it, pay for it, drive it out. Done. Thanks Ashley..I will recommend you to others, any time I get the opportunity. More

I had a great experience at this dealership and feel that I got a wonderful deal. Pricing policy at the dealership was straightforward and transparent avoiding unnecessary time spent in negotiating. I found I got a wonderful deal. Pricing policy at the dealership was straightforward and transparent avoiding unnecessary time spent in negotiating. I found Alex to be very helpful and felt that he always answered my questions considering my priorities and not those of the dealership. Employees I interacted with were considerate and took efforts to make my experience pleasant. More

Heard great things about this BMW dealer. I had a great experience at this dealership, Very friendly people and great service. I told them what I was looking for.We carefully looked at all the bells and wi experience at this dealership, Very friendly people and great service. I told them what I was looking for.We carefully looked at all the bells and wissles and signed the papers. My car was now being made from cratch! The trade-in was not a problem and they gave me a very good price in return. YES I highly recommend this dealership. Thanks Alex!! More