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88 Reviews of BMW of Ann Arbor - Service Center
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December 19, 2020
I had the worst experience with this dealership. waited 5 minutes before someone came. the service advisor (I didn't ask his name, but he later gave me his manager's card Mark Wade) asked $160 for oil change minutes before someone came. the service advisor (I didn't ask his name, but he later gave me his manager's card Mark Wade) asked $160 for oil change while there was an online special for $100. when I took out the print out, he accused me for playing him for not bringing this out in the first place. The advisor asked $300 for the brake fluid, $300 for the coolant, $160 for check up. I later did brake fluid in another BMW dealer for much lower price and they didn't ask me for the coolant and check-up. I never realize a dealership can be so bad. Even Honda offers much better service than this "luxury" branch dealership. Fortunately not all BMW dealership is as bad as this one. More
by Xue
Employees Worked With
Helpful September 18, 2020
I order parts and have service performed from them all the time and they provide very good service. Dusty and the other service managers do a great job the time and they provide very good service. Dusty and the other service managers do a great job More
by bradleybrennan
Employees Worked With
March 25, 2020
Ask for Derek & Lance I actually look forward to servicing my vehicle at BMW of Ann Arbor ;) ..Servicing 3 of my BMWs over the years. Will buy next vehicle from BMW of AA. I actually look forward to servicing my vehicle at BMW of Ann Arbor ;) ..Servicing 3 of my BMWs over the years. Will buy next vehicle from BMW of AA. More
by Bmgarlington
Employees Worked With
Other Employees :
LANCE N. - BMW SERVICE TECHNICIAN, Dereck West
April 01, 2019
Service Over price and not do what you ask him to do shop supply 49.00 went back to times for engine light on x5 still on they ask for 2600 after they cole t Over price and not do what you ask him to do shop supply 49.00 went back to times for engine light on x5 still on they ask for 2600 after they cole t 480 last week More
by Ali
Employees Worked With
November 28, 2018
The Worst Service Experience I dropped my vehicle for service, supposed to get 15% off on $1500 services, but instead they did another service ( Wheel Alignment) without even my a I dropped my vehicle for service, supposed to get 15% off on $1500 services, but instead they did another service ( Wheel Alignment) without even my approval. Guess what during this service they damaged my steer wheel and door handle. I care my car, know everything. This is purely Ann Arbor BMW negligence and damaged my vehicle. No positive response to my questions and they say it pretty common for this kind of vehicle. I can’t trust them anymore and don’t take any chances. Honestly Dereck service adviser ok but service team is worse I ever seen. Here is response from service manager More
by Chand
September 11, 2017
Excellent Service Regardless of the Isse I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix it, and they do it with a smile, always! Most of the time it's an easy visit and Dusty always has time to personalize the visit by sharing a story or two before departing. They make you feel like you are part of the family at BMW of Ann Arbor! Excellent Team! More
by Kathleen Swalwell
August 27, 2017
Great professional service I have been a loyal customer at BMW of Ann Arbor for over 12 years. Everyone is professional and attentive. Justin Fagan and Dusty Harrison have been I have been a loyal customer at BMW of Ann Arbor for over 12 years. Everyone is professional and attentive. Justin Fagan and Dusty Harrison have been very helpful. More
by chuckie8
May 17, 2017
Great service! BMW of Ann Arbor consistently delivers great service. From the service representative, Dereck West, to the actual person performing the service I ha BMW of Ann Arbor consistently delivers great service. From the service representative, Dereck West, to the actual person performing the service I have always received top quality. I never feel like they are trying to oversell me services - I appreciate their professionalism. I also enjoy the car ride service they provide via Poppi. She is a delight and a wonderful added bonus to a great service experience! More
by kareng
Employees Worked With
Poppi, Dereck West
May 09, 2017
Nice experience, as usual. Dereck is very helpful and very pleasant. And the dealership's procedures are to be commended, as well. Waiting an hour or two while the car is serv Dereck is very helpful and very pleasant. And the dealership's procedures are to be commended, as well. Waiting an hour or two while the car is serviced is not a problem because the waiting room is comfortable, there's plenty of good coffee, and you're kept informed about the progress of the service. More
by helen
Employees Worked With
Dereck West
May 09, 2017
Clean, competent, courteous great service team at BMW of AA, Dereck West is upbeat, knowledgable and very pleasant, facility is clean and car is serviced competently and on time! great service team at BMW of AA, Dereck West is upbeat, knowledgable and very pleasant, facility is clean and car is serviced competently and on time! More
by vegas12
Employees Worked With
Dereck West
