BMW of Ann Arbor - Service Center

service Derek provided outstanding customer service. He was accommodating, prompt, friendly and communicated well. He reviewed possible work to be done now or Derek provided outstanding customer service. He was accommodating, prompt, friendly and communicated well. He reviewed possible work to be done now or in the future based on my needs and interest. More so than with some others I've worked with although all the service providers have been good. More

Service The employees at this dealership are fantastic. From the moment a phone call is made to schedule the service until the keys are handed back and you c The employees at this dealership are fantastic. From the moment a phone call is made to schedule the service until the keys are handed back and you climb into your very clean and serviced vehicle the experience is just great. Thanks to all and keep it up. More

Service From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regard From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regards to my loaner vehicle. She started all my paperwork in a timely manner. I also met Dusty Harrison who finalized my service paperwork. He was very friendly and took great care of me as well. I highly recommend BMW of Ann Arbor to anyone. More

My vehicle has always been repaired on time as promised. I always receive professional and friendly service. My vehicle is always prepared on time and they provide transportation to and from work. It has al I always receive professional and friendly service. My vehicle is always prepared on time and they provide transportation to and from work. It has always been a great experience, especially working with Derek West. More

Great experience! Service adviser Dereck was very courteous, professional and trustworthy. It was nice that he took the time to explain in laymen terms what was done t Service adviser Dereck was very courteous, professional and trustworthy. It was nice that he took the time to explain in laymen terms what was done to resolve the issue. I can always count on the BMW of Ann Arbor service department to get the job done right the first time, and on time! Everyone is quite friendly and helpful, which makes the experience all the better! More

2nd routine service of my 2015 328d The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligat The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligations for the day. More

Great professional service Service advisor, Dereck West, was very prompt, courteous and professional when I recently brought my X5 in for an unscheduled service. Between Dereck Service advisor, Dereck West, was very prompt, courteous and professional when I recently brought my X5 in for an unscheduled service. Between Dereck and the service technician, they got my car repaired promptly so that I was able to get going again. I was very surprised at the changes in the last year at this dealership. The ownership changed about a year or so ago, and now the level of service and courteousness of the employees have improved dramatically. Barron Green from the parts department also provided great service with a list of parts which were competitively priced. I recommend them for any service and look forward to taking my vehicle here in the future. More

Not completely terrible which makes you better than most. Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a mes Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a message with your number. Once you do get in touch they are genuinely polite. They are pretty relaxed about giving out loaners and shuttle service in their i3's is convenient. One time my check engine light went on. It took 2 days of repeatedly calling two different people and setting up online to get an appointment. It was an error with a NOx sensor. This is related to a design defect on diesel BMW's that can lead to injectors and the DDE failing. That can cost quite a bit of money. Their solution was to erase the error code and see if it happens again, which buys them time for my warranty to run out and take on the ~$4000 repair by myself. More

Convenient oil change service Called dealer to determine whether I needed an appointment . Was informed that ai did and it would take an hour and a half. Made an appointment, arr Called dealer to determine whether I needed an appointment . Was informed that ai did and it would take an hour and a half. Made an appointment, arrived early and took a walk to a diner down the street. Came back, had coffee in their lounge area, checked out the latest models and visited the cashier when the car was ready. The service folks were great, the sales staff answered various questions I had and the cashier was nice. The dealer is conveniently located and was customer focused., More