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88 Reviews of BMW of Ann Arbor - Service Center
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June 03, 2015
Terrific service for my M3 and 528xi I have been going to this dealership for service for 2 years now and I have nothing but good things to say about them. Dereck in particular has been a I have been going to this dealership for service for 2 years now and I have nothing but good things to say about them. Dereck in particular has been a superb service adviser and has been always straight to the point with me. I also really appreciate he can answer most of my questions via email when my car is being serviced over there. Note: all the services I had there were still under warranty. So not sure of prices when my cars need to be serviced out of warranty. More
by leolamas
Helpful May 20, 2015
Top Notch Service Been taking my car for service at AnnArbor Bmw for 4 years now. I Always look to Dusty Harrison to consistently provide quality service that goes abo Been taking my car for service at AnnArbor Bmw for 4 years now. I Always look to Dusty Harrison to consistently provide quality service that goes above and beyond expectations. Thank you Dusty ! More
by nick3620
Employees Worked With
May 09, 2015
Always superb reliable service from Ann Arbor BMW. BMW of Ann Arbor has always served my car service needs efficiently, on time, and with expert results. I have never had a complaint. Most importantl BMW of Ann Arbor has always served my car service needs efficiently, on time, and with expert results. I have never had a complaint. Most importantly, the work that is done is as quoted and done right the first time. The service team also treats the customer with great respect and helps explain the details. I always feel well served. Dusty Harrison has been extremely trustworthy and helpful for routine maintenance, and helped me out when I've had an urgent unexpected need. Superb effort. More
by 550Tom
April 19, 2015
Remarkably customer-focused, knowledgeable and timely Over the course of the past several years, I have been relying on BMW of Ann Arbor for both service and education regarding my BMW Z4 35i. And while I Over the course of the past several years, I have been relying on BMW of Ann Arbor for both service and education regarding my BMW Z4 35i. And while I don't typically take the time to write reviews of this nature, the level of inclusion that the dealership has offered me warrants mention here. Moreover, while my satisfaction with every layer of the organization stands at 100%, it is the relationship that I've established with the service side that has connected me to the brand in ways that I had not expected. Under the leadership of Mark Wade, my service adviser Dusty Harrison has been not only a highly credible information source, but also an absolute ally in managing my vehicle's service schedule. Dusty has kept my Z4 up to date, and consistently exceeded my expectations vis-a-vis timing and professionalism. His ethic and dedication to my needs as a customer have created a level of trust that now permeates my entire experience with BMW of Ann Arbor. And frankly, when I turn the keys of my vehicle over to anyone, I want the fundamentals to be solid. As my primary point of contact with the dealership, I know that when I release my vehicle to Dusty that the foundation of trust we've established will be communicated every step of the way until I pick my car back up and drive off. And for me, that's not only substantive--but essential. More
by Jason Hughes
April 06, 2015
Excellent Customer Service We have had several BMW's serviced at BMW of Ann Arbor. Dusty Harrison, Service Advisor, has been outstanding to work with over the years. He is ext We have had several BMW's serviced at BMW of Ann Arbor. Dusty Harrison, Service Advisor, has been outstanding to work with over the years. He is extremely attentive and focused on making sure our experience getting our car serviced is very positive. Additionally, his knowledge of the cars is extremely helpful when evaluating issues and his insight on repairs has been greatly appreciated. More
by blue81
Employees Worked With
March 30, 2015
Great service experience I have been to this service center twice. Both times Dusty was my service advisor. Dusty was great; he entertained my 1000 questions about the i3 an I have been to this service center twice. Both times Dusty was my service advisor. Dusty was great; he entertained my 1000 questions about the i3 and the KLE update. He even let me go check the car out in the service area and talk to the technician. Each time I was there Dusty appeared to be the 'go to' guy for customers and his team. I was impressed how he handled the constant flow of people and how professional he was with everyone. More
by i3_Steve
Employees Worked With
March 25, 2015
Fantastic service Best sevice writer I've ever worked with - he knows more about my car than I do! Very personable and exceedingly knowledgeable. Excellent about get Best sevice writer I've ever worked with - he knows more about my car than I do! Very personable and exceedingly knowledgeable. Excellent about getting me appointments and getting me in and out. I will follow him. He knows how to take care of cars and customers More
by RJF1001
Employees Worked With
March 13, 2015
Brake service I have been bringing my car here for years and have found the service personnel to be extremely helpful. I've received consistent good advice and prom I have been bringing my car here for years and have found the service personnel to be extremely helpful. I've received consistent good advice and prompt service, particularly from Mr. Harrison in the service department. More
by martin
Employees Worked With
March 11, 2015
Oil Change Took vehicle in for first oil change. Waited in nice waiting area for about an hour. The dealership did service and washed the car. I was a little Took vehicle in for first oil change. Waited in nice waiting area for about an hour. The dealership did service and washed the car. I was a little surprised that the car needed an oil change with only 1,500 miles on it, but service date was based on when the car was manufactured. More
by DennyVass
Employees Worked With
Dereck West
January 03, 2015
Exceptional Service on our 2007 328xi SULEV Coupe I took our pre-owned 2007 328xi coupe in for an oil change and an oil leak. We own a special emissions car that was originally sold in a SULEV state ( I took our pre-owned 2007 328xi coupe in for an oil change and an oil leak. We own a special emissions car that was originally sold in a SULEV state (meaning a state that has extremely high emission laws. These cars have a special warranty on certain parts that extend past the basic 48 month/50k mike warranty. Even though MI dealers do not deal with many of these cars Derek and Mark handled it in a very professional with top notch customer service in mind. They were able to get the repairs covered under the warranty and were extremely efficient in doing so. I would highly recommend BMW of Ann Arbor for any service needs. When we decide to trade in our 2012 Mercedes for a BMW I will report on our purchase experience but I can only imagine it will be just as enjoyable as our service experience! More
by Mikeandamyadkins
