BMW of Annapolis

Poor communication, lack of knowledge of what was needed, our vehicle was returned Nasty/dirty our vehicle was returned Nasty/dirty More

I recently had the pleasure of visiting BMW of Annapolis for a service appointment, and I couldn’t be more pleased with the experience, especially with the help of my service advisor, Justin Phipps. From th for a service appointment, and I couldn’t be more pleased with the experience, especially with the help of my service advisor, Justin Phipps. From the moment I arrived, Justin made the entire process seamless and stress-free. He was incredibly knowledgeable, explaining the details of the service needed for my vehicle in a way that was easy to understand. He took the time to listen to my concerns and ensured that I felt confident that my BMW was in good hands. Justin Phipps went above and beyond, making sure I was comfortable and informed every step of the way. It’s clear that he genuinely cares about his clients and wants to provide the best possible experience. I highly recommend Justin and the team at BMW of Annapolis for any of your service needs! More

I would give this bmw service shop a 5 stars, because of their kindness, patience, towards the customers. And also, they make you feel welcome! their kindness, patience, towards the customers. And also, they make you feel welcome! More

Excellent work . Reasonable time. Very honest. Very courteous.and professional. I’m very satisfied. Will come back. Reasonable time. Very honest. Very courteous.and professional. I’m very satisfied. Will come back. More

Sean P Service Advisor and Christian the service Tech were both AMAZING! Great customer service by Sean and thorough check of f my from Christian. were both AMAZING! Great customer service by Sean and thorough check of f my from Christian. More

Service team was kind and professional. Since I was not eligible for Valet Service, I received a nice Loaner car. Thank you Since I was not eligible for Valet Service, I received a nice Loaner car. Thank you More

Everyone at the dealership was courteous and professional. Our sales person, Mamadou, listened to our likes and dislikes, and had us drive several vehicles. Since our purchase, he has called to professional. Our sales person, Mamadou, listened to our likes and dislikes, and had us drive several vehicles. Since our purchase, he has called to make sure we are satisfied and encouraged me to come in to talk to the BMW of Annapolis “genius” to go over some of the “not so obvious features”, which was helpful. More

Excellent customer service, assistance and support from both Jeremy and Rachel. I would give them both a rating of 10x10. both Jeremy and Rachel. I would give them both a rating of 10x10. More

Fast easy transaction! I told the salesman my time was short the day I came. They got me through the process quickly and painlessly! I told the salesman my time was short the day I came. They got me through the process quickly and painlessly! More

Sean, my service advisor, excepted my vehicle quickly and performed the required preventative maintenance. He also informed me of the up coming service to follow. BMW of Annapolis is one of the best in the b performed the required preventative maintenance. He also informed me of the up coming service to follow. BMW of Annapolis is one of the best in the business for service and vehicle road readiness. Special thanks to Eric Fisher for managing the most efficient service facility for vehicle repair in the state of Maryland. More