Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Arlington
Arlington, TX
1,371 Reviews
WE ARE VERY PROUD TO BE AWARDED THE 2013 MINI DEALER OF THE YEAR!
Since 1973, the Moritz name has been a respected member of the Metroplex's competitive automotive industry. Cadillac was the inaugural brand for this second-generation, family owned dealership headed by John David Moritz. BMW was added to the product line in 1989 and has since acquired a spacious, 15,000 square-foot showroom at 2001 North Collins.
We expanded once more in 2002 to welcome MINI Cooper, a BMW owned brand, into the fleet of luxury and performance vehicles heralded under the Moritz crest. "We were the only dealer selected in Tarrant Country to be awarded the MINI Franchise," said Tom Hauswirth, General Manager. Furthermore, Moritz of North Arlington is conveniently located at the heart of the metroplex, midway between two of the most active economic centers in Texas; Dallas and Fort Worth.
DFW International Airport is a brief ten minute drive, providing easy access to Moritz for customers across Texas and the U.S. Our reputation is forged daily by the satisfaction and loyalty of our customers One of the elements that make our family atmosphere so appealing and rewarding are the outstanding sales and service staff.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,371 reviews
April 08, 2026
Top-notch experience! Our agent made sure our 'in and out' request was met perfectly. Walking in to see my car detailed with a huge red bow was such a special touch. I lov Our agent made sure our 'in and out' request was met perfectly. Walking in to see my car detailed with a huge red bow was such a special touch. I loved that the tech expert set up my preferences before we even signed paperwork; it saved so much time. Finance was a breeze (only 30 minutes!), and we were on the road in less than an hour. Best dealership experience yet! More
by emilyaustin84
Employees Worked With
Greg Ross
April 04, 2026
Did aftermarket work, oil change and wheel alignment, Riley was in constant contact with me, let me know the stages of my vehicle. In the process I was given a loaner vehicle. Very nice work! Riley was in constant contact with me, let me know the stages of my vehicle. In the process I was given a loaner vehicle. Very nice work! More
by Cfason79
Employees Worked With
Riley
April 03, 2026
Customer service was exceptional, communication was clear, and repair time greatly exceeded all expectations today. clear, and repair time greatly exceeded all expectations today. More
by jay.anissia
March 31, 2026
I am new to the BMW family and the customer service (from the service department) has been outstanding all because of Sarah!! HUGE shout out to SARAH DOBBIE for taking care of me & making sure I always leave the service department) has been outstanding all because of Sarah!! HUGE shout out to SARAH DOBBIE for taking care of me & making sure I always leave satisfied!! I also want to send a shout out to Shontae (one of the geniuses) who helped me with the BMW app set up & walked me through the entire process!! Thank you so much! More
by atwellness14
Employees Worked With
Sarah Dobbie
March 30, 2026
Here’s your message translated into clear English: ⸻ While I was driving my car, it suddenly overheated and went into neutral. The car automatically stopped, and from there I had it tow English: ⸻ While I was driving my car, it suddenly overheated and went into neutral. The car automatically stopped, and from there I had it towed to BMW of Arlington. They charged me $260 for an inspection. After the inspection, they initially told me that several parts like air filters and other components needed to be replaced, and they gave me an estimate of around $4,000–$5,000. Then, after some time, they changed their statement and told me that the engine itself was completely damaged and needed to be replaced. After that, I went to the showroom, where they again insisted that the engine was damaged and needed replacement. They then offered me $7,000 for my car as a trade-in and strongly pushed me to buy another electric car. I felt like they were trying to manipulate and pressure me a lot. A showroom is supposed to provide good service to customers, not exaggerate or create problems that may not even exist just to take advantage of them. This kind of behavior is very wrong and damages BMW’s reputation. Employees who act like this for their own small benefit will never grow in the long run. They were trying to manipulate me into selling my car and buying another one, which I strongly object to. I have a serious complaint about this situation. ⸻ If you want, I can also make it more formal so you can submit it as an official complaint. More
by bishowkarmabikash03
March 28, 2026
Excellent service from sales to service department. Service manager Reesh was quick to recommend needed service, provided concierge level service, and a quick turn around. Service manager Reesh was quick to recommend needed service, provided concierge level service, and a quick turn around. More
by jmyers54
