BMW of Arlington

Here’s your message translated into clear English: ⸻ While I was driving my car, it suddenly overheated and went into neutral. The car automatically stopped, and from there I had it tow English: ⸻ While I was driving my car, it suddenly overheated and went into neutral. The car automatically stopped, and from there I had it towed to BMW of Arlington. They charged me $260 for an inspection. After the inspection, they initially told me that several parts like air filters and other components needed to be replaced, and they gave me an estimate of around $4,000–$5,000. Then, after some time, they changed their statement and told me that the engine itself was completely damaged and needed to be replaced. After that, I went to the showroom, where they again insisted that the engine was damaged and needed replacement. They then offered me $7,000 for my car as a trade-in and strongly pushed me to buy another electric car. I felt like they were trying to manipulate and pressure me a lot. A showroom is supposed to provide good service to customers, not exaggerate or create problems that may not even exist just to take advantage of them. This kind of behavior is very wrong and damages BMW’s reputation. Employees who act like this for their own small benefit will never grow in the long run. They were trying to manipulate me into selling my car and buying another one, which I strongly object to. I have a serious complaint about this situation. ⸻ If you want, I can also make it more formal so you can submit it as an official complaint. More

Reesh was super attentive and made sure I was made aware of the specials and super responsive. of the specials and super responsive. More

Excellent service from sales to service department. Service manager Reesh was quick to recommend needed service, provided concierge level service, and a quick turn around. Service manager Reesh was quick to recommend needed service, provided concierge level service, and a quick turn around. More

Reesh and Andy are the best. They took care of us really well and we enjoy working with them They took care of us really well and we enjoy working with them More

The team is consistently friendly and welcoming, and the service process is handled efficiently, making each visit easy, organized, and overall a great experience. service process is handled efficiently, making each visit easy, organized, and overall a great experience. More

The service rep Kaleigh was very helpful and efficient in helping to take care of services needed for my car helping to take care of services needed for my car More

My Service Specialist Reesh provided the best service and available options for my M8. He was straight to the point, answered my questions and when additional areas needing service were discovered during ins available options for my M8. He was straight to the point, answered my questions and when additional areas needing service were discovered during inspection, he took care of them by contacting my extended warranty. BMW Arlington, you’re in good hands. More

I came out to the dealership with the concern of my oil being low on oil change they failed to check my oil level. They charge me over 400 and something dollars I felt I was ripped off. They didn’t top my being low on oil change they failed to check my oil level. They charge me over 400 and something dollars I felt I was ripped off. They didn’t top my all off as soon as I left, my oil light came back on, and I’m very unhappy, and I will be taking this matter further double charge me for diagnosis a claim they topped my levels so I was charged for $400just for some water very unhappy More

BMW of Arlington is the best always a great experience when I visit the dealership when I visit the dealership More

Excellent, professional, and friendly service provided by Jeff. will definitely return for follow up visits. Jeff. will definitely return for follow up visits. More